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Unable to create a log after using HijackThis


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#1 ChibCU

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Posted 14 July 2010 - 03:50 PM

I keep getting an error when I run HijackThis which says "For some reason your system denied write access to the host files". It goes on to say two ways in which this can be fixed but neither work for me. I tried typing in the given command into the "run" program but there was nothing there to delete. And there is no option to run as administrator when starting the program because this is the only account on my computer.

Edited by Blade Zephon, 14 July 2010 - 05:19 PM.
Moved from Vista to AntiVirus, Firewall and Privacy Products and Protection Methods. ~BZ


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#2 quietman7

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Posted 15 July 2010 - 07:19 AM

The HOSTS file is a text file that maps an IP address to a name. It has no extension and can be viewed using notepad by going to Start > Run and typing: notepad %windir%\system32\drivers\etc\hosts

Since the Hosts file is often used and altered by malware, some security programs (like Spybot S&D) will lock the file's read-only attributes as protection so it cannot be changed without your knowledge unless that feature is disabled.

The "system denied writes access" is normal when using HijackThis and other tools on Vista/Windows 7 due to the restrictions imposed by the Users Access Control (UAC). The HOSTS file is being protected. There is no need to worry about it and you can ignore the message when there is no evidence of malware infection. Although malware can be responsible for altering the HOSTS file, it does not do so without infecting other areas of your system so if you have evidence of malware infection, then you need to investigate further.

What specific issue(s) are you having that require a request for assistance with malware removal? Please describe any problem(s) in detail as they could provide a clue as to whether your issues are malware related or not.
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#3 ChibCU

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Posted 15 July 2010 - 08:33 AM

(Post made on the games forum of this site)
I have been playing a free game, League of Legends, and have constantly experienced extremely low FPS (average of around 9...). I am playing on an Inspiron 1526 with Vista. I was able to play World of Warcraft on it just fine about a year ago and I would think that League of Legends would be less intensive. I run Malwarebytes anti-malware and Spybot: search and destroy. I've defragged and run CCleaner as well. I don't have any background browsers or applications running when I play, but the FPS remains low. I can run a HiJackThis if needed, but I have problems getting the log to be created and posted a different post asking for help about that. So if anyone knows if it's an inadequate laptop or a result of malware please let me know!

League of Legends requires:
2 GHz processor
1 GB RAM
750 MB available hard disk space
Shader version 2.0 capable video card
DirectX 9.0 capable video card

Computer Specifications:
AMD Turion 64 X2 Mobile Technology TL-60 2.00 GHz
3.00 GB Memory (RAM)
32-bit operating system
ATI Radeon X1270 (Driver version is 8.413.3.2000)
1471 MB Total available graphics memory

And the settings are all on the lowest possible. I did a little research and I'm almost positive that the ATI Radeon X1200 series is shader version 2.0 capable and has Direct X 9+

#4 quietman7

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Posted 15 July 2010 - 09:07 AM

HijackThis logs are not permitted in this forum. However, HijackThis only scans certain areas of a computer's system/registry to help diagnose the presence of undetected malware in known hiding places. Therefore, it is limited in its ability to detect infection and generate a report outside these known hiding places and its log may not always reveal all the malware on a computer. As such, HijackThis has been replaced by other preferred tools like DDS, OTL and RSIT which provide comprehensive logs with specific details about more areas of a computer's system and registry keys.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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