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Unknown Malware


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#1 raceace

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Posted 12 July 2010 - 10:33 PM

My laptop just became infected with some unknown malware. I am logging in from my desktop seeking a solution.

I am running Windows Vista Home Edition. I use Google Chrome as a browser.

The first indication of a problem came up in the system tray where an icon came up that looks like the Norton Antivirus shield. (I don't have Norton on this laptop). A pop up window came up stemming from this icon that says
"Windows Security Alert. Windows reports that computer is infected. Antivirus software helps to protect your computer against viruses and other security threats. Click here for the scan your computer. Your system might be at risk now."


The few grammatical errors were a clue. Then a window popped up with the name "Antivir Solution Pro" and looked like it was performing a scan. When trying to close, it asks "Are you sure ? Your PC will not be protected against spyware." 2 choices below, "Yes, continue unprotected" and "No, purchase full version"

When closing the pop up window that looks like the program another window pops up with "Antivirus software alert" again with the fake looking shield logo.

I attempted to surf over to Trend Micro's Housecall to beging a scan. I am unable to surf to any website that may be of any assistance, cannot go to google and security windows pop up saying that chrome is infected. There is another window that popped up in the lower right corner with the little fake shield logo that says:
"Antivirus software alert
INFILTRATION ALERT Virus Attack
Your computer is being attacked by an internet virus. It could be a password-stealing attack, a trogan - dropper or similar.
DETAILS
Attack from:152.179.59.20, port 4703
Attacked port: 29484
Threat: BankerFox.A
Do you want block this attack ?
Yes No"

Again grammar errors indicate it is part of the problem.

When going to Internet Explorer to surf for a solution, it limits access there and continues to try to open windows to places like "porn.com" "viagra.com" "porn.org" "adult.com" etc. By this time I had right clicked and pulled the computer offline and began looking for a solution on another computer.

Additionally, the error message that comes up in Google Chrome says, "Internet Explorer Warning" - "visiting this web site may harm your computer!"

Interesting since it is chrome and not IE.

The links on that page point to "http://antiviractive.com/purchase?pgid=4&r=57.5]http://antiviractive.com/purchase?pgid=4&r=57.5"

I have not tried to restart the system yet and would like direction as to which way to go with this problem. The laptop is equipped with a DVD drive if I need to install a file or to run something from a disk. I have not tried this yet.

Thanks in advance for the help. I have logged onto this website before under a different user name and had great success. I just couldn't remember the password I had used and I believe it goes to an old email address. I'd be happy to provide my previous user name, old email address, etc so I can log back in on that account.

Thanks again.

Edited by raceace, 13 July 2010 - 10:02 AM.


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#2 raceace

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Posted 12 July 2010 - 11:05 PM

Anyone got anything on this?

Edited by raceace, 13 July 2010 - 10:03 AM.


#3 raceace

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Posted 13 July 2010 - 10:07 AM

I appreciate any help I can get on this. Just let me know what additional information is needed to proceed with fixing this.

Thanks.

#4 Cheredanine

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Posted 13 July 2010 - 10:26 AM

I think I have exactly the same thing, it looks just like the latest in the string of security app frauds.

The traditional approach is to:

1. Safe boot with network(f8)
2. dissable the proxy in internet options>communication>LAN Settings
3. start IE
4. Download Rkill and run it
5. Download an appropriate AV tool and run it

However,
I am not in anyway a member of the staff on this site, so you may want to wait for one of those to confirm it (they will give you specific instructions on which tool for step 5, I suspect mbam

in my case the safeboot has been dissabled (I suspect by registry key deletion)

if you have another PC you can download these tools on to, it would espediate matters and make the whole thing Very solvable

In any case, please be patient, I am sure one of the staff members will be round to help you soon, they are very busy ATM

#5 raceace

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Posted 13 July 2010 - 11:47 AM

Thanks, I'll wait for instructions from one of the staff members here. These days, you don't know who the hacks are and who is there to help. I've used BC before and trust them here to provide a good solution. I just hope it is sooner rather than later since my business is on my laptop.

