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Google keeps getting redirected - please help


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7 replies to this topic

#1 octavian8536

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Posted 23 July 2010 - 11:26 AM

I've been been having trouble with my laptop for a week or so, and my other computer has the same problem as well. My search results are being redirected, and my spybot goes off everytime I start my computer. Can someone please help me walk through this? I just want to have a clean computer without having to reformat all my drives and install a fresh copy of XP...

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#2 octavian8536

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Posted 24 July 2010 - 11:26 PM

Can anyone help me? I've tried everything I can think of, and even tried a few other things, I will follow your instructions I promise....

#3 boopme

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Posted 25 July 2010 - 09:30 PM

The problem is actually based in your router and that in turn is infecting all the other computers on your network.
Here is the entire fix(from the beginning) that you will need to run on each PC.

Please download Malwarebytes' Anti-Malware from Here or Here

Next disconnect your system from the internet, and your router, thenů

Double Click mbam-setup.exe to install the application.
  • Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 octavian8536

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Posted 27 July 2010 - 06:28 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4359

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/27/2010 6:03:26 PM
mbam-log-2010-07-27 (18-03-26).txt

Scan type: Quick scan
Objects scanned: 144720
Time elapsed: 10 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 octavian8536

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Posted 27 July 2010 - 06:30 PM

I should probably be more specific. I dont believe it is my router that may be infected, as the two computers were used separately from each other. I primarily haven't used the infected desktop since it starting having problems ( about 4 months ago). The laptop starting having trouble about two weeks ago. It is what I'm currently running scans on, and it didn't seem to find anything with mbam....

Edited by octavian8536, 27 July 2010 - 06:31 PM.


#6 boopme

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Posted 27 July 2010 - 07:38 PM

OK let's try these

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 octavian8536

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Posted 31 July 2010 - 12:27 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/30/2010 at 05:11 PM

Application Version : 4.41.1000

Core Rules Database Version : 5286
Trace Rules Database Version: 3098

Scan type : Complete Scan
Total Scan Time : 04:27:46

Memory items scanned : 243
Memory threats detected : 0
Registry items scanned : 8114
Registry threats detected : 0
File items scanned : 72422
File threats detected : 0

I ran this more than once. This is the most recent scan, the first one caught like 300 cookies that it deleted, but no memory threats or registry threats were detected.
The redirects still occur, and it seems like my system memory is running really slow, now my computer will almost freeze at times with my explorer bar becoming unusable and task manager disappearing from time to time.

Edited by octavian8536, 31 July 2010 - 12:32 AM.


#8 boopme

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Posted 31 July 2010 - 01:37 PM

If still redirecting>>>
Change your DNS Servers:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.
If the above commands did not resolve the problem, the next thing to try is to reset your network settings and Configure TCP/IP to use DNS.
  • Go to Posted Image > Control Panel, and choose Network Connections.
  • Right-click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.
  • Double-click on Internet Protocol (TCP/IP) or highlight it and select Properties.
  • Under the General tab, write down any settings in case you should need to change them back.
  • Select the button that says "Obtain an IP address automatically" or make sure the DNS server IP address is the same as provided by your ISP.
  • Select the button that says "Obtain DNS servers automatically".
  • If unknown Preferred or Alternate DNS servers are listed, uncheck the box that says "Use the following DNS server address".
  • Click OK twice to get out of the properties screen and restart your computer. If not prompted to reboot go ahead and reboot manually.
-- Vista users can refer to How to Change TCP/IP settings

CAUTION: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address,
then you may proceed.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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