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No Internet Access and Worse


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#1 HelpVistaVirus

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Posted 17 July 2010 - 06:06 PM

Hi, I'm new to this forum and was wondering if anyone could assist me with a problem that I am experiencing with Windows Vista Ultimate.

1. Turned on the computer it showed that there was no internet connection.
2. Reset router and restarted the computer, still had no internet connection.
3. Tried to right click on the internet connection icon at the bottom right corner of the screen and was unable to since the computer froze.
4. Opened task manager and ended explorer.exe process, taskbar disappeared.
5. Restarted explorer.exe process and taskbar came back.
6. Tried to access Network from start menu and computer locked up again.
7. Restarted computer.
8. Tried again, computer froze.
9. Restarted about 4 more times with exactly the same results.
10. Entered Safe Mode with Networking, and was able to access internet and all other menus.
11. Restarted computer and started Windows normally and tried to get to internet, but still no access.
12. Tried to access User-Account-Control-protected "Services" button from task manager services tab, but no menu appeared.
13. Found out that any menu, button, or link, protected by User Account Control could not be accessed
14. Turned off User Account Control from Safe Mode.
15. Could now access menus, buttons, and links, that used to be protected by User Account Control.
16. Went to "Services" button (from step 12) and discovered that the firewall service was not started, tried to start manually, but errored out saying that service could not open.
17. Also, Windows Live Onecare does not work.
18. Also, Windows Defender does not work.
19. Ran Malware Bytes Anti Malware from Safe Mode found (Adware.TryMedia) deleted.
20. Still no internet access from "normal" mode.
21. Tried to run Malware Bytes Anti Malware from "normal" mode, but locked up after 4 seconds.

At this point, I'm unsure of what to do next. It seems like the computer runs great from Safe Mode, but is extremely crippled when running normally. Have no idea whether this is a virus or not. Any help or direction would be appreciated.

Thanks!

Edited by Blade Zephon, 17 July 2010 - 09:04 PM.
Moved to AII as no logs provided and Prep Guide not followed. ~BZ


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#2 Blade

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Posted 17 July 2010 - 09:05 PM

Hello.

Please follow the instructions in This Guide starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it HERE Please include a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

~Blade

Edited by Blade Zephon, 17 July 2010 - 09:05 PM.

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#3 HelpVistaVirus

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Posted 17 July 2010 - 11:01 PM

Ok, I will go ahead and get those logs if I can.

Thanks for your help!

#4 Blade

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Posted 17 July 2010 - 11:24 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/332564/vista-no-internet-connection-other-problems-virus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
Forum Moderator

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