First, I am assuming your father uninstalled McAfee prior to installing Norton.
I'm also assuming you want to UNINSTALL Norton. Here's how to get to Add Remove so you can uninstall IF doing as Broni suggested does not bring the desktop back.
Open up Task Manager.
Applications tab/New Task
Type control panel, click OK.
Control panel should open, where you can access Add Remove Programs.
Since the Norton offered by Comcast contains a firewall, ENABLE Windows firewall BEFORE you uninstall Norton.
After uninstalling Norton, reboot the computer. See if the issue is resolved.
If it is, you will next need to run the Norton Removal Tool, found HERE
Skip steps 1 and 2, go directly to Step 3. Run the tool, reboot.
He should also run McAfee's removal tool found HERE
in Step 2.
After running the McAfee tool, reboot the computer then
Use Windows Explorer (set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab) to find and delete all McAfee folders and files in "Program Files
"; then in "C:\Document and Settings\<user>\Application Data
"; and then in "C:\Document and Settings\All Users\Application Data
". Delete the McAfee folders even if they are empty. (credit for this paragraph goes to CWH, Comcast Help Forums Security Expert)
IF the issue is resolved, install your choice of firewall and anti-virus before doing anything else.
If you are unable to get to the removal tools, you can get to them by task manager, new task, and typing in iexplore.exe. Your home page will open, you can get back here to use the links to the tools.
Was there other real-time protection running-it's possible that real-time protection could mess up the Norton install initially.
If you want to post in the Norton Help Forums
about the "Free from Comcast Norton Security Suite (CNSS) please use the "Other Norton Products Board
His computer likely has a recovery partition to use instead of disks. To find out, open up My Computer from the desktop.
Under Hard Disk Drives, is there anything besides Drive C listed?
In the event that he does have to reinstall the OS, it would be done using that partition. When the system is booted up, it will tell him which key (F11) to use to start the install process.
I agree with you that the OS probably isn't corrupted.
I mentioned Comcast Help Forums above. If your father isn't aware of the CHF, which is a great resource for Comcast customers, and is interested in checking it out, let me know and I will post how to get there.
Edited by Queen-Evie, 21 July 2010 - 12:07 AM.