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Analizing "Hijack This" scan results


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3 replies to this topic

#1 jennbear

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Posted 13 July 2010 - 06:51 PM

Hi. My ISP (Rogers) informed me I have a virus, and their "Protection" software virus scan found nothing, but they're still threatening to cut me off if I don't remove the virus they say I have. I need help analizing the log file I have, from having run a "Hijack This" scan. Can someone help me please?
I am new here (and have never used a forum before) and don't know how to attach the log file, but it was recommended by Trend Micro "Hijack This" that I use a forum like this, to get help analizing the results...

thnx,
Jenn

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#2 hamluis

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Posted 13 July 2010 - 07:08 PM

Hi :thumbsup:.

First of all...the XP forum is not the place to post any malware logs. The appropriate BC forum for such is BC Virus, Trojan, Spyware, and Malware Removal Logs - http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/ .

Before posting your log there, please read and follow the instructions/suggestions at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ .

You don't have to attach the log...simply copy and paste the content into your post at the above forum.

Good luck :flowers:.

Louis

#3 jennbear

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Posted 13 July 2010 - 07:11 PM

Hey thanks!!

#4 Orange Blossom

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Posted 13 July 2010 - 08:29 PM

Hello,

We rarely use HiJack This anymore. I see, however, that that is the log you posted. Please be aware, that you will likely have to download and run a number of tools in order to properly diagnose and disinfect the machine. You will receive specific instructions on that in your topic.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/331472/infected-with-an-irc-botvirus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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