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Error messages when browser opened/cannot access virus software sites


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7 replies to this topic

#1 banks714

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Posted 17 July 2010 - 06:51 PM

Windows XP
Internet Explorer

When opening browser, multiple error messages pop up such as:

Runtime Error! Program:C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe

Ad Aware was shut down and has generated an error report

Searches to virus/malware security sites are blocked and additional browser windows open

I am unable to run Ad Aware

I was able to run Superantispyware from a flash drive, but only found some problem cookies

I was finally able to run Malwarebyte and found two trojans but problems continue.

Any help or guidance would be greatly appreciated

banks714

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#2 boopme

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Posted 17 July 2010 - 09:17 PM

Hello, please post that MBAM log.
Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.BAM log so I can see what was found.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


If you need to get updates >>>***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 18 July 2010 - 08:59 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 banks714

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Posted 17 July 2010 - 11:16 PM

Below is the malwarebytes log run before starting your directions:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4322

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

7/17/2010 10:16:52 PM
mbam-log-2010-07-17 (22-16-52).txt

Scan type: Quick scan
Objects scanned: 177396
Time elapsed: 32 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Next is the RKill log:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Administrator on 07/17/2010 at 22:35:55.


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\Administrator\Application Data\U3\00001541CB615E50\LaunchPad.exe


Rkill completed on 07/17/2010 at 22:36:04.

Lastly, another malwarebytes log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4322

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.11

7/17/2010 10:48:04 PM
mbam-log-2010-07-17 (22-48-04).txt

Scan type: Quick scan
Objects scanned: 176429
Time elapsed: 8 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:o
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


FYI, I could not access your site even in safe mode. I had to use a flash drive to run the registry.exe and rkill.

Problems still exist as before.

Banks714

#4 boopme

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Posted 18 July 2010 - 09:11 PM

It looks lik your Trend Micro files are corrupt. Try Un and reinstalling it thru Safe mode with networking.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 banks714

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Posted 19 July 2010 - 10:00 PM

I uninstalled Trend Micro Internet Security in safe mode.

I installed a newer version.

Same problems still exist as before. Running slow, prevents access to security sites, "various runtime errors, etc...

#6 boopme

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Posted 19 July 2010 - 10:05 PM

Hello again. We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 banks714

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Posted 21 July 2010 - 12:16 PM

I completed all of the steps 6 -9 without any problems and have it posted on the malware forum.

Thanks,

banks714

#8 Orange Blossom

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Posted 21 July 2010 - 02:25 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/333539/cannot-access-internet-sites-related-to-internet-security/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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