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Please help, I think my computer is infected


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15 replies to this topic

#1 zss

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Posted 18 July 2010 - 02:59 AM

I did a malware byte scan today and found this threat:


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

7/18/2010 12:45:54 PM
mbam-log-2010-07-18 (12-45-54).txt

Scan type: Full scan (A:\|C:\|D:\|E:\|F:\|G:\|)
Objects scanned: 130128
Time elapsed: 15 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Is my computer infected? Please help me get rid of the malware/virus/whatever threat.

Edited by Orange Blossom, 18 July 2010 - 02:42 PM.
Move to AII as log above is MBAM log. ~ OB


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#2 zss

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Posted 19 July 2010 - 06:42 AM

This post has been edited by Orange Blossom: Yesterday, 02:42 PM



Reason for edit: Move to AII as log above is MBAM log. ~ OB


I see the post has been Edited, Why should this be edited..and what was edited btw?

If it was just moved I understand, but Edited??? *confused*

Edited by zss, 19 July 2010 - 06:45 AM.


#3 zss

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Posted 19 July 2010 - 06:50 AM

I don't understand, what is wrong in posting an MBAM log??? Isn't that part of malware detection?? I thought I posted in the right forum.

#4 zss

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Posted 19 July 2010 - 06:51 AM

Alright, how can I get help now :thumbsup:

#5 zss

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Posted 19 July 2010 - 07:14 AM

:thumbsup:

ok, all i want to know is "is it infected" or "not infected"
Orange Blossom, I hope you will clarify. Thanks. :flowers:

#6 BrainyTehBrain

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Posted 19 July 2010 - 07:25 AM

I'm just clarifying that the "edit" was moving this thread to a more appropriate forum. Please be patient as someone will be assisting you shortly

#7 zss

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Posted 19 July 2010 - 10:42 PM

this is rude! you move my thread and don't bother to answer..

#8 Blade

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Posted 19 July 2010 - 11:48 PM

Hello.

The above detections by Malwarebytes can sometimes indicate an infection. However, this is not always the case. Let's run some more scans to take a better look. Please note that the following scans will take some time to run.

Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.


***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, log in under the account that you normally use; do NOT log in under the account titled "Admin" or "Administrator" unless this account is the one used normally.

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
~Blade


In your next reply, please include the following:
SUPERAntiSpyware Log

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#9 zss

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Posted 20 July 2010 - 04:46 AM

Thank you very much. I will do the scan and post back.

#10 zss

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Posted 20 July 2010 - 09:59 AM

Hi, here's the log:
It didn't quarantine or fix anything. Said, I have to check the items to be quarantined ..but I didn't do that.

The threats that are shown are: updates, antivirus and firewall disabled, but I thought these were running fine.
Infact, avast was disabled a few days ago, I reinstalled avast, and it seems to be running fine now..

A few days ago, I had a problem, my computer would shut down automatically and then restart. This happened very frequently, and my antivirus also got disabled around the same time. I got the automatically shutting down and restarting problem fixed by a local computer service person, and then reinstalled avast about a week ago.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/20/2010 at 02:19 PM

Application Version : 4.40.1002

Core Rules Database Version : 5134
Trace Rules Database Version: 3045

Scan type : Complete Scan
Total Scan Time : 01:27:43

Memory items scanned : 202
Memory threats detected : 0
Registry items scanned : 5223
Registry threats detected : 3
File items scanned : 25028
File threats detected : 0

Disabled.SecurityCenterOption
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#ANTIVIRUSDISABLENOTIFY
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#FIREWALLDISABLENOTIFY
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#UPDATESDISABLENOTIFY

#11 Blade

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Posted 20 July 2010 - 11:15 AM

Hi zss.

Go ahead and let SUPERAntiSpyware fix those items. . . but I don't think you're infected.

~Blade

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#12 zss

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Posted 20 July 2010 - 10:46 PM

Thanks, I will do that and post back. Glad to know my computer is not infected. Why do you think it shows disabled when its running fine?

#13 zss

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Posted 20 July 2010 - 10:50 PM

can i fix that right now, or do i have to log in safe mode and fix it.

#14 Blade

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Posted 20 July 2010 - 11:14 PM

you ought to be able to fix it in normal mode.

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#15 zss

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Posted 21 July 2010 - 08:40 AM

I quarantined those items in the super anti spyware, and didn't clear the quarantined items. After that I did a malware byte scan and it showed the disabled items in the log. There was an option to quarantine these items in mbam, maybe it was not necessary, but i did that and repeated the scan..this time the log was fine.

Many Thanks for taking the time to help me. :thumbsup:




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