I am operating on a Thinkpad T60P in Windows XP Professional. I am fairly computer literate, but still definitely need your help and guidance.
My Laptop is suspected of having a RootKit. My repair/service provider assured me that everything was cleaned when I took it in last week. However, upon return receipt, I noticed that I was still getting random web page openings, and, I could not access the Microsoft Updates site. I found your site and was following one of your postings http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
(step by step) to resolve the random web page openings, and I got as far as the GMER log, and my computer froze/crashed (during the process, I discovered that the DDS.scr file that I was to click on in my desktop did not activate the file but rather opened in a notepad program). When I restarted my laptop, I did not have wireless connection anymore. The error reported is: DHCP Server Not Responding.
So, I need to go through this methodically and fix not only my wireless connection, but the random e openings, and of course, I want to get to the bottom of what is plaguing my laptop and remove it once and for all.
Thanks. Please feel free to respond with requests for more information. I have a flash drive so I will be able to run programs if needed on the laptop and then save the log files to the flash drive to submit to you.