#6 Cheredanine

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Posted 13 July 2010 - 12:30 PM

smile.gif no worries, you may want to check this thread:
http://www.bleepingcomputer.com/forums/ind...p;#entry1839944


#7 raceace

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Posted 13 July 2010 - 01:08 PM

I am running Vista Home Premium so it is different in some ways I'm sure from the XP that you are running.

I'd like to get some follow up from staff here to direct me since even trying to follow some of the steps on the reply on your post are not working. I have downloaded fakealertstinger (both with and without renaming it) onto CD from my good computer and taken it to the laptop. It looks like it tries to start in a window behind the virus window and then appears to close and not run. mbam will not run either even after renaming it.

When I try to boot to safe mode, it appears to begin opening in safe mode after making the selection for safe mode using F8 but then it seems to revert back to normal mode from what I can see.

#8 Cheredanine

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Posted 13 July 2010 - 02:59 PM

ok well if you change your mind, the reason the apps are not working is the virus has stopped them (and all others - seem my last post in my thread)

the virus on my pc was stored in:

c:\Documents and Settings\%user%\Local Settings\Application Data\xxxxxx\yyyyyyyy.exe
where xxx and yyy are spurious letters (it will be obvious because the rest of the directories in App Data have sensible names), simply use explorer, the directry xxx will be read only, mouse right on it, uncheck read only, then rename it. That will stop the virus (assuming it is the same, although it sounds like it) from running next time you boot the pc

the proxy override registry key is in:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings the key is "ProxyOverride" and is set to "Local"
delete that setting

(note that the virus once memory resident stops regedit from running so you have to start it as soon as the PC boots, although changing the file name as above should sort that)

after that you can follow the instructions the Staff person gave to dissable the proxy, allowing you to access the internet and download the stinger and mbam as he listed.

As I said, I am not a member of staff here, so the site can not be held responsible for my suggestions though, wont be offended if you chose to wait for their intervention

Edited by Cheredanine, 13 July 2010 - 03:04 PM.


#9 m0le

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Posted 13 July 2010 - 07:21 PM

Let's try and find out what this is

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Now run Superantispyware

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


Finally, run a rootkit scan by Gmer

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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#10 Cheredanine

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Posted 14 July 2010 - 03:03 AM

M0le assuming the virus is the same as mine he is going to have a problem with that: even if he uses a cd to get the apps, although mbam found and removed it for me, that was after I crippled it, once the startup sequence reaches the virus it prevents the further execution of .exe files. You need to either stop the thing loading or start mbam before it (manually or by insertion in the startup sequence)

#11 raceace

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Posted 14 July 2010 - 09:50 AM

Got through Malware Bytes and Superspyware, now have been trying to run GMER several times, I've had it restart, go blue screen, lock up, and then fell asleep on it. Can't get it to go into Safe Mode at all to run. Safe mode starts to load and then restarts into normal windows.

I can post logs here or elsewhere if needed for the first two. Trying to run GMER this morning with a cup of coffee and a better attitude than last night after it locked up.

#12 raceace

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Posted 14 July 2010 - 04:02 PM

OK - I've tried running GMER and had it do several different things but ultimately it failed to complete each time.

Today it ran longer than it has ever has, to the tune of about 4 hours before stopping. A windows message came up that said that it had stopped working and Windows is collecting more information about the problem.

Then another Windows warning came up over the other one and said that Java ™ Update scheduler has stopped working. Currently both windows are up and it has given me a button to close the GMER program.

So far, I have been unsuccessful in getting into Safe Mode at all.

Maleware Bytes has run
SuperAntispyware has run
GMER has been unable to complete.

After waiting and then X'ing out of the windows, GMER closed itself and I tried to restart it and the system reboots.

Edited by raceace, 14 July 2010 - 04:07 PM.


#13 raceace

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Posted 14 July 2010 - 04:30 PM

I've tried restarting GMER twice since then and it has seemed to start scanning very fast at first and then it locks up and fails when it is scanning a file called
\device\harddiskvolumeshadowcopy1

It has done this twice since then and after it shuts the program, I try to restart and it goes to blue screen.

#14 m0le

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Posted 14 July 2010 - 04:32 PM

Gmer's being stopped but I would like to see the MBAM and SAS logs please.
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#15 raceace

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Posted 14 July 2010 - 04:33 PM

Rebooting and coming right up





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