Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Unable to connect to the internet after laptop virus!

  • Please log in to reply
3 replies to this topic

#1 wirral27


  • Members
  • 2 posts
  • Local time:04:26 AM

Posted 23 July 2010 - 11:24 AM

My lovely wife has a Samsung Notebook, whilst online recently, as the cursor was being moved over the screen, somehow something was accidently clicked and lo and behold, a virus was into the notebook and causing havoc!
The virus would stop all sorts of activities on the notebook, we could not use system restore, we could not run our anti virus and could not access the internet.
We have had some help referring to sites as Malwarebytes which we downloaded and ran, this removed some infection then we ran SuperAntispyware which removed many more bugs from the system.
Having rid the laptop from the virus, however, we can't connect to the internet.
Please, is there anyone who may be able to help!

Edited by hamluis, 23 July 2010 - 11:45 AM.
Moved from XP to Am I Infected forum ~ Hamluis.

BC AdBot (Login to Remove)


#2 meko72


  • Members
  • 2 posts
  • Local time:05:26 AM

Posted 23 July 2010 - 04:06 PM

Good Afternoon,

Open Internet Explorer. Then Go to TOOLs, then Internet Options, Select the connections tab. On the bottom you will see Lan Settings click on that. In the lower half of this screen you will see " Proxy servers" make sure both boxes are unchecked. Once your finished click OK, then OK and Close out of IE and bring it back up and you should have connectivity..



#3 wirral27

  • Topic Starter

  • Members
  • 2 posts
  • Local time:04:26 AM

Posted 12 August 2010 - 02:17 PM

Meko72, you are a marvel!,
Thankyou very much for your reply to our problem connecting to the internet,
We have at last 'CONNECTED' my wifes laptop to the internet.
When my lovely wife arrives home later tonight, she will be so pleased!
I am sorry that we have been so long in replying to your post, it is amazing how time flies when you have busy lives.
Thankyou again for your great help in solving our problem
Many Thanks
Guy & Julie

#4 boopme


    To Insanity and Beyond

  • Global Moderator
  • 73,492 posts
  • Gender:Male
  • Location:NJ USA
  • Local time:05:26 AM

Posted 12 August 2010 - 08:43 PM

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users