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AV Security Suite removal


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#1 Thunderbolt303

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Posted 14 July 2010 - 10:55 AM

This threat has been detected on our laptop. We are using an Acer TravelMate 4060, and running Windows XP Home.

This threat appeared on our computer 2 days ago.

We have attached the logs as requested to this post.

The AV Security Suite popped up on our computer while we were accessing WikiPedia. The standard AV Security Suite screen presented, and started to perform "scan". We aborted the scan and immediately shut down the computer, as neither of us remembered installing the program. Upon further research (on a clean computer) we discovered this to this to be scareware/hoax.

Both my wife and I believe that AVG Free was loaded onto the computer. Not sure whether the threat has hidden AVG, removed it, or if something else has happened to it.

In safe mode, we have tried to download Spyware Doctor, but could not run without update, and we were unable to access update. In safe mode, we have tried to download Avira, but download failed and claimed a Microsoft update at the same time caused this conflict (this happened twice identically). In safe mode, we have tried to download Windows Defender, but could not reach site. In safe mode, we have tried to download Avast via C-net, but wouldn't run as application configured incorrectly. In safe mode, we tried to use Rkill via CD-Rom (downloaded via clean computer), but unable to access CD. In safe mode, we downloaded Rkill from online and ran program. In safe mode, we tried to download Malwarebytes-anti-malware from bleepingcomputer.com unsuccessfully.

We tried the above programs based on research from the internet.

We would greatly appreciate any suggestions you could provide.

Cheers,

Thunderbolt303.


DDS (Ver_10-03-17.01) - FAT32x86 NETWORK
Run by Administrator at 23:25:00.07 on Wed 14/07/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.373 [GMT 9.5:30]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.exe
svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://global.acer.com
mWinlogon: Shell=Explorer.exe rundll32.exe augy.vko fxhfnku
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [LaunchApp] Alaunch
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [High Definition Audio Property Page Shortcut] HDAShCut.exe
mRun: [AzMixerSel] c:\program files\realtek\installshield\AzMixerSel.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [EPM-DM] c:\acer\epm\epm-dm.exe
mRun: [ePowerManagement] c:\acer\epm\ePM.exe boot
mRun: [LManager] c:\progra~1\launch~1\QtZgAcer.EXE
mRun: [eRecoveryService] c:\program files\acer\erecovery\Monitor.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [lkaqtgpu] c:\documents and settings\thunderbolt\local settings\application data\ugcltgvpf\mngajkltssd.exe
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 93.188.162.230,93.188.166.210
TCP: {25F3C6EF-9032-4B43-8BBB-31091ECDE4DD} = 93.188.162.230,93.188.166.210
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-7-12 217032]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-7-13 165456]
S2 AotoLogon;System Performance Monitor;c:\windows\svchost.exe [2008-5-16 49152]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-7-13 17744]
S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-7-13 40384]
S2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\spyware doctor\bdt\BDTUpdateService.exe [2010-7-12 112592]
S2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2010-7-12 366840]
S2 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2010-7-12 1142224]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-7-13 40384]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-7-13 40384]

=============== Created Last 30 ================

2010-07-14 13:40:31 0 ----a-w- c:\documents and settings\administrator\defogger_reenable
2010-07-13 13:05:54 38848 ----a-w- c:\windows\avastSS.scr
2010-07-13 13:05:49 0 d-----w- c:\docume~1\alluse~1\applic~1\Alwil Software
2010-07-12 13:53:17 0 d-----w- c:\program files\Spyware Doctor
2010-07-12 13:53:17 0 d-----w- c:\program files\common files\PC Tools
2010-07-12 13:53:17 0 d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-07-12 13:53:17 0 d-----w- c:\docume~1\admini~1\applic~1\PC Tools
2010-07-10 13:44:22 206336 ----a-w- c:\windows\Yvyroa.exe
2010-07-10 05:58:39 20480 ----a-w- c:\windows\system32\augy.vko

==================== Find3M ====================

2010-05-04 12:39:28 70656 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2010-05-04 12:39:28 13824 ------w- c:\windows\system32\dllcache\ieudinit.exe
2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\win32k.sys
2010-05-02 05:22:50 1851264 ------w- c:\windows\system32\dllcache\win32k.sys
2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\atmfd.dll
2010-04-20 05:30:08 285696 ------w- c:\windows\system32\dllcache\atmfd.dll
2010-04-16 11:43:26 634656 ------w- c:\windows\system32\dllcache\iexplore.exe
2010-04-16 11:43:24 161792 ------w- c:\windows\system32\dllcache\ieakui.dll
2006-11-22 23:04:12 49152 --sh--w- c:\windows\svchost.exe
2006-11-22 23:47:32 49152 --sh--w- c:\windows\flashrun.exe
2006-11-23 00:44:36 49152 --sh--w- c:\windows\taskmgrs.exe

============= FINISH: 23:25:28.71 ===============

Attached Files



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#2 m0le

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Posted 14 July 2010 - 04:43 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

There's visible trojan activity in the logs. Please run Combofix and let's try and clear the majority of this

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#3 Thunderbolt303

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Posted 15 July 2010 - 01:27 AM

Hi m0le,

Attached is the ComboFix.txt file as requested.

