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start up repair is checking your system for problems


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#1 hothett

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Posted 16 July 2010 - 08:06 AM

Vista Home Basic
Acer Aspire 5516 Laptop

Will not boot OS.
After taking almost 5 minutes of black screen and then black screen and mouse pointer, I get a gray sceen and then "System Recovery Options"
After choosing English and US keyboard
"Select an operating system to repair and click next."
No OS shows up...
Options "load drivers" or "next"
Not sure where to try and load what drivers from.
Next just takes me to "System Recovery Options"
Startup Repair - ran for hours and never did anything
System Restore - "To perform an offline System Restore, you must specify which Windows installation you would like to restore."
Windows Complete PC Restore - have not tried this one.
Windows Memory Diagnostic Tool - "Restart now and check for problems" or "Check for problems next time I start my computer" Does not do anything.
Command prompt - "X:/windows/system32>CHEKDSK" lots of text followed by "Windows has checked the file system and found no problems."
Recovery Management powered by Acer - Have not clicked.


I have been trying to use option #2 from this thread
http://www.bleepingcomputer.com/forums/ind...t&p=1823237
but I don't seem to understand how to get it to boot from disk.

I am not sure but I think a big part of my not being able to move forward with a fix it because I do not have any OS listed here
Posted Image

Any help/ideas would be appreciated.
I am trying to keep OR recover my personal files at the very least.
I can provide pictures of the screens if need be.

Thanks in advance for your time.

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#2 hothett

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Posted 16 July 2010 - 09:14 AM

I have been able to retrieve all of my personal info from the hard drive so now it is just a matter of getting the OS to run properly/get the laptop running.

edit - I did this by removing the hard drive and using USB to transfer files to desk top computer.

Edited by hothett, 16 July 2010 - 09:16 AM.


#3 hothett

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Posted 16 July 2010 - 01:26 PM

Finally got startup repair to run. Here is some of what the log said.

Startup Repair

Root cause found:
System volume on disk is corrupt.

Repair action: File system repair (chkdsk)
Result: Completed Successfully. Error code = 0x0

all other tests came back Error code = 0x0

appears to still be malfunctioning. Any ideas?

#4 hothett

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Posted 16 July 2010 - 03:02 PM

bumping for some suggestions....

edit - am attempting Acer eRecovery Management.
Tried "restore operating system and retain user data"
and got back message - "no OS found" try complete restore.

I would like to get this back with my personal data if possible, but not necessary as I already retrieved it.

Edited by hothett, 16 July 2010 - 03:07 PM.


#5 Broni

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Posted 16 July 2010 - 03:13 PM

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/ind...ive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

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#6 hothett

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Posted 16 July 2010 - 03:32 PM

Broni, Thanks for joining me. I think I have gotten your help in the past.

I have a WD1600BEVT= western digital 160gb HD.

I am having trouble figuring out which and where to dl the file for the CD.
Could you confirm for me please?

starting from BC link you posted;
Data Lifeguard Diagnostic for DOS (Floppy)
This download makes a bootable floppy. OPTION 2: Creating a diagnostic disk from downloading the Data Lifeguard Diagnostic for DOS.
LINK

OPTION 1: Creating a diagnostic CD.

1. Download the Diag504fCD.zip or Diag504fCD.iso file from our DLG Diagnostics for DOS (CD) download.
LINK
Am I on the right track?
If so, once I make the disk it should work in laptop (problem computer) without special prompting?

#7 Broni

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Posted 16 July 2010 - 03:43 PM

Yeah, download Diag504fCD.iso and use ImgBurn (link in my previous reply) to burn the .iso to a CD. It'll make the CD bootable.
Boot from the CD and follow on-screen instructions.

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#8 hothett

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Posted 16 July 2010 - 04:17 PM

I think bootable CD should start all by itself?
The laptop does nothing when I put the cd in. I have tried putting in CD when on. Tried restarting with disk in.

#9 Broni

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Posted 16 July 2010 - 04:21 PM

Yeah, you have to put CD in and restart.
The CD should either boot automatically, or you should see a message:
"Press any key to boot from CD".

If it doesn't happen, boot to BIOS and make sure, the CD drive is listed first in "boot order".

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#10 hothett

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Posted 16 July 2010 - 04:29 PM

Just now changed BIOS settings, moving DVD/CD to the first position.

Now when I restart the computer I can hear the CD turning for a minute but then get same old error message offering to
Run startup repair (recomended)
start windows normally.

I will be trying a few more things (it all takes forever, as the computer takes almost 5 mintues each shut down) and will post back.

#11 Broni

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Posted 16 July 2010 - 04:33 PM

I suspect bad download, or bad burn.
I'd re-download and burn new CD.

If you have another computer available, see if the CD will boot there.

Edited by Broni, 16 July 2010 - 04:33 PM.

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#12 hothett

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Posted 16 July 2010 - 04:40 PM

Did not boot on desk top computer (the good one).
I will restart this computer (good desk top) and re dl and re burn. then I will try again.
I was able to go onto the CD on the good computer and click the exe. it opened a DOS window for a second and it quickly went away.

I will report back. Thanks again Broni!

#13 Broni

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Posted 16 July 2010 - 04:41 PM

Sure thing :huh:

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#14 hothett

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Posted 16 July 2010 - 06:09 PM

OK. I restarted my desktop computer. I downloaded the iso and the zip file 3x each and they are all the same size. I reburned one of the newly downloaded iso and it still will not boot in either computer. If I explore the disk should I not see an AUTORUN of some sort, cause I don't.

I have also tried to burn a recovery CD from HERE. I burned it twice also and it was not bootable in either computer.

Is there a way to do any of this with the hard drive from the Acer Laptop removed and hooked to my desktop via USB2.0?

I am really at a lose. Almost wondering if I am needing to do a clean OS install, but you were trying to have me test the drive which I have not yet been able to do.

Any thought on how to proceed from here? The thing(laptop) does pretty much nothing.

#15 hothett

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Posted 16 July 2010 - 06:19 PM

Trying from "System Recovery Options" I am trying "System Restore"
I got the following message;
"To preform an offline System Restore, you must specify which Windows installation you would like to restore.
For example is the installation located in "C:/Windows" should be restored, enter the following command:
rstrui.exe /OFFLINE:C:/Windows"

I have not been able to run anything from disk on the laptop.




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