Posted 23 July 2010 - 06:47 PM
Hello all. My cup runneth over with pc issues on my roommate's laptop. The laptop is a HP Pavilion dv6226 running Vista. It hasn't been used in about a month and for anything other than playing offline games, which work fine. Tried to access the internet last night and IE (I can't tell if it's 7 or 8) won't even open.
When the laptop boots up, none of the startup files (looks like all .exe files) are using any amount of CPU. I tried running system restore, but that just opens a window with nothing in it other than on the side panel where you can switch to classic view.
I tried checking network connections but that too brings up another empty box except for the title. There are no links to click on. I can't access the CMD from the console...nothing happens when you click it. The laptop is wireless but I tried using an ethernet cord too and still nothing.
I tried downloading Window's malicious software tool onto a cd from my desktop and the laptop will identify it on the drive but will not open it, nothing happens.
I can open pictures. Adobe and word are also working.
Does any of this sound familiar to anyone? I'm at a loss. I'm not a complete computer novice but I am far from any expert.
I will check back often in case there are any questions. I really appreciate any help. Thank you very much,