Questions:
1. should we still be doing all of this in safe mode?
2. once ComboFix had finished, the lod-notepad appeared. Should we close this or leave it open?
3. once ComboFix had finished, a 'Handle License Agreement' screen was also left on the screen. What should we do with this?
4. Avast also came up showing that the computer virus software could be out of date. We left this alone. Should we do anything with this?

We're not game to touch anything lest we muck up what you're doing.

Cheers,

Thunderbolt303.

Attached Files



#4 m0le

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Posted 15 July 2010 - 07:07 PM

QUOTE
1. should we still be doing all of this in safe mode?
2. once ComboFix had finished, the lod-notepad appeared. Should we close this or leave it open?
3. once ComboFix had finished, a 'Handle License Agreement' screen was also left on the screen. What should we do with this?
4. Avast also came up showing that the computer virus software could be out of date. We left this alone. Should we do anything with this?


1. No, unless requested to you do this all in normal mode
2. Close it
3. Close it
4. No.


We need to rerun Combofix as follows:

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the box below into it:

QUOTE


Save this as CFScript.txt, in the same location as Comfix.exe (called ComboFix.exe in the below graphic)




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
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#5 Thunderbolt303

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Posted 16 July 2010 - 09:12 AM

Hi mOle,

When logging in to run combofix a popup window appeared claiming to be downloading components for office 2000, which is a package we use. This window appeared about 4 times in a row and we pressed cancel each time. This happened again later which we again cancelled.

While attempting to run, combofix advised that Avast was still running despite previously attempting to disable it. The only way we could disable it was by removing the program, which we have done.

Combofix gave the option to download a newer version. Not knowing whether this was legitimate, we chose to decline.

Combofix appears to have run succesfully, however the following screens are now showing on our computer:

Screen 1:
C:\ ComboFix - Find3M
Almost done . . This window will close in a short while
Please wait a few seconds for the report log to pop up
ComboFix's log shall be located at C:\COMBOFIX.TXT

Screen 2:
Submit Files for further analysis
ComboFix needs to submit malware files for further analysis.
Please ensure that you're connected to the internet before clicking OK
OK

We have not touched this and await your further instruction.

Cheers

Thunderbolt303

#6 m0le

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Posted 16 July 2010 - 06:44 PM

The 2nd screen should be allowed. I am sending one of these files for analysis by the Combofix author and it requires internet access to do this.

The Combofix update is legitimate but it's okay that you have declined it.

You can close the first screen. thumbup2.gif

Please post then post the log that is produced.


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#7 Thunderbolt303

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Posted 16 July 2010 - 08:27 PM

Hi m0le,

We have allowed the second screen. Please find attached the Notepad report.

Many thanks.

Cheers

Thunderbolt303.

Attached Files



#8 m0le

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Posted 17 July 2010 - 03:39 AM

Please run ATF

Please download ATF Cleaner by Atribune.
    Double-click ATF-Cleaner.exe to run the program.
    Under Main "Select Files to Delete" choose: Select All.
    Click the Empty Selected button.
If you use Firefox browser
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

If you are using Firefox and this has caused page loading problems then please clear your private data. To do this go
to the Tools menu, select Clear Private Data, and then check Cache. Click Clear Private Data Now.

This could also be Clear Recent History or similar


Then close Firefox and then reopen it.


Then follow the guide below


I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Leave the top box checked and then check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
NOTE: If no malware is found then no log will be produced. Let me know if this is the case.

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#9 Thunderbolt303

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Posted 17 July 2010 - 09:00 AM

Hi m0le,

Please find attached ESETScan file.

Cheers,

Thunderbolt303.

Attached Files



#10 m0le

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Posted 17 July 2010 - 04:31 PM

One more scan should complete this thumbup2.gif

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#11 Thunderbolt303

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Posted 17 July 2010 - 10:53 PM

Hi m0le,

Please find following the SUPERAntiSpyware Scan Log.

