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28 replies to this topic

#1 pouringreign

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Posted 24 July 2010 - 08:47 AM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 00008884
BCP2: 8481F884
BCP3: 84821430
BCP4: 00000503
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini072410-01.dmp

I recently reformatted her computer with no luck. Can someone explain to me why this is happening. Do I need sp2...do I need to upgrade to Windows 7?

Edited by pouringreign, 24 July 2010 - 08:49 AM.


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#2 pouringreign

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Posted 24 July 2010 - 08:59 AM

I'm running Windows Memory Diagnostic tools to make sure there are no memory issues. I looked up the code and i guess it refers to the memory.

#3 pouringreign

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Posted 24 July 2010 - 09:58 AM

I ran the memory test, however no memory errors came up.

#4 Broni

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Posted 24 July 2010 - 11:43 AM

If the computer is bootable....

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#5 pouringreign

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Posted 24 July 2010 - 03:22 PM

Dump File : Mini072410-01.dmp
Crash Time : 7/24/2010 5:22:33 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00008884
Parameter 2 : 0x8481f884
Parameter 3 : 0x84821430
Parameter 4 : 0x00000503
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd1e3
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18209 (vistasp2_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini072110-01.dmp
Crash Time : 7/21/2010 9:46:55 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81ffebf4
Parameter 3 : 0xde5c4bdc
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+1b8bf4
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18209 (vistasp2_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

Hope I did it right

#6 Broni

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Posted 24 July 2010 - 03:32 PM

Happened just twice?

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#7 pouringreign

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Posted 24 July 2010 - 03:43 PM

Twice since I reformatted, which was the 21st

OMG I've been looking up some answers to this and there doesn't seem to be one answer. Some say it might be the wireless driver, other say the antivirus. But I dont see a straight answer. I installed sp2, so I want to see if it helps. I use Avast for my antivirus. One problem I noticed was "spamfighter" where the add-ons are causing issues with the outlook but I doubt if that would cause a BSOD.

#8 Broni

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Posted 24 July 2010 - 03:45 PM

What was the reason for formatting?
Were you getting BSOD before reinstall?

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#9 pouringreign

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Posted 24 July 2010 - 03:55 PM

I was getting BSOD's at least twice per week. Outlook was corrupted and that was the real reason for reformatting. T was trying to uninstall and reinstall but office wouldnt uninstall correctly. Maybe it was related to the BSOD's. Also updates for outlook 2007 would not install.

#10 Broni

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Posted 24 July 2010 - 04:11 PM

What kind of memory test did you run?
Do you have more than one stick of RAM installed?
What brand and model of the computer is it?
Laptop, or desktop?

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#11 pouringreign

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Posted 24 July 2010 - 04:15 PM

Built-in Vista Memory tool
hp g60-440us notebook pc

#12 Broni

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Posted 24 July 2010 - 04:25 PM

Do you have more than one stick of RAM installed?


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#13 pouringreign

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Posted 24 July 2010 - 04:35 PM

Maximum Memory Capacity: 4096MB
Currently Installed Memory: 3GB
Available Memory Slots: 0
Total Memory Slots: 2
Dual Channel Support: No
CPU Manufacturer: GenuineIntel
CPU Family: Pentium® Dual-Core CPU T4300 @ 2.10GHz Model 7, Stepping 10
CPU Speed: 2100 MHz

#14 Broni

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Posted 24 July 2010 - 04:42 PM

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#15 pouringreign

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Posted 24 July 2010 - 09:40 PM

Will work on testing each stick of ram. Hopefully the service pack 2 will resolve the problem, if it is software related.




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