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firefox or ie will not connect to internet


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7 replies to this topic

#1 RENEDDI

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Posted 16 July 2010 - 06:54 AM

hello friends, i am trying to fix this old laptop i basically did the old tune up, cleaned it with cc cleaner, defrag, ran antivirus, malwarebytes for spyware, got it working soso, but now it will not connect to the internet when i use firefox or internet explorer, but for some reason aol does work fine, i tried reinstalling them but still no go any tips will be appreciated thanks!

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#2 RENEDDI

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Posted 16 July 2010 - 02:46 PM

OK I THINK THE PROBLEM IS ALOT WORSE THAN I THOUGHT, DID SOME SYSTEM CHECK AND A WHOLE BUNCH OF THINGS CAME OUT WRONG, ITS RUNNING SLOW AS HELL, I THINK I REALLY DO NEED EXPERT ADVICE ON THIS
, THANKS!

#3 Broni

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Posted 16 July 2010 - 03:15 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#4 RENEDDI

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Posted 16 July 2010 - 03:49 PM

Thanks buddy, i really appreciate it, only thing i messed up on was that i was told to run combofix at another site, said my a/v might not have caught all infections but here is my dds file didnt know which one it was so i sent two lol

Mod Edit ~ Attachments Removed

Edited by Pandy, 19 July 2010 - 08:04 AM.


#5 Broni

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Posted 16 July 2010 - 04:00 PM

Please. re-read my previous reply.
This is wrong forum to post your logs.
You have to start new topic at malware forum.

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#6 RENEDDI

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Posted 16 July 2010 - 04:09 PM

sorry about that my friend will do so now thanks

#7 Broni

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Posted 16 July 2010 - 04:17 PM

No problem :huh:

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#8 Pandy

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Posted 19 July 2010 - 08:07 AM

Hello,

Now that you have posted a log here: ** http://www.bleepingcomputer.com/forums/ind...p;#entry1844651 ** you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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