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AV Internet Security Suite +...?


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#1 Komputo

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Posted 12 July 2010 - 09:38 PM

Hi,
I am writing because my computer seems to be infected by a trojan, rootkit, or something else. I have tried different solutions that I have found online, but it seems that my computer might still be infected.

I have a Dell Desktop with Windows XP SP3, and I regularly use AVG 9.0, Spybot Search & Destroy and Malwarebytes' Anti-Malware to make sure that it remains clean.

Yesterday, while surfing the web for ponds close to my town, I started getting pop-ups from AV Security Suite saying that my computer was infected. At first, I was confused because I thought it might have been an AVG upgrade that I hadn't noticed. When I tried to get to the Task Manager in order to see whether the program was really AVG, I realized that it was Malware (it would not let me access taskmanager). I got a Spybot window asking for permission to change something. I denied the change, tried to shut down the computer, and since nothing seemed to work (everything kept getting closed by the AV Pop-ups), I turned the computer off. I restarted it, and the first change I noticed is that an icon on the right-bottom tray said that Windows Firewall was off (I hadn't turned it off). I tried turning it on manually, but I would get a message saying that the computer could not do it.

I tried system restore to some point last week. It worked and I ran avg and spybot, but they didn't detect anything. The Windows Firewall warning came back. I tried windows update, but neither internet explorer nor firefox would be able to access the page. They could access other websites, though. I tried rkill in Safemode, but it didn't detect any malware.

Today, I have tried other things. I ran AVG and Spybot again, and found nothing. I tried to update Anti-Malware, but my computer could not access the server (like the windows update problem, a sign that there is something wrong). I received a warning from AVG saying that I had SHeur3.AIBP in c:\system volume information/_restore{there is a bunch of numbers and letters}\RP802\A--51675.dll. I have run Hijackthis, and when I have tried to upload the logfile to www.hijackthis.de from the infected computer, and I would get a weird search page. Once I closed it, I got some weird warning about me trying to access a bad website, or something like that. I uploaded it from my laptop, and the results seemed to be normal.

I surfed some more looking for other things I could try, and I ran Windows Onecare live scanner. It detected JS/FakeSpypro, Win32/HIloti and Win32/Alureon.H. It seemed to clean the first two, but could not clean the last one. I clicked on it and it seems that the infected file was tcpip. I downloaded SAS SuperAntiSpyware, ran it, and it found Gen-fake-alert. Afterwards, I have run again AVG, Spybot, and MAM. They have detected nothing.

Right now, I have tried Windows Update, and none of the browsers can open the page. That seems to be the only problem left right now, although I have just unplugged the computer from the internet. I tried uploading the hijack log again, and I got an error window, saying that "The Connection Was Reset." Right after a few minutes, though, another tab just opened looking like google, address www.google.com/webhp, although I did not touch anything.

This is as much detail as I can provide, since unfortunately I have not been taking notes since the beginning. Please, if anyone can help me with this problem, I would very much appreciate it.

Thank you,

L

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#2 Orange Blossom

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Posted 12 July 2010 - 10:06 PM

Hello,

I am moving this topic to the AII forum as you haven't provided any logs. We have a removal guide for this rogue here: http://www.bleepingcomputer.com/virus-remo...-security-suite

It is important that you turn of TeaTimer, and I'd even suggest uninstalling it as it will interfere with resolving the computer issues.

In your next post, please provide us with an update of your computer issues once you have completed the removal guide or if you have problems completing it.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Budapest

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Posted 12 July 2010 - 11:45 PM

I split off your topic and moved it here: http://www.bleepingcomputer.com/forums/t/331246/av-internet-security-suite/

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic..
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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