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Constant Blue Screen of Death


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11 replies to this topic

#1 fire_poi

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Posted 13 July 2010 - 07:51 PM

I have just recently reinstalled windows xp pro on my Dell Latitude d600 due to the fact that windows would not launch due to a number of error messages. Windows will now start but after a few moments I will always get the blue screen of death with the following

stop: 0x000000F4 (0x00000003, 0x86F8020, 0x865F8194, 0x805FA7A8)

I can boot the computer in safe mode.

I have run chkdsk from dos

any ideas?

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#2 computerxpds

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Posted 13 July 2010 - 07:57 PM

Boot into safe mode With networking and download the file and do the following below:

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply. :thumbsup:

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#3 fire_poi

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Posted 13 July 2010 - 09:02 PM

when I run bluescreenview it lists no crashes. It is set to look in C:\Windows\Minidump - should this be somewhere else? Do I need to do anything to initiate the scan?

#4 cryptodan

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Posted 13 July 2010 - 10:05 PM

What is checked in this window:

Posted Image

Right click on My Computer go to Properties then to the Advanced Tab look for system start up and recovery.

#5 fire_poi

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Posted 13 July 2010 - 10:28 PM

everything seems to look the same as in your graphic

#6 cryptodan

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Posted 13 July 2010 - 10:28 PM

So automatically restart checked or unchecked?

#7 fire_poi

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Posted 13 July 2010 - 10:35 PM

unchecked

crashed again just after checking that got this on the bsod

stop 0x0000007A (0xE1811CB8, 0xE1811CB8, 0xC0000185, 0xBF978C15, 0x14602860)

win32.sys - address BF978C15 base at BF800000 date stamp 41107f7a

#8 cryptodan

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Posted 13 July 2010 - 10:39 PM

Have you ran any malware scanners?

#9 fire_poi

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Posted 13 July 2010 - 11:45 PM

have been trying - but cannot complete any without the computer going to bsod - safe mode or regular mode.

would doing a format and a new install help?

#10 cryptodan

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Posted 13 July 2010 - 11:46 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#11 fire_poi

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Posted 14 July 2010 - 12:41 AM

link to new topic as advised

http://www.bleepingcomputer.com/forums/t/331542/possible-malware/

#12 Blade

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Posted 14 July 2010 - 02:38 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/331542/possible-malware/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
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