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Infected with AV Suite Virus


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2 replies to this topic

#1 Geoffrey!

Geoffrey!

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  • 4 posts
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  • Local time:05:35 PM

Posted 22 July 2010 - 06:16 PM

Hello!

My computer was infected with the "AV Virus Remover" virus. I restarted it into SafeMode with Networking, went to System Configuration, and removed a suspicious Startup item called wvaynvdq. I then used Malwarebytes, which discovered and eliminated a file called AV Suite. The constant pop-ups caused by the AV Suite are now gone.

Unfortunately, certain Internet programs have been affected.
  • I can no longer update iTunes podcasts
  • Google Earth cannot connect with its server
  • Whenever I try to play Battlefield Heroes, it fails to start up because it could not find a "config file"
This all occurred after the virus, and I don't believe it has anything to do with my firewall. Any help with the issues would be greatly appreciated since the computer is used by several people.

---

DDS (Ver_10-03-17.01) - NTFSx86
Run by Geoff at 18:23:42.83 on Thu 07/22/2010
Internet Explorer: 8.0.6001.18928 BrowserJavaVersion: 1.6.0_18
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2037.929 [GMT -4:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k Akamai
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Windows\system32\PnkBstrA.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Geoff\Desktop\dds.scr
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5080505
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5080505
uInternet Settings,ProxyOverride = <local>
uInternet Settings,ProxyServer = http=127.0.0.1:5643
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: PopupBlockerBHO.CPopupBlockerBHO: {0d929918-c804-4756-b0ac-640ef3f061e9} - c:\program files\smartpopupblocker\PopupBlockerBHO.dll
BHO: {1FD79A59-37B1-459B-9097-09F9FAB8A523} - No File
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\4.1.805.4472\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\daemon.exe" -autorun
uRun: [PeerGuardian] c:\program files\peerguardian2\pg2.exe
uRun: [Google Update] "c:\users\geoff\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] c:\program files\google\gmail notifier\gnotify.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Free YouTube to Mp3 Converter - c:\users\geoff\appdata\roaming\dvdvideosoftiehelpers\youtubetomp3.htm
IE: Save YouTube Video - c:\program files\common files\dvdvideosoft\dll\IEContextMenuY.dll/scriptY2MP4.htm
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\Skype4COM.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\geoff\appdata\roaming\mozilla\firefox\profiles\l7mfgd5g.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?hl=en&source=iglk
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1368.5602\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\users\geoff\appdata\local\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\users\geoff\appdata\roaming\mozilla\firefox\profiles\l7mfgd5g.default\extensions\battlefieldheroespatcher@ea.com\platform\winnt_x86-msvc\plugins\npBFHUpdater.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-6-14 64288]
R2 Akamai;Akamai;c:\windows\system32\svchost.exe -k Akamai [2008-1-20 21504]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-7-12 1352832]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-5-5 111616]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-5-4 136176]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-5-5 73728]
S4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-8-17 24652]

