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Internet redirects when I attemt to connect to security sites

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#1 Andykershaw


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Posted 17 July 2010 - 09:30 AM

Hi guys.

Firstly thanks in advance to anyone who takes the time to read this, and is able to offer any advice.

I'm currently having problems searching for definition updates for Microsoft Security Essentials - Something happened whereby MSE wasn't running, and I couldn't see it. I re-installed, but haven't been able to run it, because it first requires me to update definitions, but I cant! When I click the UPDATE button, the green progress bar moves about 25% of the way along, slows and then stops. After a minute or so, I get the message:

Virus & Spyware Definitions Update Failed: MSE wasn't able to check for virus & spyware definition updates. Make sure your computer is connected to the internet and try again. Click Help for more information about this problem.

Clearly my internet connection is fine (I'm here!) . . . but whatever this little beast is prevents me from accessing download.microsoft.com - giving me the message 'Unable to Connect'. The problem seems to be the same when I try to connect to any security related site. Furthermore, my browser (Firefox 3.6.6) seems to run very slow.

Now and again, my browser keeps redirecting away from the url that I'd entered . . . I've managed to control this to a large extent with the browser settings, but now I'm faced with '302 Moved' message everytime I leave google. In many instances, I'm able to make a search with Google, but when I attempt to click on, and navigate to a page returned in the results, I see the browser try to redirect to something I've never seen before: hxxp://results5.google.com.au

Adaware can run - but I can't take any new definitions.

There are a few other strange goings on - I'm only looking to (once again!) be able to take security updates: but wondered whether these symptoms would help identify the problem?

if I try to run the IPCONFIG command - the DOS screen will pop up for a fraction of a second, and then close...

When I checked my running services, I seemed to have a lot of AT1, AT2, AT3, AT4 etc - that had been running for many many hours.

Many security updates have been repeatedly unsuccessful - and the last attemt to install anything shows (in View Update History) was 4 July 2010.

SQL Server Config Manager is in my list of recently used programs - but I don't recall EVER having run this.

I'm connected via wireless to the internet. I'm using Windows Vista Home Premium with SP2.

Again, thanks in advance for taking the time to read this - I hope that someone can offer some advice,



Edited by Orange Blossom, 18 July 2010 - 07:54 PM.
Deactivate link. ~ OB

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#2 Blade


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Posted 20 July 2010 - 12:16 PM


Let's see what we can do. :thumbsup:

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply.


    Please download Malwarebytes Anti-Malware and save it to your desktop.
    alternate download link 1
    alternate download link 2

    IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

    MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
    • Make sure you are connected to the Internet.
    • Double-click on mbam-setup.exe to install the application.
    • When the installation begins, follow the prompts and do not make any changes to default settings.
    • When installation has finished, make sure you leave both of these checked:[list]
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


In your next reply, please include the following:
Malwarebytes Log

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