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BSOD~ was 0x0000007 now 0x00000024


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#1 wizzz

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Posted 20 July 2010 - 06:44 AM

Hi....
I am running windows XP sp3....
This is my moms Dell 600M laptop and I have no idea what she was doing when it locked up with this BSOD...
Originally it was the BSOD code 0x0000007. I ran a system diagnostic test and now when I boot up it is BSOD code 0x00000024. It goes back to the error code 0x0000007E. I can only gain access to the desktop w/o networking in safe mode. I also ran Malwarebytes Anti-Malware. Found a few things and got rid of them.
I hope I added everything you need to help me... Thank you in advance...

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#2 hamluis

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Posted 20 July 2010 - 07:12 AM

The 24 STOP error is the one which I would be concerned about, more than the 7E.

The 24 error can indicate a problem with either the file system, the hard drive itself, or the ntfs.sys file, while the 7E is more of a general error (IMO).

http://www.aumha.org/a/stop.htm

I would boot into safe mode and try to initiate chkdsk /r.

Start/Run...type chkdsk /r and hit Enter. Type Y in response to new screen and hit Enter. Reboot...chkdsk /r will run and then boot into XP.

If any error stops chkdsk /r, please write it down and post same.

Louis

#3 wizzz

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Posted 20 July 2010 - 07:59 AM

Hi Louis.....

I did the scan and everything checked out fine. Now I am back to the bsod 0x0000007E. I only got the error code 0x00000024 one time and that was after I did the sytem diagnostic test.

#4 hamluis

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Posted 20 July 2010 - 09:16 AM

From safe mode...

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#5 wizzz

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Posted 20 July 2010 - 10:35 AM

Sorry it took so long but I couldn't open up in safe mode after I ran the chkdsk so I had to let it re-run and when it started to re~boot I was able to gain access to safe mode.....

==================================================
Dump File : Mini072010-01.dmp
Crash Time : 7/20/2010 8:39:37 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xf78e64bc
Parameter 3 : 0xf78e61b8
Parameter 4 : 0x8605c149
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+dff0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini072010-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini071910-01.dmp
Crash Time : 7/19/2010 1:02:28 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8606d984
Parameter 3 : 0xf78f68ac
Parameter 4 : 0xf78f65a8
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071910-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

#6 wizzz

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Posted 21 July 2010 - 06:35 AM

???

#7 hamluis

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Posted 21 July 2010 - 10:16 AM

I don't see anything we didn't already know...data reflects two STOP errors previously noted.

I would take a look at errors reflected in Event Viewer...for anything indicating a problem with NTFS or the drive itself...and I would run the appropriate hard drive manufacturer's diagnostic on the drive.

Louis

#8 wizzz

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Posted 22 July 2010 - 09:01 AM

Not sure how to do the manufacturer's test since I can only boot in safe mode with no internet?????




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