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Blue Screen of Death, Pop-Ups, Lag...Virus?


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#1 caccigirl

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Posted 16 July 2010 - 09:19 AM

I think I have a virus. I am running Windows XP on a Dell Desktop (sorry, i don't know the model number or anything!) Installed on this computer (security-wise) I have AVG free version, the latest version. It's set to detect and remove any threats immediately, including tracking cookies. Also, I run weekly scans with the free-version of Malwarebytes : Anti-Malware, and sometimes (every two weeks or so) with ESET online scanner.

I have posted, like, three topics in the last month, and none have been answered! I always come to Bleeping Computer when i have a computer problem, but i don't know what the hold-up is. People that posted topics after me were even getting replies. It's like I was being ignored? Either way, here is another attempt to get some help...

My computer symptoms have been getting worse and worse. First is was just REALLY laggy, and my internet browser would crash (freeze) a lot. Then a few weeks later, I was on a website (that I 100% guarantee was SAFE) and I got a random popup, when I have Safari set to block pop-ups. I even double-checked (if it matters, the popup was for DirecTV) The site was 1001fonts.com. The popup came when i was browsing fonts, before I downloaded any, by the way. That is the ONLY popup I got, but my computer continues to lag. And, just this morning, I got the blue screen of death just after getting on to the internet (once again, i was on a completely safe site)

I know that generally, when you get popups when they're blocked, and you're on a safe site, it's not good. Right? I get a lot of viruses...Gosh knows why. I've just always been one to get a lot. Can you help me? AVG, Malwarebytes, and ESET online scanner have all found NOTHING!

Also, about the computer lag, my dad suggested I defragment the computer and cleanup the disk or whatever? I did that through Control panel. I just defragmented it a few weeks ago, so that was not needed, but i did cleanup the disk space ( I think that's what they call it? ) by deleting recyle bin files, temporary files, etc. Still, it's just as laggy as ever...

Please help, I know something is wrong. I spend a lot of time on the computer, and can usually tell when something is wrong. These symptoms are just not normal! Especially the lag, it's unbelievable! Please help.

------To recap, my symptoms are (in order of appearance):------

~EXTREME lag
~1 popup
~Blue screen of death while on the internet (not downloading anything) once.

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#2 boopme

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Posted 16 July 2010 - 10:10 PM

Hello, Are those scans clean each time.

Lets do a a safe mode scan.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 caccigirl

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Posted 26 July 2010 - 10:17 PM

Hello. i'm sorry, I didn't realize that you replied.

Before I do any of that, I wanted to let you know I have a new symptom. About two months ago, I had a virus that would redirect me from the google homepage (before I could even Google anything or click any Google links). I thought it was gone, but maybe not? A staff member here helped me get rid of it using some specific program designed specifically for it (or so I was told). The redirecting was gone from all accounts. I just logged onto my guest account for the first time in almost five months, and opened Firefox. There it was again: the redirecting. I don't know if it was ever really gone, but I need help. The computer lag has only gotten worse.

I did not do any of the steps, because of this new symptom. Is there something different I need to do, or do I just follow the steps that were already given?

Also, yes, all the scans have come back clean with absolutely no problems. The only thing is, every now and again, AVG will pop up and tell me it found a tracking cookie and has removed it. Other than that, nothing has been detected.

Edited by caccigirl, 26 July 2010 - 10:19 PM.


#4 boopme

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Posted 26 July 2010 - 10:34 PM

Before I do any of that,
I did not do any of the steps, because of this new symptom. Is there something different I need to do, or do I just follow the steps that were already given?

Also, yes, all the scans have come back clean with absolutely no problems. The only thing is, every now and again, AVG will pop up and tell me it found a tracking cookie and has removed it. Other than that, nothing has been detected.


Hello I am a bit confused by the parts I bolded above.. So I want you to do these.

I am changing the instructions a bit
Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


reboot to normal mode

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 caccigirl

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Posted 31 July 2010 - 01:13 PM

Hello. Sorry it took so long to reply, it's been a very busy few days.

Anyways, I started on your instructions. I downloaded RKill using Link 2 (when I opened Link 1 it said "404--Page Not Found"). I saved then opened, and a little black window popped up. Everything went normally.

I downloaded and ran SAS. It found 80 "Adware.Tracking Cookie". At the end of the full scan, i check-marked them so they would be quarantined. I clicked Next, and then it asked if I wanted to reboot. I did, but realized that it never provided me with a log (I am positive it never gave me one) I opened SAS back up in regular mode (not safe mode) and looked under the Statistics/Logs tab. It was blank. I looked under the quarantined tab, and it was blank....um, what happened? I know I completed the scan and quarantined the threats before finishing.

Also, I did not do a MBAM scan. Here's why. Before I even started on your instructions this morning, I did a MBAM full scan. It found absolutely nothing, after almost two hours. I didn't think I needed to do another scan just two hours later....if you need a log though, I can do another scan? Just let me know. Thanks.

#6 boopme

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Posted 31 July 2010 - 02:00 PM

No,no need. You appear to be free of malware, that means your BSOD and issues are hard/software related. You will need tio start an new topic in the XP forum with basically your first post here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 caccigirl

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Posted 31 July 2010 - 02:57 PM

But I still have Firefox redirects on my guest accounts (not on any of the main accounts) that doesn't just happen on it's own. Did SAS get rid of whatever it was....or what?

#8 boopme

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Posted 31 July 2010 - 03:08 PM

My mis understanding. Next we need to run a deep scan and it is long.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the anti-virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 caccigirl

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Posted 31 July 2010 - 03:27 PM

I will do that ASAP, but how do I save something to my desktop? Note I'm running windows XP, if that helps. Normally when you download something via the internet the only options are Save and Open, and when it saves it does it automatically not to desktop....by the way, i'm on Safari, if that helps? I just need to know how to download to desktop. Thanks!

#10 boopme

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Posted 31 July 2010 - 04:07 PM

Ok, normally you just click SAVE and in that box it will show where to. You may have to enter or select Desktop.
DRWEB seems to be ubavailable at the moment.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 caccigirl

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Posted 31 July 2010 - 04:25 PM

I click the link, and that usual little window pops up. open or save? I click save, and it shows my Safari downloads and how it is loading. I get no option to save it anywhere else. It's the same every time I download something :S

#12 boopme

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Posted 31 July 2010 - 04:30 PM

Can you restore the system to a date before the infection and then Rescan with MBAm and post the log?

Windows XP System Restore Guide
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 caccigirl

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Posted 31 July 2010 - 05:22 PM

I'm not sure what date i was infected. See, I had the same problems a month or two ago, and someone here helped me. I thought it was gone, until I went on the guest account and realized it was still redirecting. I have no idea what date i was infected. What are my other options? By the way, do you want me to do a MBAM scan anyways and send you the log, even though it didn't find anything earlier?

#14 boopme

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Posted 31 July 2010 - 06:07 PM

Looking over your posts I would think around April 25 2010 would be good.
http://www.bleepingcomputer.com/forums/ind...p;#entry1733174

Go to that date or after. Then run MBAM
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 caccigirl

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Posted 31 July 2010 - 08:05 PM

When you restore to a certain date, will it remove programs, documents or other installed things (music files from iTunes etc.) that were added after the date? If so, is there any possible way to get rid of this problem without restoring to another date? I have not had luck in the past worth restoring to a previous date, so is there any other way we could do it?




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