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Can't touch/open/play Mp4s .. get DEP and closes folder


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#1 Scyance

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Posted 15 July 2010 - 04:55 AM

I recently got a flip phone.. and it saves videos in MP4 format.. I save it to my computer fine.. but I can't play it.. right when I click it.. I get a data execution protection message.. and it closes my folder.. I want to be able to add the file to a video software to make movies.... but can't seem to even touch the thing. HA. :thumbsup: I have managed to delete the files, by being REAL quick about it. If I can't use them, why keep them on my computer? But I would like to try again.. and wondering if there is something I should check or do? to remedy my problem.. thanks.. any help is appreciated. :flowers:

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#2 mjcjpk

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Posted 01 December 2010 - 12:42 PM

Me too. Did you ever find an answer? Any help would be greatly appreciated.

Thanks! MJ

#3 Broni

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Posted 02 December 2010 - 01:01 AM

Get VLC Player: http://www.videolan.org/vlc/

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#4 Andrew

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Posted 02 December 2010 - 02:45 PM

This is usually caused by Windows Explorer trying to render a preview of the movie and failing. Used to happen all the time with AVI files. Try this:

For Windows XP and earlier:
Click the Start menu, then Run.... In the Run box that appears, type: regsvr32 /u shmedia.dll and click "Ok". A window will pop up saying that the file has been unregistered successfully. (If you don't receive this window, or the window gives an error, then please post that in your reply.) Reboot your computer and see if the problem persists.

For Windows Vista and later:
Click on Vista Start button. In the Start Search box, type in cmd. Right click on the Command Prompt in the search result listing and select the Run as Administrator menu item. In the command prompt that opens (looks like an old DOS prompt) type this command: regsvr32 /u shmedia.dll A window will pop up saying that the file has been unregistered successfully. (If you don't receive this window, or the window gives an error, then please post that in your reply.) Reboot your computer and see if the problem persists.




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