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Seem to have TDSS or some Google redirect


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35 replies to this topic

#1 JSGCapeCod

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Posted 20 July 2010 - 06:26 PM

two days ago or so when searching on Google I started getting wierd results (mostly asklots.com redirect) and then difficulty reaching anti-spyware sites, IE would do its usual thing for no connection.

Have read trhough other posts and I have noticed drop outs on audio, heard some kind of voice announcement I couldn't quite make out, noticed a bunch of odd clicks. Thought I was just getting tired from running scans, but after seeing other people with symptoms, I know I'm having them.

I figured spyware of some type and ran AVG, Spybot S&D, Malwarebytes. Got some stuff (Trojan launchers in rar files) that was supposedly cleaned up, but same issues happened again. Ran the three plus SUPERAntispyware in Safe Mode. SUPERAS got the tdss root kit, but it came back after reboot. Ran Defogger and all the things recommended on this site. Attached are the logs that I have - I am working from a laptop, the intected machine is a desktop. The GMER has been running since 3:21 Eastern, I made a short report from that.

Attached: DDS, ARK (partial) Hijack this logs

Attached Files


Edited by JSGCapeCod, 21 July 2010 - 08:52 AM.


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#2 gringo_pr

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Posted 27 July 2010 - 03:52 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.
  1. Do not run any other tool untill instructed to do so!
  2. Please Do not Attach logs or put in code boxes.
  3. Tell me about any problems that have occurred during the fix.
  4. Tell me of any other symptoms you may be having as these can help also.
  5. Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:
    Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

Download DDS:
    Please download DDS by sUBs from one of the links below and save it to your desktop:


    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker
  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


MBRCheck

Please also download MBRCheck to your desktop
  • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
  • It will show a Black screen with some data on it
  • a report called MBRcheck will be on your desktop
  • open this report
  • Right click on the screen and select > Select All
  • Press Control+C
  • now please copy that report to this thread


information and logs:
    In your next post I need the following
      1.logs from DDS
      2.log from RKUnHooker
      3. report from MBRchecker
      4.let me know of any problems you may have had

Gringo


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#3 JSGCapeCod

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Posted 28 July 2010 - 12:42 PM

Attached File  Attach_7_28.txt   3.67KB   7 downloadsAttached File  DDS_7_28.txt   14.31KB   6 downloadsAttached File  MBRCheck_07.28.10_13.40.39.txt   313bytes   9 downloadsAttached File  Report_7_28.txt   34.99KB   6 downloads

All tests went well - had to download files on another computer.

#4 gringo_pr

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Posted 28 July 2010 - 06:46 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:
    Please visit this webpage for download links, and instructions for running the tool:

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    Please ensure you read this guide carefully and install the Recovery Console first.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode.
    This allows us to more easily help you should your computer have a problem after an attempted removal of malware.
    It is a simple procedure that will only take a few moments of your time.


    Once installed, you should see a blue screen prompt that says:
      The Recovery Console was successfully installed.
    Please continue as follows:
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Click Yes to allow ComboFix to continue scanning for malware.

    When the tool is finished, it will produce a report for you.

    Please include the report in your next post:

    C:\ComboFix.txt

"information and logs"
    In your next post I need the following
    1. Log from Combofix
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo



I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 JSGCapeCod

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Posted 28 July 2010 - 07:55 PM

Attached File  Combolog.txt   16.66KB   6 downloads

I tried to open Internet Explorer and
I'm getting "Illegal operation attempted on a registry key that has been marked for deletion" and that's on c:\Program Files\Internet Explorer\iexplore.exe. Same for everything else on the desktop. Should I reboot?

I'm using another computer

Edited by JSGCapeCod, 28 July 2010 - 07:57 PM.


