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Windows Vista Home Premium Performance Issues


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6 replies to this topic

#1 gdenny

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Posted 14 July 2010 - 08:38 PM

I am experience major performance issues on my son's Toshiba Satellite laptop running Windows Vista Home Premium, SP1. The computer, in general, is very sluggish when attempting to launch applications and has significant slow downs when attempting to navigate web sites via Internet Explorer. The web browser even has problems when attempting to do simple items such as pulling the vertical scroll bar from top to bottom. Are there tools or logs that someone could assist me with to decipher the issues?

Here is what has been done thus far:

1. Malware scans with mbam
2. Virus scans using Avira
3. Windows updates applied
4. IE updated to IE 8

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#2 Broni

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Posted 14 July 2010 - 08:54 PM

3. Windows updates applied

and:

Vista Home Premium, SP1

Where is SP2?

Did you try another browser to see, if it has same issues?

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#3 gdenny

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Posted 14 July 2010 - 09:42 PM

Thank you for the quick reply. I am installing SP2 at this time. I have also tried Chrome with similar performance issues. It seems to be an over OS issue as all applications are sluggish. I have also noticed that it appears the HDD is being accessed more I would expect, even when I would consider the system idle.

#4 Broni

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Posted 14 July 2010 - 09:45 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#5 gdenny

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Posted 14 July 2010 - 09:59 PM

Thanks again, Broni. I will do that as soon as you tell me how to create a DDS log. :-)

#6 Broni

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Posted 14 July 2010 - 10:01 PM

Click on "about getting started" link in my previous reply and you'll find all info there.

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#7 Orange Blossom

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Posted 15 July 2010 - 10:27 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/331872/windows-vista-home-premium-performance-issues/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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