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Video card problem

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#1 fquinonez


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Posted 18 July 2010 - 03:33 PM

Hello, I'm hoping you can help.

I installed Office 2010 and my video card started crashing. Now it is not functioning at all and my computer is very very slow.

I was on the phone with Microsoft for about 5 hours and they determined that the software is not the problem, but rather, the hardware. Given that I switched to an old HD that was configured for my machine with all the older software and still had the problem, I am enclined to believe it is true.

Nevertheless, I cannot get the computer sent to Dell to be fixed right now and was wondering if there is anything I can do to "restart" the video card or something and try to push on untill I can get this fixed?

Any suggestions would be very much appreciated/

Thank you,

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#2 MrBruce1959


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Posted 19 July 2010 - 04:10 PM

Hello and welcome to Bleepingcomputer.

I do not think your problem is related to Office 2010.

I think you are suffering from one of two problems which as it turns out both are hardware related.

You just added a new video card to the system, the first and easiest solution is to boot the system and press the proper key to enter your BIOS setup utility.

You should be looking for anything related to video or graphics cards in the array of BIOS options. The main menu header may be the ADVANCED Option where you will find settings related to the graphics card. It could be called AGP or PCI AGP, it could be Video BIOS catchable, AGP aperture size, it should set to 64 Mb 128 Mb or a larger number.

If its a PCI-E card the BIOS settings will be different for PCI-E video cards.

Finally, if the BIOS isn't the issue, then you have to start looking at the PSU and its ability to supply enough Amps to the video card for it to function correctly.

So we may be talking about you posting your PSU's power output ratings and comparing it to the demand of the video card.

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