#6 gringo_pr

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Posted 28 July 2010 - 10:08 PM

greetings

I'm getting "Illegal operation attempted on a registry key that has been marked for deletion"

Please reboot the computer and it will fix it

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs
    1. click on start
    2. then go to settings
    3. after that you need control panel
    4. look for the icon add/remove programs
    click on the following programs

    Adobe Reader 9.1.3
    Java™ 6 Update 7


    and click on remove

Update Adobe Reader
    Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
      If you don't like Adobe Reader (33.5 MB), you can download Foxit PDF Reader(3.5MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.

Clear your Java Cache
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
        Applications and Applets
        Trace and Log Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Temporary Files Window
    • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):
  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :
    I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis
  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"
    In your next post I need the following
    1. Log From MBAM
    2. report from Hijackthis
    3. let me know of any problems you may have had
    4. How is the computer doing now?

Gringo



I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 JSGCapeCod

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Posted 29 July 2010 - 10:18 AM

Attached File  hijackthis7_29.log   6.24KB   4 downloads
Attached File  mbam_log_2010_07_29__08_55_22_.txt   894bytes   4 downloads

Google doesn't seem to be redirecting at this point. was able to go to anti malware sites. Was able to download hijack this without problem. It did freeze a couple of times using Windows Explorer, but when I opened Task Manager, everything was fine. Keep happening though - taskbar disappears, have to go to TM, then OK. It seems to be a time thing - if I leave screen for a while (few minutes) it seems to freeze. I just left TM open, and even with that on the screen, it freezes

Edited by JSGCapeCod, 29 July 2010 - 10:45 AM.


#8 gringo_pr

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Posted 29 July 2010 - 03:02 PM

Hello

Your hijackthis log looks very good and no unneeded startups good job

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan

Go Eset web page to run an online scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
      Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

"information and logs"
    In your next post I need the following
    1. Report from ESET
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 JSGCapeCod

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Posted 29 July 2010 - 07:23 PM

Attached File  Eset_scan.txt   1.36KB   7 downloads

Here is the Eset Scan. 11 spyware type things. Computer continues to be weird - you have to contol alt delete every couple of minutes to keep mouse functioning. Haven't tried another mouse yet, or the media player - it was doing the drop out/muting/ethereal voice thing.10:50 PM - just noticed my password fill-ins are not working - and even when I manually enter passwords, they aren't working.

Edited by JSGCapeCod, 29 July 2010 - 09:53 PM.


#10 gringo_pr

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Posted 29 July 2010 - 10:24 PM

hello

I want you to go to this page - http://www.bleepingcomputer.com/forums/top...ml#entry1863922 click on show all and press the fix it button

Now give me a complete run down of all that is going on with the PC at this time


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 JSGCapeCod

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Posted 29 July 2010 - 10:30 PM

??? That just brings me back to this same post

#12 gringo_pr

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Posted 29 July 2010 - 10:38 PM

hello


Very sorry about that ohmy.gif

http://support.microsoft.com/kb/923737

click on fix it


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 JSGCapeCod

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Posted 29 July 2010 - 11:09 PM

Seems to be doing OK. The automatic Fix it failed - I followed the step by step directions. The only thing I can see right now is that I cannot access my "I" Drive Music folder - it is saying "You don't currently have permission to access this folder" - it appears that something changed there. It seems like the other drives are OK, though - the music from my "H" seems OK - no drops, no muting.

OK - there is definitely something going on with the I drive - something got changed so that I can't access the folders and files. I tried changing the sharing, but ot still won't allow access. I have had this drive for over a year, and play was playing music off it regularly until this recent virus episode.

Edited by JSGCapeCod, 29 July 2010 - 11:31 PM.


#14 gringo_pr

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Posted 29 July 2010 - 11:44 PM

hello

I drive is not showing in any of the logs. is this an external drive?


Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 JSGCapeCod

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Posted 29 July 2010 - 11:49 PM

Yes, I have 3 external drives. This is a Maxtor OneTouch 500GB - I use it for backup and music. the last attempted back up failed a few days ago, and now I don't have permission to access the music files. wacko.gif It's icon has changed also

Edited by JSGCapeCod, 29 July 2010 - 11:50 PM.





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