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#1 rebadarlene

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Posted 18 July 2010 - 10:29 AM

my sister has a dell labtop and i think she might have accidently erased window file it wont boot up and its showing system 32 missing can anyone quide me to try to repair this problem ( oh and she doesnt have a recovery disk)

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#2 coxchris

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Posted 18 July 2010 - 01:23 PM

Can she boot up into Safe mode with Networking and try to initialize a System Restore.

I don't think /sfc scannow would work if you cant get into Safe Mode. Please try a System Restore in Safe mode first.

Would it be Possible to get the full error.

Edited by coxchris, 18 July 2010 - 01:24 PM.

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#3 Eric ~ Computer Guy

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Posted 21 July 2010 - 10:59 AM

Without the recovery disk, you may need to order one from the manufacturer, or try to run a factory restore by pressing the proprietary keystroke at the beginning of the boot cycle (assuming this computer has a recovery partition built-in to the hard drive)

If she has data on the drive, you may need to yank it, slave it or enclose it, and pull it before you do this, as the recovery will wipe out all pics, documents, etc.

The main thing here is how the System32 folder went missing. Could have been malware or an errant deletion. Either way, first order of business when the PC is back up and running - Create Restore Disks!




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