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HiJackThis Questions

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2 replies to this topic

#1 mrobear


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Posted 23 July 2010 - 12:49 PM

I have questions with Hijackthis, not sure what is good and what is not. Where would I post or send my hijackthis file for help.
Thank you,

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#2 Queen-Evie


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Posted 24 July 2010 - 08:04 AM

Please read Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help, Instructions for receiving help in cleaning your computer

Follow the steps listed. Step 9 contains a link which will open up a page for you to use for your topic.

After it's posted, your topic will be in Virus, Trojan, Spyware, and Malware Removal Logs forum.

After you post the logs you should NOT make further changes to your computer
(install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a
HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in
system changes which may not show it the log you already posted. Further, any modifications
you make on your own may cause confusion for the helper assisting you and could complicate the
malware removal process which would extend the time it takes to clean your computer.

Please be patient while you wait for a member of the malware removal team to respond. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Edited by Queen-Evie, 24 July 2010 - 08:06 AM.

#3 quietman7


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Posted 24 July 2010 - 12:06 PM

HijackThis only scans certain areas of a computer's system/registry to help diagnose the presence of undetected malware in known hiding places. Therefore, it is limited in its ability to detect infection and generate a report outside these known hiding places and its log may not always reveal all the malware on a computer. As such, HijackThis has been replaced by other preferred tools like DDS, OTL and RSIT which provide comprehensive logs with specific details about more areas of a computer's system and registry keys.

The link to the Prep Guide provided by Queen-Evie will explain everything you need to do.
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