Wave Volume mutes + ie pop ups

Hello,

I did a quick google search on this topic and it seems to be a fairly common issue. My wave volume will automatically drop to zero every 25 seconds or so, although I don't think the intervals are fixed. I keep GOM player- my primary player- open so I can quickly reset the wave volume. This will usually be accompanied by the computer 'deselecting' out of whatever window I had active. For instance, I frequently am having to click the text box here to continue typing because it keeps deselecting. I will also get random audio ads for miscellaneous products with no window or way to close it. I will also get pop ups from ie even though I don't use ie at all.

I will post the DDS now. I was not able to create an "ark.txt" file because every time I ran the GMER scan my computer would get a blue screen error a couple minutes into the scan (and yes I double checked that I had the correct boxes unchecked). I would appreciate any help you can give, this is driving me nuts! My technical knowledge of computers is lacking so please bear that in mind when responding. Thanks!



DDS (Ver_10-03-17.01) - NTFSx86
Run by Eli at 22:08:25.29 on Wed 07/14/2010
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.282 [GMT -4:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
svchost.exe 4
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
svchost.exe 4
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\GRETECH\GomPlayer\GOM.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Eli\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Cobian Backup 10\cbVSCService.exe
C:\Program Files\Cobian Backup 10\Cobian.exe
C:\Program Files\Cobian Backup 10\cbInterface.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\dllhost.exe
C:\Documents and Settings\Eli\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://wikipedia.com/wiki/main_page
uSearch Page = hxxp://ie.search.msn.com
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us
uSearch Bar = hxxp://search.bearshare.com/sidebar.html?src=ssb
mDefault_Page_URL = hxxp://www.savewealth.com
mStart Page = hxxp://www.dell.com
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = about:blank
BHO: Shareaza Web Download Hook: {0eedb912-c5fa-486f-8334-57288578c627} - c:\program files\gnutella turbo\plugins\RazaWebHook.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: : {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: PriceGongCtrl Class: {d2a2595c-4fe4-4315-aa9b-19dbd6271b71} - c:\program files\pricegong\1.5.0\PriceGongIE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {D3DEE18F-DB64-4BEB-9FF1-E1F0A5033E4A} - No File
uRun: [ModemOnHold] c:\program files\netwaiting\netWaiting.exe
uRun: [Vidalia] "c:\program files\vidalia bundle\vidalia\vidalia.exe"
uRun: [Google Update] "c:\documents and settings\eli\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallati...uot;ver=9.0.819
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\audibl~1.lnk - c:\program files\audible\bin\AudibleDownloadHelper.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
mPolicies-explorer: UserId = @EIE8>;
mPolicies-explorer: UserIdNo = 363 (0x16b)
IE: &Search - ?p=ZJfox000
IE: Download with &Shareaza - c:\program files\gnutella turbo\plugins\RazaWebHook.dll/3000
IE: {8A8A3162-B5FA-4c54-A862-4E62CBE8A255} - c:\program files\crazyvegasmpp\MPPoker.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {15B782AF-55D8-11D1-B477-006097098764} - hxxp://www.phgenit.com/plugin/awarewebplayer/download/smart/cab/awswaxf.cab
DPF: {4C833081-D026-4FF8-968F-7EAB660D2FBA} - hxxp://www.sc2.org/misc/tvants.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1246963358656
DPF: {92D0D610-A6FA-48D8-94CB-BD47FDF68655} - hxxp://app.ipop.co.kr/ipop/ipopx.cab
DPF: {BE81B237-0EE9-40F6-BABB-0CE2C1DA7832} - hxxp://activexdown.paran.com/paranactivex/data/ImPlayer.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {F7530E43-3359-42D0-B8DC-843A45028584} - hxxp://manager.ongamenet.com/common/control/hitelontop.cab
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\eli\applic~1\mozilla\firefox\profiles\y0zz65cf.default\
FF - prefs.js: browser.startup.homepage - hxxp://en.wikipedia.org/wiki/Main_Page
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\eli\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\documents and settings\eli\application data\powerchallenge\nppowerloader.dll
FF - plugin: c:\documents and settings\eli\local settings\application data\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-7-13 64288]
R2 cbVSCService;Cobian Backup 10 Volume Shadow Copy service;c:\program files\cobian backup 10\cbVSCService.exe [2010-7-14 67584]
R4 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys --> c:\windows\system32\drivers\avgtdix.sys [?]
S1 oreans32;oreans32;c:\windows\system32\drivers\oreans32.sys [2006-12-23 0]
S2 hpdj00;hpdj00;c:\docume~1\eli\locals~1\temp\hpdj00.exe -servicerunning=true -uninstall=hp psc 1500 series -product=aio --> c:\docume~1\eli\locals~1\temp\hpdj00.exe -servicerunning=true -uninstall=HP PSC 1500 series -product=aio [?]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-7-6 1352832]

