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Problems with windows installer


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#1 ComputerMan23

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Posted 15 July 2010 - 10:51 PM

My original post is here.

hope you guys can be of help.

thanks!


http://www.bleepingcomputer.com/forums/t/332024/cant-stop-msiexecexe/

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#2 Blade

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Posted 15 July 2010 - 11:34 PM

Hello.

Let's see if we can nip this thing in the bud.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes log

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#3 ComputerMan23

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Posted 16 July 2010 - 05:08 PM

i already have this program on my computer... why do i have to rename it?

#4 ComputerMan23

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Posted 16 July 2010 - 05:37 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/16/2010 6:31:37 PM
mbam-log-2010-07-16 (18-31-37).txt

Scan type: Quick scan
Objects scanned: 157175
Time elapsed: 20 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\setup.exe (Trojan.Dropper) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\crntdll (Trojan.Witkinat) -> No action taken.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Michael\Local Settings\Application Data\av.exe" /START "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Michael\Application Data\setup.exe (Trojan.Dropper) -> No action taken.
C:\WINDOWS\system32\dfmcd21.dll (Malware.Packer.Gen) -> No action taken.

#5 Blade

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Posted 16 July 2010 - 10:31 PM

The renaming is a measure that will fool some malware that tries to stop MBAM from installing. If you already have the program on the computer then it is okay to skip this step.

The log that you posted was generated pre-removal. Could I see the log that MBAM gave you post removal? You can retrieve this log from MBAM via the user interface.

~Blade

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#6 ComputerMan23

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Posted 17 July 2010 - 12:52 AM

sigh after it was done i sent it all to quarrantine and deleted...heres the post log i think:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/16/2010 6:33:04 PM
mbam-log-2010-07-16 (18-33-04).txt

Scan type: Quick scan
Objects scanned: 157175
Time elapsed: 20 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\setup.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\crntdll (Trojan.Witkinat) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Michael\Local Settings\Application Data\av.exe" /START "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Michael\Application Data\setup.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dfmcd21.dll (Malware.Packer.Gen) -> Delete on reboot.

#7 Blade

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Posted 17 July 2010 - 07:48 AM

Hello.

Let's run another scanner to see if anything else comes up. Please note that the following scan may take some time to run.

Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.


***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, log in under the account that you normally use; do NOT log in under the account titled "Admin" or "Administrator" unless this account is the one used normally.

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
~Blade


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SUPERAntiSpyware Log

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#8 ComputerMan23

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Posted 22 July 2010 - 04:21 PM

ahhhh dont worry im still here, just working 50 hours this week has killed me. ill start those scans now

#9 ComputerMan23

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Posted 22 July 2010 - 04:41 PM

I just ran TFC....it removed over a 1gb of crap.... roxio media manager installer is still running as soon as i sign in...

#10 Blade

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Posted 26 July 2010 - 08:31 PM

Ah sorry about the delay, I accidentally overlooked your reply.

To resolve this issue download Autoruns, search for the related entry and then delete it.

A couple of helpful articles on how to use this program:If you need further clarification let me know.

~Blade

Edited by Blade Zephon, 26 July 2010 - 08:32 PM.

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#11 ComputerMan23

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Posted 27 July 2010 - 05:56 AM

its ok that you overlooked it, haha Ive been working a ton so getting on my laptop is hard sometimes.

thanks for the info...hope this works!

#12 ComputerMan23

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Posted 27 July 2010 - 06:22 AM

there is no entry with msiexec.exe that is always eating my CPU in task manager. i deleted similiar entries for roxio media manager but it still trys to run a installer when i sign into windows... its quite irritating.




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