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Multiple BSOD - please help interpret


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5 replies to this topic

#1 zann

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Posted 20 July 2010 - 12:50 PM

Hello all. Long time reader, first time poster.

We recently purchased a new Dell machine, an Optiplex 380 with WinXP Pro (downgraded from 7). I've received five blue screens. Dell hardware diagnostics found no problems (ran memory, disk, cpu tests).

The first screen occurred during Windows update shortly after starting the computer for the first time. The others have been seemingly random. Please let me know what other info I should provide.

I'm not sure how you prefer to view blue screens, but here is the pertinent info:

-----------------------------------

The problem seems to be caused by the following file: ntoskrnl.exe

MEMORY_MANAGEMENT

Technical Information:

*** STOP: 0x0000001a (0x00041284, 0x02846001, 0x00000832, 0xc0883000)

*** ntoskrnl.exe - Address 0x804f9f43 base at 0x804d7000 DateStamp 0x4b7a9cac

-----------------------------------

The problem seems to be caused by the following file: ntoskrnl.exe

IRQL_NOT_LESS_OR_EQUAL

Technical Information:

*** STOP: 0x1000000a (0xc0e16788, 0x00000001, 0x00000000, 0x80505f23)

*** ntoskrnl.exe - Address 0x80505f23 base at 0x804d7000 DateStamp 0x4b7a9cac

-----------------------------------

The problem seems to be caused by the following file: ntoskrnl.exe

IRQL_NOT_LESS_OR_EQUAL

Technical Information:

*** STOP: 0x1000000a (0x00000000, 0x0000001c, 0x00000001, 0x8054d9db)

*** ntoskrnl.exe - Address 0x8054d9db base at 0x804d7000 DateStamp 0x4b7a9cac

--------------------------------------------

The problem seems to be caused by the following file: aec.sys

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:

*** STOP: 0x10000050 (0xf8f62f00, 0x00000001, 0xa6b510c6, 0x00000000)

*** aec.sys - Address 0xa6b510c6 base at 0xa6b37000 DateStamp 0x4655ed3c

--------------------------------------------

The problem seems to be caused by the following file: ntoskrnl.exe

PAGE_FAULT_IN_NONPAGED_AREA


Technical Information:

*** STOP: 0x10000050 (0xd5086008, 0x00000000, 0x805058fe, 0x00000000)

*** ntoskrnl.exe - Address 0x805058fe base at 0x804d7000 DateStamp 0x4b7a9cac



I would appreciate any help you can provide. Thank you~!

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#2 hamluis

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Posted 20 July 2010 - 01:07 PM

On a new system...it's probably best to contact Dell immediately, IMO.

No system is supposed to start with BSODs. What you have is unacceptable for any consumer.

Louis

#3 zann

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Posted 20 July 2010 - 01:35 PM

I fully agree... was on the phone for 3 hours with 3 separate people. The third told me to reinstall Windows before hanging up on me. Could have been an accident, but by the sound of her I don't think it was :thumbsup:

I wish I could simply send it back, but they were not willing to admit any fault to the machine at this point, and if this is something simple I can fix myself with the help of all the talent here, I would love to do that.

#4 hamluis

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Posted 20 July 2010 - 03:34 PM

I understand that.

But the reality is...when things go wrong with a system...it takes time and effort to try to sort it all out, by a process of elimination.

Hardware, software, malware, and O/S are the basic suspect areas...but that leaves an awful lot of room to chase down possible causes of individual errors.

Looking at the data you provided in your first post...those files cited as "causes" are key Windows files and often are merely the scene of the crime, not the cause.

For info only, do not install: http://www.microsoft.com/downloads/details...;displaylang=en

I would have done a clean install of XP, using the Dell disks/mechanisms for install/recovery.

Errors after that...I'd have to contact someone about that system.

Louis

#5 zann

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Posted 21 July 2010 - 05:27 AM

I will try it. I didn't mention they wanted me to pay for any sort of software support even though they installed XP for me... sigh :thumbsup: That's mostly the reason I ended up here looking for a second opinion so soon. Thank you for the quick responses.

#6 hamluis

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Posted 21 July 2010 - 10:08 AM

That's why it's good to read the terms of sale...when purchasing anything.

Services and functions which formerly were freely provided...now cost unwary consumers.

Louis




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