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Google Redirect and Popups


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#1 Kyle Tobias

Kyle Tobias

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Posted 19 July 2010 - 07:11 PM

About a week ago I became infected with a virus that when I type something in on Google and click on one of the links, it opens a new tab (sometimes it doesn't open a new tab and just redirects me on the current one) and redirects me to a website with ads. It is really annoying. Sometimes after a couple tries it will actual send me to the right website. Usually I just copy and paste the website into the address bar, but even then sometimes I get redirected. I use Mozilla Firefox, but now every couple hours Internet Explorer (which I never use) pops up with an ad. Also, sometimes Firefox and Internet Explorer will just randomly pop Up and go to Google. I quickly exit out of them but they come back later. The Google Redirect and the Internet Explorer Pop Ups are the only noticeable problems right now, but it may also be effecting my internet connectivity and how fast my computer is, but it might be a coincidence. My computer sometimes says it can't load the page, and then I try to refresh and the next time sometimes it will work and others it still won't. My computer also seems to be running slower. I currently have Microsoft Security Essentials and McAfee (the free one) installed. Security Essentials keeps popping up and saying that I am infected and I click "Clean Computer". After a couple of minutes, it says the computer was successfully cleaned. But either it's not really removing it or the virus keeps branching out or there was just a ton of viruses...because it removes like 10 a day, and they're all the same kind, and it says they are severe. The type is TrojanDownloader:Win32/Renos.JW. I have tried to remove this virus, but it's not working. Maybe I'm doing something wrong. I have tried TDSSKiller and ComboFix, because I thought the virus was a TDSS based on articles online. This is getting really annoying. If anyone has had a similar experience or just knows how to get rid of this virus, please help me. I don't know too much about computers, so you'll have to be specific. Thanks.

Edited by Kyle Tobias, 19 July 2010 - 07:13 PM.


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#2 swagger

swagger

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Posted 22 July 2010 - 08:27 AM

Hello Kyle and welcome to Bleeping Computer! :thumbsup:

Please read and follow the entire instruction set below:

::MBAM::

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

::GMER::

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

In your next reply, please include the following log(s):
  • MBAM
  • GMER
Regards,
swagger




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