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Suspected Malware


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#1 megsstar

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Posted 12 July 2010 - 11:39 PM

I believe that I have the same issue as http://www.bleepingcomputer.com/forums/t/328595/invisible-ads-and-wave-volume-resetting-to-zero/
As suggested by another post, I have updated Java.
I have also run scans using my Norton 360, Malwarebyte's Anti-Malware and downloaded and used CCleaner.

Pretty much the problem is:
On my master volume, the wave randomly resets and slides to 0. Also, invisible ads have been playing in the background. Currently, pop-ups have also started to appear.

NOTE:
While running GMER as suggested from the preparation guide, my computer froze and I was unable to complete it. I have attempted numerous times without success. Is there a way to run in safe mode?





Thank you.

Edited by megsstar, 12 July 2010 - 11:39 PM.


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#2 boopme

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Posted 12 July 2010 - 11:43 PM

Ok, skip the GMER section and include this log in that new topic.

This looks like a new piece of malware called Bootkit Whistler. This is a piece of malware that alters the Master Boot Record of your Harddisk. Once it's done that it can facilitate all kinds of malware.

To confirm this, do the following:

In case you don't have an archive extracter installed already:
Please download 7zip and install the program on your computer (we need this program in order to be able to unzip the tool that can delete Bootkit Whistler).

When 7zip is succesfully installed, please download bootkit_remover.rar and save the file to your desktop.

Right click on the file and select "extract/unzip here".

This will create two readme files and remover.exe on your desktop.
Double click on remover.exe; a command window will open. Please copy/paste the text under "MBR Status" and post that in your next reply.
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#3 megsstar

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Posted 12 July 2010 - 11:53 PM

Bootkit Remover version 1.0.0.1
© 2009 eSage Lab
www.esagelab.com

\\.\C: -> \\.\PhysicalDrive0
MD5: b19ee33a0168d5f0bb9afbe12e2bc035
\\.\E: -> \\.\PhysicalDrive1
MD5: 6def5ffcbcdbdb4082f1015625e597bd

Size Device Name MBR Status
--------------------------------------------
149 GB \\.\PhysicalDrive0 Unknown boot code
465 GB \\.\PhysicalDrive1 OK (DOS/Win32 Boot code found)

Unknown boot code has been found on some of your physical disks.
To inspect the boot code manually, dump the master boot sector:
remover.exe dump <device_name> [output_file]
To disinfect the master boot sector, use the following command:
remover.exe fix <device_name>


NOTE: The 465 GB thing is my external harddrive

#4 boopme

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Posted 13 July 2010 - 10:30 AM

Ok we have a rootkit and need to post that log and a DDS log in a new topic.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and Include the Bootkit log you posted earlier.

Let me know if that went well.
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#5 megsstar

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Posted 13 July 2010 - 08:00 PM

Ok, I've posted another topic in that section.
Thank you for your help!

#6 Orange Blossom

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Posted 13 July 2010 - 08:21 PM

Hello,

I have merged your newest topic in the log forum with your previous one on the same issue. You can find it here: http://www.bleepingcomputer.com/forums/t/330943/wave-volume-randomly-turns-itself-down-invisible-ads-play-commercials-pop-up/ Multiple topics on the same issue creates confusion for all concerned, and can create delays in assistance as well.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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