=============== Created Last 30 ================

2010-07-22 17:25:07 0 d-----w- C:\227afde6e1d47f0ef4c8e7
2010-07-21 20:15:50 0 dc-h--w- c:\programdata\{BD986C1B-72EC-4B82-B47B-6CAC4E6F494E}
2010-07-10 19:53:34 215016 ----a-w- c:\windows\system32\PnkBstrB.xtr
2010-07-10 19:44:20 138184 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys
2010-07-10 19:44:20 138056 ----a-w- c:\users\geoff\appdata\roaming\PnkBstrK.sys
2010-07-10 19:44:03 215016 ----a-w- c:\windows\system32\PnkBstrB.exe
2010-07-10 19:43:57 75064 ----a-w- c:\windows\system32\PnkBstrA.exe
2010-07-10 19:43:56 2427248 ----a-w- c:\windows\system32\pbsvc_heroes.exe
2010-06-28 23:29:32 0 d-----w- c:\program files\Defraggler
2010-06-28 23:27:50 0 d-----w- c:\program files\CCleaner
2010-06-26 22:45:21 39552 ----a-w- c:\users\geoff\.recently-used.xbel
2010-06-26 15:15:47 0 d-----w- c:\program files\Windows Portable Devices
2010-06-26 15:15:40 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_07_00.Wdf
2010-06-26 15:00:44 81920 ----a-w- c:\windows\system32\wpdbusenum.dll
2010-06-26 14:59:46 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2010-06-26 14:59:46 234496 ----a-w- c:\windows\system32\oleacc.dll
2010-06-26 14:59:45 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2010-06-26 04:45:31 0 d-----w- c:\programdata\Office Genuine Advantage
2010-06-26 04:31:59 0 d-----w- c:\windows\system32\eu-ES
2010-06-26 04:31:59 0 d-----w- c:\windows\system32\ca-ES
2010-06-26 04:31:58 0 d-----w- c:\windows\system32\vi-VN
2010-06-26 04:15:31 0 d-----w- c:\windows\system32\EventProviders
2010-06-26 00:51:01 0 d-----w- c:\program files\Trend Micro
2010-06-26 00:28:42 0 d-----w- C:\60f9ec40778375541a
2010-06-25 03:32:58 0 d-----w- c:\users\geoff\appdata\roaming\DVDVideoSoftIEHelpers
2010-06-24 07:00:45 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2010-06-24 07:00:45 49472 ----a-w- c:\windows\system32\netfxperf.dll
2010-06-24 07:00:45 297808 ----a-w- c:\windows\system32\mscoree.dll
2010-06-24 07:00:45 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2010-06-24 07:00:45 1130824 ----a-w- c:\windows\system32\dfshim.dll
2010-06-23 23:41:06 1696256 ----a-w- c:\windows\system32\gameux.dll
2010-06-23 23:41:05 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2010-06-23 23:41:05 28672 ----a-w- c:\windows\system32\Apphlpdm.dll

==================== Find3M ====================

2010-07-12 08:55:39 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-07-12 08:55:38 15880 ----a-w- c:\windows\system32\lsdelete.exe
2010-06-26 15:15:43 86016 ----a-w- c:\windows\inf\infstor.dat
2010-06-26 15:15:43 665600 ----a-w- c:\windows\inf\drvindex.dat
2010-06-26 15:15:43 51200 ----a-w- c:\windows\inf\infpub.dat
2010-06-26 15:15:42 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-06-26 04:25:01 37665 ----a-w- c:\windows\fonts\GlobalUserInterface.CompositeFont
2010-06-14 05:41:16 413696 ----a-w- c:\windows\system32\wrap_oal.dll
2010-06-14 05:41:16 110592 ----a-w- c:\windows\system32\OpenAL32.dll
2010-05-30 03:27:52 12 ----a-w- c:\users\geoff\appdata\roaming\bpzmnq.dat
2010-05-26 17:06:41 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-05-26 14:47:41 289792 ----a-w- c:\windows\system32\atmfd.dll
2010-05-24 23:28:32 75 ----a-w- c:\users\geoff\jagex_runescape_preferences2.dat
2010-05-24 23:24:44 42 ----a-w- c:\users\geoff\jagex_runescape_preferences.dat
2010-05-24 23:24:05 0 ----a-w- c:\users\geoff\jagex__preferences3.dat
2010-05-21 18:14:28 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-05-04 05:59:21 916480 ----a-w- c:\windows\system32\wininet.dll
2010-05-04 05:55:42 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-05-04 05:55:42 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-05-04 04:31:05 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-05-01 14:13:48 2037248 ----a-w- c:\windows\system32\win32k.sys
2009-08-26 23:35:51 9065 ----a-w- c:\program files\unins000.dat
2009-08-26 23:33:13 667913 ----a-w- c:\program files\unins000.exe
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2007-03-24 06:04:20 2997162 ----a-w- c:\program files\BlitzMissions.Blitz
2007-03-24 05:33:28 19052033 ----a-w- c:\program files\BlitzMaps.blitz
2007-02-27 00:31:28 14133505 ----a-w- c:\program files\BlitzINI.blitz
2007-02-16 09:46:58 17416436 ----a-w- c:\program files\Blitzenglish.blitz
2007-02-14 20:56:04 1544 ----a-w- c:\program files\Blitzkrieg2.exe.xml
2007-02-14 20:54:48 17416436 ----a-w- c:\program files\BlitzSpanish.blitz
2007-02-14 20:52:52 17416427 ----a-w- c:\program files\BlitzKorean.blitz
2007-02-14 20:52:26 17416436 ----a-w- c:\program files\BlitzItalian.blitz
2007-02-14 20:51:48 17416427 ----a-w- c:\program files\BlitzGerman.blitz
2007-02-14 20:51:18 195520736 ----a-w- c:\program files\BlitzArt.blitz
2007-02-14 20:44:36 17416427 ----a-w- c:\program files\BlitzFrench.blitz
2007-02-14 20:35:16 103431593 ----a-w- c:\program files\BlitzAudio.blitz
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2006-09-30 17:24:52 19058 ----a-w- c:\program files\Blitzkrieg2R2.6.jpeg
2006-09-30 07:40:34 554 ----a-w- c:\program files\blitzlauncher.ini
2006-09-30 05:53:14 1440054 ----a-w- c:\program files\Install_Final.bmp
2006-09-30 04:05:46 32 ----a-w- c:\program files\blitz.ver
2006-09-27 19:16:56 8497631 ----a-w- c:\program files\BlitzWindow.Blitz
2006-09-27 15:14:16 966656 ----a-w- c:\program files\Blitzkrieg2.exe
2004-07-20 20:01:16 1097728 ----a-w- c:\program files\blitzbuilder.exe
2004-07-20 19:49:10 48045763 ----a-w- c:\program files\BlitzTerrain.Blitz
2010-03-22 01:21:13 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\temp\cookies\index.dat
2010-03-22 01:21:13 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\temp\history\history.ie5\index.dat
2010-03-22 01:21:13 32768 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\temp\temporary internet files\content.ie5\index.dat
2010-03-20 01:43:20 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat

