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Cannot Get Rid Of Virus Message Or Maybe The Virus


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#1 sherryh

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Posted 21 October 2005 - 08:07 PM

hello!

I downloaded Norton Antivirus from the internet and ran a virus scan. A trojanv.undo virus showed up on my computer. I tried to have Norton remove it, but it couldn't because it had been quarantined by an earlier anitvirus program that came with my computer. I followed the instructions for manually clearing the virus that were supplied by Nortons, however, I now have a message that says: "Norton has detected a virus on your computer. Object Name: C:\WINDOWS\SYSTEM32\VTUTT.DLL. Virus Name: Trojan.Vundo. Action Taken: Unable to repair this file. Action Taken: Access to this file was denied."

After cleaning each of the users listed on the computer, I ran a complete system scan and no virus was detected. However, I still have the message. I ran another complete system scan and was told that one virus was found. Again, I tried to manually remove the virus. Ran another complete system scan and was told that the virus was still there.

I desperately need help in how to fix this problem. My computer is fairly new and I'm about at my wits end!

Any assistance that can be given will be greatly appreciated.

Thank you,

Sherry

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#2 tg1911

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Posted 21 October 2005 - 09:18 PM

I suggest you post a HijackThis log for examination.

Read How to post a HijackThis Log.
Please read, and follow, all directions carefully.

Then, run a log, and post it in the HijackThis forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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#3 jgweed

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Posted 21 October 2005 - 10:04 PM

Symantic has a removal tool. Try that first:

http://securityresponse.symantec.com/avcen...moval.tool.html

Regards,
John
Whereof one cannot speak, thereof one should be silent.

#4 sherryh

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Posted 23 October 2005 - 07:33 PM

Thank you for your help! The problem is fixed and I'm back up and running.



hello!

I downloaded Norton Antivirus from the internet and ran a virus scan. A trojanv.undo virus showed up on my computer. I tried to have Norton remove it, but it couldn't because it had been quarantined by an earlier anitvirus program that came with my computer. I followed the instructions for manually clearing the virus that were supplied by Nortons, however, I now have a message that says: "Norton has detected a virus on your computer. Object Name: C:\WINDOWS\SYSTEM32\VTUTT.DLL. Virus Name: Trojan.Vundo. Action Taken: Unable to repair this file. Action Taken: Access to this file was denied."

After cleaning each of the users listed on the computer, I ran a complete system scan and no virus was detected. However, I still have the message. I ran another complete system scan and was told that one virus was found. Again, I tried to manually remove the virus. Ran another complete system scan and was told that the virus was still there.

I desperately need help in how to fix this problem. My computer is fairly new and I'm about at my wits end!

Any assistance that can be given will be greatly appreciated.

Thank you,

Sherry



Symantic has a removal tool. Try that first:

http://securityresponse.symantec.com/avcen...moval.tool.html

Regards,
John



Thank you John! Your suggestion worked like a charm and i'm back up and running!


Symantic has a removal tool. Try that first:

http://securityresponse.symantec.com/avcen...moval.tool.html

Regards,
John



Thank you John! Your suggestion worked like a charm and i'm back up and running!




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