Posted 18 July 2010 - 03:33 PM
Hello, I'm hoping you can help.
I installed Office 2010 and my video card started crashing. Now it is not functioning at all and my computer is very very slow.
I was on the phone with Microsoft for about 5 hours and they determined that the software is not the problem, but rather, the hardware. Given that I switched to an old HD that was configured for my machine with all the older software and still had the problem, I am enclined to believe it is true.
Nevertheless, I cannot get the computer sent to Dell to be fixed right now and was wondering if there is anything I can do to "restart" the video card or something and try to push on untill I can get this fixed?
Any suggestions would be very much appreciated/