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Please Help!!!!


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6 replies to this topic

#1 Allstate123

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Posted 22 July 2010 - 03:32 PM

When I access certain websites(sports, Facebook, etc) all i get is res://C:\Windows\system32\shdoclc.dll/navcancl.htm.

What do I do?

I have looked it up on several message boards but noone ever gives a straight answer.

Edited by hamluis, 22 July 2010 - 08:20 PM.
Moved from Win 7 to more appropriate Am I Infected forum ~ Hamluis.


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#2 Allstate123

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Posted 22 July 2010 - 03:37 PM

now that i think about it this is the wrong forum for this to be in. I'm running windows vista with IE 7.

#3 boopme

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Posted 22 July 2010 - 08:38 PM

Hello and welcome. We moved to Am I infected? What do I do?Let's run these and see how we are.
Clear Your Browser's Cache

TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.Now a Safe mode scan with SAS:
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Edited by boopme, 22 July 2010 - 08:39 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Allstate123

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Posted 23 July 2010 - 01:41 PM

boopme thank you so much for helping me.

I ran everything you said withno luck it my error continues.


here are the logs you requested


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4341

Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

7/23/2010 12:38:15 PM
mbam-log-2010-07-23 (12-38-15).txt

Scan type: Quick scan
Objects scanned: 163884
Time elapsed: 5 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\PAV\pav.exe (Rogue.PersonalAntiVirus) -> Delete on reboot.







SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/23/2010 at 01:28 PM

Application Version : 4.41.1000

Core Rules Database Version : 5231
Trace Rules Database Version: 3043

Scan type : Complete Scan
Total Scan Time : 00:39:34

Memory items scanned : 268
Memory threats detected : 0
Registry items scanned : 7019
Registry threats detected : 0
File items scanned : 104206
File threats detected : 11

Adware.Tracking Cookie
.atdmt.com [ C:\Users\Allstate\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.msnportal.112.2o7.net [ C:\Users\Allstate\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.atdmt.com [ C:\Users\Allstate\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
C:\Users\Allstate\AppData\Roaming\Microsoft\Windows\Cookies\Low\allstate@ad.wsod[2].txt
C:\Users\Allstate\AppData\Roaming\Microsoft\Windows\Cookies\Low\allstate@ad.yieldmanager[1].txt
C:\Users\Allstate\AppData\Roaming\Microsoft\Windows\Cookies\Low\allstate@apmebf[1].txt
C:\Users\Allstate\AppData\Roaming\Microsoft\Windows\Cookies\Low\allstate@atdmt[1].txt
C:\Users\Allstate\AppData\Roaming\Microsoft\Windows\Cookies\Low\allstate@collective-media[1].txt
C:\Users\Allstate\AppData\Roaming\Microsoft\Windows\Cookies\Low\allstate@doubleclick[1].txt
C:\Users\Allstate\AppData\Roaming\Microsoft\Windows\Cookies\Low\allstate@mediaplex[1].txt
C:\Users\Allstate\AppData\Roaming\Microsoft\Windows\Cookies\Low\allstate@msnportal.112.2o7[1].txt

#5 boopme

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Posted 23 July 2010 - 02:39 PM

Ok, There is a post HERE at MSFT with several good steps to try.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Allstate123

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Posted 23 July 2010 - 03:23 PM

ok I tried....all of that except the last 2 links and none of it worked. I do not have IE 8 tho I have IE 7.

#7 boopme

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Posted 24 July 2010 - 02:11 PM

Let's do the Online scan:
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log

Edited by boopme, 24 July 2010 - 02:16 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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