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PLease, Please can someone help me....????

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#1 dj44


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Posted 14 July 2010 - 12:29 PM

Hi can anyone please help me, I have a Sony Vaio that runs on windows XP with AVG as my protection which im pretty sure is the latest version and up to date. The problem started a few weeks back when i was searching for some vehicle parts and i hit a link that shot off somewhere it shouldnt have and I ended up at a German site with a yes no pop up pane. I could not read what was written above the yes/no as it was in German so i just kept on clicking the red cross close icon. Everytime i did so another pane would open but the text would be different (which i still couldnt understand) until the last one which simply read hahahaha!! I ended up closing explorer using ctrl-alt-delete and ending task. As soon as i did this what looked like an AVG warning came up telling me i had been infected by malware (1st time i had heard of it) and asked me if i wanted it removed so i clicked yes. Anyway this did not apear to work so i ran a full scan, deleted all internet history and cookies etc but the AVG seemed to be infected and doing strange things by creating new rules and telling me about all sorts of infections. Then i lost all internet access but could still send a recieve emails from Outlook. I used another computer to do some malare reserch and found that by resetting my internet settings it got me back on line. I have since downloaded Malwarebytes Anti-Malware, Spyware Doctor and Spybot Search and Destroy. All seem to be up to date and i have run them all incliuding full AVG scans in both safe mode as well as normal. Everyone of them picked certain things up at 1st which i removed but now they cannot find anything in either mode but all of a sudden i have lost all internet connection including Outlook through both wireless and cable and my blue tooth mouse has also stopped working!! I am gettting lots of cookie threat warnings from AVG now which it will not let me remove and it is now telling me that my anti virus, anti spyware and link scanner are outdated. I have also reset all my internet passwords and log on code as advised but still no joy.

I know this is long winded but i thought it best to give the full turn of avents leading to where i am at now.

Can anyone please help me and give me some direction other than putting the laptop in the bin.

Many thanks and kind regards,


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#2 boopme


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Posted 14 July 2010 - 03:24 PM

Hello and welcome. You did judt fine with your post except you did not say what Operating System you are using.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 dj44

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Posted 15 July 2010 - 05:27 AM

Thank you so much for your reply but as mentioned I no internet access so I have no way of downloading these programs in safe mode. Can you please advise another option?

Kind regards,


#4 boopme


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Posted 15 July 2010 - 09:42 AM

If safe mode with networking failed then you will need access to another computer that has a connection.
From there save the tools to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD so it will install on the hard drive.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

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