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"insufficient Resources" And "you Don't Have Permission" Errors


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#1 neptune431

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Posted 20 July 2010 - 12:59 PM

Have almost the identical problem. However this post is 5 years or so old. Will the solution to the problem be similar? Thanks for any help. I have included a HijackThis log.

Running xp sp3.

Split from this thread
http://www.bleepingcomputer.com/forums/t/60979/insufficient-resources-and-you-dont-have-permission-errors/

Attached Files


Edited by boopme, 20 July 2010 - 11:29 PM.


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#2 myrti

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Posted 27 July 2010 - 06:24 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#3 neptune431

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Posted 27 July 2010 - 04:34 PM

Attached File  OTL.Txt   142.13KB   4 downloadsAttached File  OTL.Txt   142.13KB   4 downloads

XP Sp3 Dell Dimention 4550 1Gb ram

After the computer has been running for 24 hours or so, the keyboard becomes unresponsive for the most part. If I am able to double click on a shortcut various messages appear, including, but not limited to:

groove is unable to initialize the microsoft COM library

insufficent resourses to complete requested task

f parameter not specified

you do not have permission to turn off this computer

unable to create key software\vso\convertxtodvd\4.0\main_form

Freeagentservice.exe
The exception unknown software exception (0x4000015) occurred in the application at location (0x781346b4)

Attached Files



#4 myrti

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Posted 27 July 2010 - 04:50 PM

Hi,

please run a scan with gmer next:
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

Please also upload the following file to virustotal:
Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Please click this link-->Jotti

When the jotti page has finished loading, click the browse button and navigate to the file listed below in bold, then click Submit.

C:\mlhlsvq.exe

Please post back the results of the scan in your next post.

If Jotti is busy, try the same at Virustotal: http://www.virustotal.com/

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#5 neptune431

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Posted 27 July 2010 - 11:52 PM

2010-07-28 Found nothing 2010-07-28 Found nothing
2010-07-27 Found nothing 2010-07-28 Found nothing
2010-07-27 Found nothing 2010-07-27 Found nothing
2010-07-27 Found nothing 2010-07-27 Found nothing
2010-07-28 Found nothing 2010-07-27 Found nothing
2010-07-28 Found nothing 2010-07-28 Found nothing
2010-07-28 Found nothing 2010-07-28 Found nothing
2010-07-28 Found nothing 2010-07-26 Found nothing
2010-07-27 Found nothing 2010-07-27 Found nothing
2010-07-27 Found nothing

Attached Files

  • Attached File  gmer.log   29.64KB   1 downloads


#6 myrti

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Posted 28 July 2010 - 01:54 AM

Hi,

please run ComboFix next:

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
    Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#7 neptune431

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Posted 28 July 2010 - 08:41 AM

ComboFix.txt

Attached Files



#8 myrti

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Posted 28 July 2010 - 09:29 AM

Hi

that is looking good.


Please run the following script:
1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

QUOTE
File::
c:\program files\Common Files\nyta.reg
c:\program files\Common Files\ytupugu.bin
c:\program files\Common Files\xuwa.bin
c:\program files\Common Files\omeb.ban
c:\program files\Common Files\hijamam.ban
c:\program files\Common Files\joqubolu.dl
c:\program files\Common Files\kovi.db
c:\program files\Common Files\tuhypixan.bat
c:\program files\Common Files\ifewe._sy
FCopy::
c:\windows\SYSTEM32\DLLCACHE\beep.sys | c:\windows\System32\drivers\beep.sys


Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

When prompted please allow the recovery console to install.

Please also run this tool:
Download and run Win32kDiag:
  1. Download Win32kDiag from any of the following locations and save it to your Desktop.
  2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
  3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
  4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#9 neptune431

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Posted 28 July 2010 - 11:36 AM

More Combo Fix and.....

Attached Files



#10 myrti

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Posted 28 July 2010 - 12:37 PM

Hi,

this is looking much better, please run this fix next:

please run win32kdiag.exe again, with the following command to fix some malware related changes.
Please make sure that a copy of win32kdiag.exe is located on your desktop.

Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK:

"%userprofile%\desktop\win32kdiag.exe" -f -r

When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

Let me know how your PC is doing.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#11 neptune431

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Posted 28 July 2010 - 03:50 PM

Just a heads up, I've been running this program with virus protection ON and while connected to the internet.
The computer seems to be running a lot faster. No problems with the keyboard so far.

Attached Files



#12 myrti

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Posted 28 July 2010 - 04:08 PM

Hi,

your logs are looking clean. Just to be safe please run a scan with Eset as well:
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#13 neptune431

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Posted 28 July 2010 - 07:34 PM

Eset Scan found no threats.



#14 myrti

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Posted 29 July 2010 - 01:04 AM

Great!

Before we get to the final step, please update Adobe:
Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:
  • Download the latest version of Adobe Reader Version 9.3. and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • Once the installation is finished, open Adobe Reader and accept the warranty if prompted.
  • Click on Help and select Check for Updates.
  • A window will open and Adobe will check for Updates. If any updates are found to be available click on Download.
  • Once the update is downloaded you will get a system notification telling you so. Click on the popup to restore the window.
  • In the window that opens click Install.
  • Once the update is done click Close.
Your Adobe Reader is now up to date!

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#15 neptune431

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Posted 29 July 2010 - 09:04 AM

Replaced Adobe Reader with 9.3.3. (there several other Adobe programs on this machine...I left those intact)

Thanks SO much for your help. PLR




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