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Weird Windows update behaviour...and more

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2 replies to this topic

#1 Brew_too


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Posted 17 July 2010 - 12:36 AM

Good day, fine people;
[indent=1]I am posting this in hope of getting some advice; to describe the problems I am having with this HP Pavilliion m7690n machine, running Windows XP Media Center Edition, Ver. 2002, SP3, it is, of course running slowly and crashing often.
[indent=1]I am using F-Secure A/V and firewall software behind a cable modem and linksys router, and have been doing regular full scans of the machine using Windowes DefenderWindows Defender [Version: 1.1.1593.0, Engine Version: 1.1.5902.0, Definition Version: 1.85.2136.0] as well as F-Zero. I WOULD use the Windows OneCare safety scanner, but it will not download; when I try to use it, I get this message:
"We were unable to install the scanner
Please follow the instructions for each troubleshooting step below and then click Retry Installation to try to install the scanner again.
Scanner installation complete
Please click Launch Scanner to start the scanner.
Install Now
Retry InstallationPlease Wait...Launch Scanner"
Needless to say, re-trying is fruitless, as is following the troubleshooting steps - they simply do not work. {BTW, the ClientZero downloadable scanner does not wor either; no obvious failure, but it just will not work.]
[indent=1]I also have a problem with the Windows/Microsoft Update page {http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us}; when it opens, it tells me to:
" Install the ActiveX control required to view the website
The website will not display correctly on your computer without this control. To install it:
1. Right-click the Internet Explorer Information Bar. It's located just below the address bar.
2. In the right-click menu, click Install ActiveX Control.
3. In the Security Warning dialog box, click Install.

Note: If the Information Bar doesn't appear, or if you've installed the control but still can't use the website, take these steps to solve the problem.

Example: Internet Explorer Information Bar with right-click menu
(with example picture)"; however, I cannot get the Internet Explorer Information Bar to make an appearance, and so, I cannot install the ActiveX control. with some searching, I discovered that I could find and download the latest & greatest version of the Windows Update Agent from one of MS' download sites, which I did. I also installed it, but it failed to install the ActiveX portion of the agent. I know this because I found the ActiveX files in a seperate sub-cabinet in the downloaded file, but was unable to find the same files anywhere else on my machine. I tried to run the update agent from a clean-boot state, with all A/V S/w disabled, but still had no luck.
[indent=1]At this point it is fairly obvious that I am going to have to do a full format C:\ & reinstall, if only to get rid of 28 months worth of redundant dll files, et cetera; my question though is:

Will doing a format & reinstallation from safety mode {with or without network support}, from either the "D:\" partition on my primary drive, or from the three DVDx burnt originally for back-up get rid of whatever sort of malare beast that might be able to cause such strange behaviour? If so, I'll go for it, but if it somehow imbedded in the root direrctory, should I just be buying anew 500GB HDD.
Thanks very much for any and all help anyone can give me;
Your Aye, sincerely, Brew Too

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#2 m0le


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Posted 23 July 2010 - 04:51 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
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#3 m0le


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Posted 27 July 2010 - 06:57 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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