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Vista Crashing


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#1 Neil B.

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Posted 23 July 2010 - 07:42 AM

I have a clients computer in the shop and it has me stumped.

Its an acer laptop that has vista. It also has 3gb of DDR2 ram and a dual core.

When I run an antivirus program, the scanner will hang up on one file for at least 30mins to an hour and then proceed nd then hng up on another file. The files are usually random. When it hangs, the whole computer locks up... If you try and execute a different program or simply right click on the desktop the system will crash.

I have disabled all non-microsoft services and startups, and it still crashes everytime.

Any Ideas?
-Neil

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#2 Broni

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Posted 23 July 2010 - 12:29 PM

What AV program is it?
Did you try any other scanners (online AV, antimalware tools)?

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#3 Neil B.

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Posted 23 July 2010 - 08:12 PM

The AV program was Vipre by Sunbeltsoftware. I also tried Malwarebytes....

Anyway, I solved the problem... turns out it had a bad hard drive. Kicked the old out and threw the new in... all better now.

#4 Broni

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Posted 23 July 2010 - 08:14 PM

Aha...thanks for posting back :huh:

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