=============== Created Last 30 ================

2010-07-15 01:52:23 0 d-----w- c:\program files\Cobian Backup 10
2010-07-14 20:50:12 0 d-----w- c:\docume~1\eli\applic~1\Malwarebytes
2010-07-14 20:49:59 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-07-14 20:49:58 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-07-14 20:49:57 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-07-14 20:49:56 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-07-14 03:21:48 744448 ------w- c:\windows\system32\dllcache\helpsvc.exe
2010-07-13 17:47:42 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-07-13 17:47:36 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-07-13 17:36:29 0 dc-h--w- c:\docume~1\alluse~1\applic~1\{65893B95-F47B-4483-B883-86BA181E9B54}
2010-07-05 07:30:52 0 d-----w- c:\docume~1\eli\applic~1\Football Superstars
2010-07-05 07:13:05 0 dc----w- C:\FSDownloader

==================== Find3M ====================

2010-06-02 05:04:00 5590 --sha-w- c:\windows\system32\KGyGaAvL.sys
2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\win32k.sys
2010-05-02 05:22:50 1851264 ------w- c:\windows\system32\dllcache\win32k.sys
2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\atmfd.dll
2010-04-20 05:30:08 285696 ------w- c:\windows\system32\dllcache\atmfd.dll
2010-04-16 16:09:09 667136 ----a-w- c:\windows\system32\wininet.dll
2010-04-16 16:09:09 667136 ----a-w- c:\windows\system32\dllcache\wininet.dll
2010-04-16 16:09:08 627712 ----a-w- c:\windows\system32\dllcache\urlmon.dll
2010-04-16 16:09:07 3073024 ----a-w- c:\windows\system32\dllcache\mshtml.dll
2010-04-16 16:09:07 1509888 ------w- c:\windows\system32\dllcache\shdocvw.dll
2010-04-16 16:09:05 81920 ----a-w- c:\windows\system32\ieencode.dll
2010-04-16 16:09:05 81920 ----a-w- c:\windows\system32\dllcache\ieencode.dll
2010-04-16 16:09:05 251904 ------w- c:\windows\system32\dllcache\iepeers.dll
2010-04-16 16:09:05 1025024 ------w- c:\windows\system32\dllcache\browseui.dll
2009-04-06 20:05:37 923306 ----a-w- c:\program files\CoolPDFReaderSetup.exe
2006-08-29 02:52:12 88 --sh--r- c:\windows\system32\204EF371FA.sys

============= FINISH: 22:09:03.06 ===============

Edited by Blade Zephon, 14 July 2010 - 10:58 PM.
Move to Logs forum. ~BZ

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

1. Do not run any other tool untill instructed to do so!
2. Please Do not Attach logs or put in code boxes.
3. Tell me about any problems that have occurred during the fix.
4. Tell me of any other symptoms you may be having as these can help also.
5. Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
• The application window will appear
• Click the Disable button to disable your CD Emulation drivers
• Click Yes to continue
• A 'Finished!' message will appear
• Click OK
• DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

Please download DDS by sUBs from one of the links below and save it to your desktop:


Download DDS and save it to your desktop

Link1
Link2
Link3

Please disable any anti-malware program that will block scripts from running before running DDS.

• Double-Click on dds.scr and a command window will appear. This is normal.
• Shortly after two logs will appear:
  • DDS.txt
  • Attach.txt
• A window will open instructing you save & post the logs
• Save the logs to a convenient place such as your desktop
• Copy the contents of both logs & post in your next reply

Scan With RKUnHooker

• Please Download Rootkit Unhooker Save it to your desktop.
• Now double-click on RKUnhookerLE.exe to run it.
• Click the Report tab, then click Scan.
• Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
• Wait till the scanner has finished and then click File, Save Report.
• Save the report somewhere where you can find it. Click Close.

Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

MBRCheck

Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some data on it
• a report called MBRcheck will be on your desktop
• open this report
• Right click on the screen and select > Select All
• Press Control+C
• now please copy that report to this thread

information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3. report from MBRchecker
4.let me know of any problems you may have had

Gringo

Hello

three day bump

It has been Three days since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.

With Regards,
Gringo