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Microsoft HD LIFECAM 5001 software issues


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8 replies to this topic

#1 BLink133

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Posted 22 July 2010 - 07:39 PM

Okay so I just got this webcam today.

Put in the software cd, installed, told me to restart. So I restarted and then plugged in the camera. I opened the software only for it to load for 5 seconds and then come up with the generic (Lifecam.exe has experienced a problem and needs to shut down) error and can report it to microsoft.


I have Windows XP (32bit) and seems I met all requirements if this helps

And if you need it I can get the DEBUG from it. With the error codes and what not.


Now I have uninstalled this and then tried to see if just the camera worked. With skype AND windows live messenger the camera worked (when lifecam.exe was uninstalled).


Thanks for any help, this really upsets me and will be looking for information in the meantime.

Edited by BLink133, 22 July 2010 - 07:52 PM.


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#2 Nat Pagle

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Posted 23 July 2010 - 11:39 AM

Just a starting point but, have you tried another USB port?

#3 BLink133

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Posted 23 July 2010 - 12:03 PM

Well it works when the offical software is not downloaded, so I don't think it's the usb.

#4 BLink133

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Posted 23 July 2010 - 10:52 PM

Anyone have any ideas?

#5 hamluis

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Posted 24 July 2010 - 11:09 AM

<<Well it works when the offical software is not downloaded...>>

If the device works...under any condition...I guess I have to wonder why you install software which (apparently) gums things up.

Louis

#6 BLink133

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Posted 24 July 2010 - 03:47 PM

But I want that software because then it allows for the camera to be detected for other applications. Also the offical one allows for zoom/pan.

#7 hamluis

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Posted 24 July 2010 - 04:08 PM

Try the following, http://www.microsoft.com/hardware/digitalc...US/default.mspx.

Louis

#8 BLink133

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Posted 24 July 2010 - 05:19 PM

Yep that's the firmware update that won't work.

When I try to install that with or without the original software installed it says that the camera is not plugged in and I need to verify that it's plugged in.

Edited by BLink133, 24 July 2010 - 05:29 PM.


#9 BLink133

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Posted 29 July 2010 - 03:29 PM

Any ideas anyone?...




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