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Internet connection problem/software problem maybe


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#1 castlelgr

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Posted 19 July 2010 - 07:15 PM

Ok got the XP sp3 and lost all connection to the internet. After uninstalling it I can now connect to my hub but cant get online. I am using a wireless belkin adaptor which connect to the Bthomehub 2.0.

The wireless connection can connect to hub but cant access internet. Also I am unable to keep changes on my network connection, anything I do it just goes back to how it was. Another thing is my wireless for my hub is obviously a 10 digit password, yet when I look at the properties of the connection it has a hidden key of 8 digits. And everytime I try change it it goes back to how it was.

Have tried winsockfix, microsoft fixit, and just about every other solution found on a forum and nothing works. tried the netsh stuff, tried shouting at the think and nothing.

Very frustrating I dont understand why I cant change anything or why the wireless key changes.

Please anyone who can help I need this to work because I rely heavily on a home internet for my job

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#2 Orecomm

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Posted 19 July 2010 - 08:21 PM

OK, lets take this back to basics. Try connecting the computer to the homehub with an ethernet cable. Does it work ? If it works that tells us a lot about the comm stack and that your ISP and router configs are mostly OK. If not, we've got a basic issue. Let us know what happens.

By the way, if the hidden key shows up as dots on the screen be aware that most systems today always show a fixed number of dots, usually 8 since it's the minimum number of characters that are valid, regardless of the number of characters actually in the password. That makes it harder for an intruder to guess the password.

#3 castlelgr

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Posted 20 July 2010 - 04:41 AM

Sorry Orecomm forgot to put my ethernet experience down,.

Ethernet can not optain an IP address. Tried ipconfig/renew and release. But it has 0.0.0.0 as ip address and default gateway.

#4 Orecomm

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Posted 20 July 2010 - 04:43 PM

Hmm. All zeros as an IP address says the stack or DHCP client is broken, otherwise you'd get a 169.254.x.x private address. Try going into the System Properties -> Hardware -> Device Manager and locate the Ethernet controller. Disable and delete the controller, then reboot and let Windows reinstall it. Then lets see what happens with the wired connection. If it works, you might try the same on the wireless controller as well.

#5 castlelgr

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Posted 20 July 2010 - 05:01 PM

Ok done.

both now have ip address 192.168.x.xx

DNS and default gateway are the same (which is the hub)

Tried loading internet page but still cant connect to internet.

#6 castlelgr

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Posted 20 July 2010 - 05:04 PM

Dont know if this helps but

Windows IP Configuration says

Primary DNs suffix - (blank) nothing is there
Mode Type: Broadcast
IP Roouting enabled: No
WINS proxy enabled:NO
DNS suffix search list: Home

#7 Orecomm

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Posted 20 July 2010 - 05:39 PM

Well that's pretty good, got valid IP's on both interfaces. Great progress. Now try start->cmd->ping google.com and lets see what comes back. If it complains it can't resolve the address try pinging 74.125.127.104.

#8 castlelgr

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Posted 20 July 2010 - 05:44 PM

Ok ping google.com
"ping request could not find host google.com. please check the name and try again.

Ping 74.125.127.104
"request timed out" on all 4 pings sent

#9 castlelgr

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Posted 20 July 2010 - 06:04 PM

done an ip release and renew and ip addresses were successfully renewed

netsh winsock reset catalog: says successful

netsh int ip reset reset.log: seems to do something but says nothing nothing

#10 Orecomm

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Posted 20 July 2010 - 06:52 PM

Curious. Ping 192.168.1.1 (or whatever your Gateway is shown as in IPConfig) and 127.0.0.1. Try browsing to your router (probably http://192.168.1.1).

#11 castlelgr

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Posted 20 July 2010 - 07:03 PM

Gateway is 192.168.1.254

4 x request timed out

#12 castlelgr

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Posted 20 July 2010 - 07:05 PM

cant browse router as well. which is odd I swear I could yesterday

#13 castlelgr

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Posted 20 July 2010 - 07:13 PM

used my wifes laptop to browse hub. It says my computer is connected wirelessly but does not seem to reckognise ethernet connection.

Even though ethernet says it is connected. cant ping or browse it on my computer though

#14 castlelgr

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Posted 20 July 2010 - 07:16 PM

If I unplug ethernet I can ping hub and browse it

Can ping 74.125.127.104

Can not ping google.com

and obviously cant connect to internet

#15 Orecomm

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Posted 20 July 2010 - 09:04 PM

OK, being able to ping 74.125.127.104 means you actually are able to get to the Internet, you are just not able to resolve domain names correctly. Progress being made.

Try this: Start->Run->Cmd-> ipconfig /flushdns
and see what happens. If it seems to work, check your browser again. If not, try this.

Let us know.




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