Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

infected ws2_32.dll desparate and confused


  • This topic is locked This topic is locked
7 replies to this topic

#1 juliez

juliez

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:33 AM

Posted 12 July 2010 - 10:31 PM

ok so using Bitdefender
all of a sudden keeps finding trojans it cannot delete or quarantine
problems with
spoolsv.exe
and
ws2_32.dll
ie not starting
outlook having major problems and
filezilla cannot run at all

so far I found only one thing
I need combofix and I need help with it (thanks for all the warnings)
ok so can I please get some help....

I couldn't do anything
I managed to stop the spoolsv.exe in taskmanager and remove it
I renamed the ws2_32.dll as I couldn't stop, delete or anything else with it
this mozilla window is my last lifeline
so if anyone can help it would be appreciated

Edited by juliez, 12 July 2010 - 11:26 PM.
Move to AII as no logs posted and prep. guide not followed. ~ OB


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,430 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:33 AM

Posted 12 July 2010 - 11:13 PM

Hello yes we need to run DDS and GMER,but NOT ComboFix unless it is requested. See blue text atop this forum.
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 juliez

juliez
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:33 AM

Posted 12 July 2010 - 11:29 PM

DDS cannot find notepad - I cannot see or save the log files
GMER Log doesn't work see print screens

I cannot seem to attach the print screen - I swear there was a attach file button before

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,430 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:33 AM

Posted 12 July 2010 - 11:40 PM

Hi, no you cannot attach here.

Use OTL instead of DDS and skip GMER

  • 1. Please download OTL from one of the following mirrors:
  • This is THE Mirror
    2. Save it to your desktop.
    3. Double click on the Posted Image icon on your desktop.
    4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

    5. Push the Quick Scan button.
    6. Two reports will open, copy and paste them in a reply here:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 juliez

juliez
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:33 AM

Posted 13 July 2010 - 08:21 AM

OTL.txt:

OTL logfile created on: 13/07/2010 8:57:03 AM - Run 1
OTL by OldTimer - Version 3.2.9.0 Folder = C:\Documents and Settings\Au Diable Vert\Desktop
Windows XP Professional Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00001009 | Country: Canada | Language: ENC | Date Format: dd/MM/yyyy

2.00 Gb Total Physical Memory | 2.00 Gb Available Physical Memory | 67.00% Memory free
3.00 Gb Paging File | 2.00 Gb Available in Paging File | 69.00% Paging File free
Paging file location(s): C:\pagefile.sys 768 1536 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 71.44 Gb Total Space | 23.78 Gb Free Space | 33.29% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
E: Drive not present or media not loaded
Drive F: | 232.83 Gb Total Space | 193.54 Gb Free Space | 83.13% Space Free | Partition Type: FAT32
G: Drive not present or media not loaded
Drive H: | 37.31 Gb Total Space | 8.95 Gb Free Space | 23.99% Space Free | Partition Type: NTFS
I: Drive not present or media not loaded

Computer Name: AU-DIABLE-VERT
Current User Name: Au Diable Vert
NOT logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: On
Skip Microsoft Files: On


EXTRAS.txt:

OTL Extras logfile created on: 13/07/2010 8:57:03 AM - Run 1
OTL by OldTimer - Version 3.2.9.0 Folder = C:\Documents and Settings\Au Diable Vert\Desktop
Windows XP Professional Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00001009 | Country: Canada | Language: ENC | Date Format: dd/MM/yyyy

2.00 Gb Total Physical Memory | 2.00 Gb Available Physical Memory | 67.00% Memory free
3.00 Gb Paging File | 2.00 Gb Available in Paging File | 69.00% Paging File free
Paging file location(s): C:\pagefile.sys 768 1536 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 71.44 Gb Total Space | 23.78 Gb Free Space | 33.29% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
E: Drive not present or media not loaded
Drive F: | 232.83 Gb Total Space | 193.54 Gb Free Space | 83.13% Space Free | Partition Type: FAT32
G: Drive not present or media not loaded
Drive H: | 37.31 Gb Total Space | 8.95 Gb Free Space | 23.99% Space Free | Partition Type: NTFS
I: Drive not present or media not loaded

Computer Name: AU-DIABLE-VERT
Current User Name: Au Diable Vert
NOT logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: On
Skip Microsoft Files: On

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,430 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:33 AM

Posted 13 July 2010 - 10:15 AM

Hi julie, post those OTL logs in the new topic explained in the Preparation Guide step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
This is so you will get Email notification of the reply to the logs.

Let me know if that went well.

Edited by boopme, 13 July 2010 - 10:17 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 juliez

juliez
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:09:33 AM

Posted 13 July 2010 - 06:19 PM

thank you for your help
I did post in the virus forum

#8 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,994 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:09:33 AM

Posted 13 July 2010 - 08:37 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/331436/infected-ws2-32dll-desparate-and-confused/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users