I downloaded the guide to posting here. I got to the step to run GMER. It ran for almost 24 hours; is that normal. When it finally finished its scan, I did the SAVE and it has been already running for 10-15 minutes and not come back yet. And while all of this was/is happening, I could not do anything else on my machine. Is that normal? When (and if) it does finally save the GMER output, I will post all the requested files.
I have 2 current problems. First, when I try to hibernate my machine, I get "preparing to hibernate" message, and then my regular screen just reappears (be it the desktop, windows explorer, or whatever). I have checked event manager and see the eventid id 45 from ftdisk with the text about not being able to load the crash dump driver, or something to that effect (as I am not in my computer right now) because it is busy doing the GMER file save.
The second problem is that, after I do a Google search and get some results, when I click on one of the links that got returned, I am randomly redirected to other sites. This does not happen for every link I try on the returned Google page, it only occurs every so often.
I am sure that someone know the names for these 2 behaviors in terms of their malware names, but I could not identify them by a specific name, which is why I did not include such detail in the topic title or description.
If the GMER behavior described is not normal, how should I proceed? If it is, I will eventually post the files from my computer having the problems, once the GMER file save comes back.
P.S.: I even tried control-alt-delete to get a response after clicking SAVE for the GMER file, but that does not respond.
Thanks in advance for the help.
As an update, I rebooted my PC and tried running GMER in Safe Mode. When it comes up, the window for GMER appears to be bigger than my physical screen. So I cannot see all of the Scan/Copy/Save buttons, or the lower window that show each file being scanned. So I really can't tell if it is actually running or not. I wound up rebooting my PC back to normal shortly thereafter.
So it looks like I really can't GMER to run properly. Please let me know how to proceed.
I finally got GMER to work, but I was having problems posting the requested files here when on my home computer. I am doing this update from work but do not have the files with me. I will bring them from home tomorrow and post them, since updates seem to be working okay here from work.
Merged 3 posts. ~ OB
Edited by Orange Blossom, 27 July 2010 - 11:31 PM.