Cheers,

Thunderbolt303.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/18/2010 at 01:00 PM

Application Version : 4.40.1002

Core Rules Database Version : 5223
Trace Rules Database Version: 3035

Scan type : Complete Scan
Total Scan Time : 00:41:25

Memory items scanned : 412
Memory threats detected : 0
Registry items scanned : 5649
Registry threats detected : 0
File items scanned : 64148
File threats detected : 31

Adware.Tracking Cookie
C:\Documents and Settings\Acer User\Cookies\acer_user@ehg-eset.hitbox[2].txt
C:\Documents and Settings\Acer User\Cookies\acer_user@hitbox[2].txt
C:\Documents and Settings\Acer User\Cookies\acer_user@collective-media[1].txt
C:\Documents and Settings\Acer User\Cookies\acer_user@doubleclick[2].txt
C:\Documents and Settings\Acer User\Cookies\acer_user@ads.gmodules[1].txt
acvs.mediaonenetwork.net [ C:\Documents and Settings\Kerryn\Application Data\Macromedia\Flash Player\#SharedObjects\7P5BC7G3 ]
core.insightexpressai.com [ C:\Documents and Settings\Kerryn\Application Data\Macromedia\Flash Player\#SharedObjects\7P5BC7G3 ]
static.2mdn.net [ C:\Documents and Settings\Kerryn\Application Data\Macromedia\Flash Player\#SharedObjects\7P5BC7G3 ]
ia.media-imdb.com [ C:\Documents and Settings\Kerryn\Application Data\Macromedia\Flash Player\#SharedObjects\7P5BC7G3 ]
media.cnbc.com [ C:\Documents and Settings\Kerryn\Application Data\Macromedia\Flash Player\#SharedObjects\7P5BC7G3 ]
media.mtvnservices.com [ C:\Documents and Settings\Kerryn\Application Data\Macromedia\Flash Player\#SharedObjects\7P5BC7G3 ]
msnbcmedia.msn.com [ C:\Documents and Settings\Kerryn\Application Data\Macromedia\Flash Player\#SharedObjects\7P5BC7G3 ]
rmd.atdmt.com [ C:\Documents and Settings\Kerryn\Application Data\Macromedia\Flash Player\#SharedObjects\7P5BC7G3 ]
s0.2mdn.net [ C:\Documents and Settings\Kerryn\Application Data\Macromedia\Flash Player\#SharedObjects\7P5BC7G3 ]
multimedia.msn.com [ C:\Documents and Settings\Kerryn\Application Data\Macromedia\Flash Player\#SharedObjects\7P5BC7G3 ]
rmd.atdmt.com [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
msntest.serving-sys.com [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
acvs.mediaonenetwork.net [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
serving-sys.com [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
objects.tremormedia.com [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
msnbcmedia.msn.com [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
media1.break.com [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
wdpromedia.com [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
secure-us.imrworldwide.com [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
media.scanscout.com [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
ia.media-imdb.com [ C:\Documents and Settings\AA\Application Data\Macromedia\Flash Player\#SharedObjects\NJSUMTRG ]
rmd.atdmt.com [ C:\Documents and Settings\Thunderbolt\Application Data\Macromedia\Flash Player\#SharedObjects\6RG5WRV4 ]
media.mtvnservices.com [ C:\Documents and Settings\Thunderbolt\Application Data\Macromedia\Flash Player\#SharedObjects\6RG5WRV4 ]
s0.2mdn.net [ C:\Documents and Settings\Thunderbolt\Application Data\Macromedia\Flash Player\#SharedObjects\6RG5WRV4 ]
stat.easydate.biz [ C:\Documents and Settings\Thunderbolt\Application Data\Macromedia\Flash Player\#SharedObjects\6RG5WRV4 ]
media.heavy.com [ C:\Documents and Settings\Thunderbolt\Application Data\Macromedia\Flash Player\#SharedObjects\6RG5WRV4 ]


#12 m0le

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Posted 18 July 2010 - 04:59 AM

That'll do nicely smile.gif

How is the PC running?
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#13 Thunderbolt303

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Posted 18 July 2010 - 08:18 AM

Hi m0le,

On the surface things seem to be working properly, however I'll put it through it's paces over the next couple of days.

Questions:
1. Is there anything we need to remove from the computer regarding the scans?
2. Is it safe to install Avast?

Many thanks again for your guidance. thumbup.gif

Cheers,

Thunderbolt303.

#14 m0le

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Posted 18 July 2010 - 03:15 PM

The two questions you've asked are pretty much covered in the final instructions. smile.gif

You're clean. Good stuff! thumbup2.gif

Let's do some clearing up

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
    (For Vista/Windows 7 please click Start -> All Programs -> Accessories -> Run)
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between "Combofix" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then receive a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything associated with it.


OTL Clean-Up
  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.
If you still have any other tools or logs left on your computer you can go ahead and delete these now.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Use and update your AntiVirus Software

You must have a good antivirus. There are plenty to choose from but I personally recommend the free options of Avast and Avira Antivir. If you want to purchase a security program then I recommend any of the following: AVG, Norton, McAfee, Kaspersky and ESET Nod32.

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it Thunderbolt303, happy surfing!

Cheers.

m0le
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#15 Thunderbolt303

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Posted 19 July 2010 - 06:37 AM

Hi m0le,

We can't find any reference to OTL.exe in the forum post. Can you point us in the right direction?

Also, the computer keeps attempting to load "Office 2000 professional" and asking for disk to do this. Could this be a setting problem?

Cheers,

Thunderbolt303.




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