============= FINISH: 18:25:02.15 ===============


Attached File  Attach.txt   5.95KB   1 downloads
Attached File  ark.log   14.27KB   2 downloads

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#2 mpascal

mpascal

    Math Nerd


  • Members
  • 1,653 posts
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  • Gender:Male
  • Location:Canada
  • Local time:04:35 PM

Posted 29 July 2010 - 08:54 PM

Hi Geoffrey!,

Welcome to Bleeping Computer!

My name is mpascal, and I will be helping you fix your problem.

Before we begin, I would like give a few guidelines so that we can fix your problem as quickly and efficiently as possible:
  • Be sure to follow all my instructions carefully! If there is anything you don't understand, don't hesitate to ask.
  • Please do not do anything or perform other steps unless I have asked you to do so.
  • Please make sure you post all logs I ask you to, and make sure that the entire log gets posted.
  • Don't attach any logs unless asked. Posting them in the forums will make them easier to analyze.
  • If you are unsure of how to reply, or need help with anything regarding the website, please look here.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

STEP 1 - MBAM

Note: In the event that you already have MBAM installed, you do not need to reinstall it. Simply Updating it and doing a Quickscan is sufficient.

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

STEP 2 - GMER

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

STEP 3 - OTL

Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • In the Custom Scans box, copy and paste the following:
    CODE
    netsvcs
    drivers32 /all
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\*.wt
    %systemroot%\system32\*.ruy
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\Fonts\*.ini
    %systemroot%\Fonts\*.ini2
    %systemroot%\system32\spool\prtprocs\w32x86\*.tmp
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\REPAIR\*.bak1
    %systemroot%\REPAIR\*.ini
    %systemroot%\system32\*.jpg
    %systemroot%\*.scr
    %systemroot%\*._sy
    %APPDATA%\Adobe\Update\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of the files, and post it with your next reply.
STEP 4 - Reply

Please reply with the following logs:
  • MBAM Log
  • GMER Log
  • OTL Log

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Stay with your topic! Topics that go 4 days without a reply will be closed. PM me to reopen.

Please don't PM asking for support. Post on the forums instead.

My help is free, but if you wish to donate and help continue my fight against malware, click here: Posted Image


#3 mpascal

mpascal

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Posted 14 August 2010 - 01:39 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

Posted Image

Stay with your topic! Topics that go 4 days without a reply will be closed. PM me to reopen.

Please don't PM asking for support. Post on the forums instead.

My help is free, but if you wish to donate and help continue my fight against malware, click here: Posted Image





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