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Infected with Security Master AV


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3 replies to this topic

#1 MIKE65

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Posted 18 July 2010 - 09:17 PM

Hi, I was infected with Security Master AV and used the removal instructions at
http://www.bleepingcomputer.com/virus-remo...urity-master-av
&
http://www.removevirus.org/remove-security-master-av.html
still had problems with browsers being redirected to hxxp://find.seekbasic.com/addrSearch.do
&
hxxp://findgala.com/?&uid=2129&q=eset
so I used avg removal software and was able to install eset antivirus 4 free trial. I ran the standard scan & found 29 infections. They were removed successfully.
I installed MBRT & booted into safe mode, ran scan & found 900 infections & tracking cookies. I was able to remove them successfully.
I tried firefox to search google and it was working normally. I tried to go to microsoft update and got a message that Eset blocked to site and a long url that ended with 78.47.249.228:80.
I did a google search and found this website and this article
http://forums.malwarebytes.org/index.php?s...mp;#entry284711
&
http://forums.malwarebytes.org/index.php?s...rt=#entry283326
which match the problem I'm having.
I followed the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help and followed these steps
Step 1

Please, uninstall the following applications:

1. Adobe Reader 9.3



You can read, how to do this here:

* Windows XP
* Windows Vista
* Windows 7




Step 2

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please download JavaRa and unzip it to your desktop.
***Please close any instances of Internet Explorer (or other web browser) before continuing!***

* Double-click on JavaRa.exe to start the program.
* From the drop-down menu, choose English and click on Select.
* JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
* Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
* A logfile will pop up. Please save it to a convenient location and post it back when you reply

Then look for the following Java folders and if found delete them.
C:\Program Files\Java
C:\Program Files\Common Files\Java
C:\Windows\Sun
C:\Documents and Settings\All Users\Application Data\Java
C:\Documents and Settings\All Users\Application Data\Sun\Java
C:\Documents and Settings\username\Application Data\Java
C:\Documents and Settings\username\Application Data\Sun\Java




Step 3

* Launch Malwarebytes' Anti-Malware
* Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
* Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply.


Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


In your next reply, please include these log(s):

1. JavaRa log
2. MalwareBytes' Anti-Malware log
3. a new fresh DDS log only
4. a GMER log

Attached File  logs.zip   21.64KB   2 downloads

Edited by Orange Blossom, 20 July 2010 - 11:44 PM.
Deactivate links. ~ OB


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#2 myrti

myrti

    Sillyberry


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Posted 25 July 2010 - 01:46 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 MIKE65

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Posted 02 August 2010 - 04:06 AM

Thanks, but I already got it fixed. You took too long to reply!

#4 myrti

myrti

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Posted 04 August 2010 - 05:23 PM

Since this topic appears to be resolved, I will now close it.

If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

Follow BleepingComputer on: Facebook | Twitter | Google+





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