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reoccuring fraud.sysguard infection


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3 replies to this topic

#1 Breester

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Posted 16 July 2010 - 11:25 PM

I had a Antivir Pro infection on my computer, followed the intstructions from this site to remove it on here and it appears to be fixed. Ran spybot again and it came up with fraud.sysguard and a couple of others. It SAID they removed it, but my google searches keep getting redirected to random sites that have nothing to do with my search criteria. Im not sure what else is on here but its really annoying and im afraid of the stuff I removed coming back. Help please?

have run spybot, malware bytes, and superantispyware. all 3 have picked up various things and "fixed" them but i'm still getting popups and redirects. help?

Edited by Breester, 17 July 2010 - 09:17 AM.
Moved from XP to AII. ~BZ


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#2 boopme

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Posted 17 July 2010 - 09:22 AM

Hello, let's do this now.

We need to disable Spybot S&D's "TeaTimer" if running.
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy


Now a safe mode scan...
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Breester

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Posted 17 July 2010 - 10:49 AM

Did everything per your instructions. Only picked up a few tracking cookies. Rebooted the computer to use google and still getting random pop-ups. Also, its not letting me update windows or even access the windows update site. Attatched is the log for the scan. Do I need to run HJT?

ETA : Forgot to add, upon restarting windows normally, got an error that said something "dvbap.dll" couldnt be found/ran. Tried googling it to see what it was and cant find anything on it.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/17/2010 at 09:15 AM

Application Version : 4.40.1002

Core Rules Database Version : 5221
Trace Rules Database Version: 3033

Scan type : Quick Scan
Total Scan Time : 00:06:25

Memory items scanned : 262
Memory threats detected : 0
Registry items scanned : 1738
Registry threats detected : 0
File items scanned : 4426
File threats detected : 7

Adware.Tracking Cookie
C:\Documents and Settings\Anna\Cookies\anna@invitemedia[1].txt
C:\Documents and Settings\Anna\Cookies\anna@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Anna\Cookies\anna@apmebf[1].txt
C:\Documents and Settings\Anna\Cookies\anna@ad.yieldmanager[2].txt
C:\Documents and Settings\Anna\Cookies\anna@mediaplex[1].txt
C:\Documents and Settings\Anna\Cookies\anna@collective-media[1].txt
C:\Documents and Settings\Anna\Cookies\anna@doubleclick[1].txt

Edited by Breester, 17 July 2010 - 10:50 AM.


#4 boopme

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Posted 17 July 2010 - 01:11 PM

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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