Posted 16 August 2010 - 08:44 PM
Hello I want to see if I can help you resolve your problem.
If you could please follow my instructions below, we'll see if the problem goes away.
1. Boot in Safe Mode to see if the issue occurs. In Safe Mode, Windows runs minimize services and programs.
If the issue doesn't occur in Safe Mode, the cause may be due to third party applications or services. If it is the case, we can continue the step 2.
2. Perform a Clean Boot to identify the exact process.
Letís disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
1) Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
2) Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3) Click the "Startup" tab, click "Disable All" and click "OK".
4) Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
5) Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.
3. If the issue persists, I recommend that you perform a Startup Repair to replace corrupted system files if you own a Windows RC 7 DVD.
Note: Please ensure that the DVD-ROM is the first booting device.
1) Please insert the Windows 7 RC DVD and reboot the computer.
2) When we are prompted to press a key to boot from the DVD, please press Enter or the space bar.
3) Choose your language settings, and then click Next.
4) Click Repair your computer.
5) Select the operating system you want to repair, and then click Next.
6) On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs.
Please ask if your have any questions, I'll be happy to answer them for you.
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