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Please Help A Somewhat New User


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#1 Anthony

Anthony

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Posted 23 October 2005 - 02:44 PM

My name is Anthony & have just posted in introductions also but did not get into detail.
My problem is that, after running McAfee, Lavasoft and Spytbot s/d I am still getting the same popup telling me that my computer has been infected and is sending info out (17 Gbites) and that I should donwload certain software to fix it.
From what I have come to understand, these files have probably attached to the operating system files.
I have read about "Highjack thiis" but am scared to use it because of the warnings about using it only if you know what you're doing.
Two of the three tutorials I found are for experienced users only and are in a language that is beyond my comprehension.
The other tutorial is for the layperson but I am still nervous about making things worse, especially because last night I tried to download "Noadware" only to find that it might have made things worse.
If anyone is willing to help me I would greatly appreciate it!
Anthony
New Jersey

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#2 jgweed

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Posted 23 October 2005 - 03:02 PM

See my reply to your original post.
Whenever you see a popup (unless from something you have installed on your computer like your anti-virus) that tells you that you have a virus and leads you to some site for a download, your computer has become infected.

Never download anything recommended by these popups. For that matter, never install ANY application without doing a Google search for information about it.

Your first steps are always to:
1. Run your AV (usually in "safe mode") If your AV identifies the malware, but cannot remove it, then check the company's site:- - -most of these have a searchable database of trojans, etc., that contain special instructions to remove them.
2. Run whatever anti-spyware applications you have, also in safe mode.

Regards,
John
Whereof one cannot speak, thereof one should be silent.




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