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I know I'm infected, but I don't know how to kill it

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#1 AntiHero


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Posted 15 July 2010 - 07:20 PM

For the past two days, pretty much any time I run Malwarebytes, AVG, or Internet Explorer, a popup appears that has AVG's symbol with the name Resident Shield alert next to it. It continuously does this and it's absurdly annoying, as if you don't click it away, it opens another popup window that can't be ignored that lists "multiple threats". I've run Malwarebytes multiple times along with AVG and neither one can find a problem. Furthermore, on AVG's advice, I searched for a atapi file with process explorer and could not find it. I'd just like to know how I can get rid of this thing.



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#2 boopme


    To Insanity and Beyond

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Posted 15 July 2010 - 10:24 PM

Hello and welcome. It would better now to get a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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