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DNS and Key Ports Error


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#1 Wynnd

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Posted 12 July 2010 - 02:57 PM

Hello,

:huh: Well, before I get to the point, I think I'll tell you guys a little background information.

Recently I got the dreaded blue screen of death error on my computer. It moved so fast that I could not read it thoroughly, but it was a crash dump. This happened over and over. I would get the error, the laptop would restart itself, go back JUST before the sign in screen on my User Account, freeze, get the error again, and repeat this endless cycle until I booted it into safe mode. (In safe mode, I decided to uninstall Net Nanny, which I put on my computer earlier. Recently a file in it went corrupt, and I intended to uninstall it in the first place, but never got around to it. I still do not know if this is the source of the problem.) Another thing, when I tried booting it into "Safe Mode with Networking" this gave me the same error as when I tried getting on originally. (Also, I can't access or uninstall Spyware Doctor for some reason. Maybe the system restore interfered with the updates?)

The Net Nanny thing didn't seem to solve it. I kept getting the error, so I finally said "Hell with it." and did a system restore to a couple days back. I rebooted my computer afterward, and I could sign into my user account once again.

But, it wasn't over apparently.

Now when I try to connect to the internet I can't. I cannot use any of my browsers (IE, Chrome, FireFox, Safari), I cannot sign into MSN, can't play Onverse, etc.

(I have a Windows 7, VAIO laptop, 64 bit by the way.)

When I troubleshoot it, I get a DNS error saying,
"Your DNS appears unable to resolve IP addresses."

And I also get a Key Ports error:
"Failed to connect to the service. This could be due to improper proxy or firewall settings. Please review your proxy and firewall settings. Proxy settings can be accessed through Windows Live Messenger Options. For firewall settings, please see the retailer's instructions."

Also, I can access the internet fine from this Mac laptop. I have looked on google but no answers have worked for me so far. I hope that if I get a good answer to this, it will also help many other people in the future.

Thanks,
Wynnd

PS: I tried the troubleshooter, it says it cannot identify the problem.

Edited by Wynnd, 12 July 2010 - 02:59 PM.


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#2 thrillhouse

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Posted 12 July 2010 - 03:38 PM

It is either a physical problem with your network interface card or something could be wrong with tcp settings.

Go to start and type in network connections and press enter and then right click the network device you use to get online and choose properties.

Then choose the one that says ipv4 and click properties and make sure everything is set to automatic.

Also, check your router to make sure it is not filtering or using a farewall that is keeping you out.

#3 cryptodan

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Posted 12 July 2010 - 04:11 PM

Can you do an ipconfig /all via the following method:

Start > Run type in CMD and hit enter in the big black box type in ipconfig /all and post the results here.

#4 Wynnd

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Posted 12 July 2010 - 07:38 PM

Alright I'll do an ipconfig. It might take me a few seconds because I will have to transfer the data to this computer.

Also, regarding the first reply, everything is set to automatic.

Edited by Wynnd, 12 July 2010 - 07:50 PM.


#5 Wynnd

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Posted 12 July 2010 - 07:56 PM

Hi cryptodan,

Here is the information you requested.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Wynnds-Computer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 2C-81-58-E7-33-04
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3cae:4bda:73d5:c1a6%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.74(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, July 12, 2010 4:05:01 PM
Lease Expires . . . . . . . . . . : Tuesday, July 13, 2010 5:31:33 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 385883962
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-90-87-E2-00-24-BE-77-8F-43

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : 1
Description . . . . . . . . . . . : Marvell Yukon 88E8057 PCI-E Gigabit Ether
net Controller
Physical Address. . . . . . . . . : 00-24-BE-77-8F-43
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2c78:80:3f57:feb5%15(Preferred)
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 436207616
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-90-87-E2-00-24-BE-77-8F-43

NetBIOS over Tcpip. . . . . . . . : Disabled

#6 cryptodan

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Posted 12 July 2010 - 08:21 PM

Should look like this:

C:\Users\cryptodan>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : alphacentari
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® PRO/1000 GT Desktop Adapter
Physical Address. . . . . . . . . : 00-0E-0C-9F-F2-25
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 71.252.0.12
71.242.0.12

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6A2B9DBA-67AC-40A9-880A-39E073D52A85}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\cryptodan>



#7 Wynnd

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Posted 12 July 2010 - 08:32 PM

Uhm. Lol. That's pretty much what I posted but here it is again...




Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Xana>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Wynnds-Computer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 2C-81-58-E7-33-04
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3cae:4bda:73d5:c1a6%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.74(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, July 12, 2010 4:05:01 PM
Lease Expires . . . . . . . . . . : Tuesday, July 13, 2010 5:31:33 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 385883962
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-90-87-E2-00-24-BE-77-8F-43

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : 1
Description . . . . . . . . . . . : Marvell Yukon 88E8057 PCI-E Gigabit Ether
net Controller
Physical Address. . . . . . . . . : 00-24-BE-77-8F-43
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2c78:80:3f57:feb5%15(Preferred)
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 436207616
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-90-87-E2-00-24-BE-77-8F-43

NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Xana>

#8 cryptodan

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Posted 12 July 2010 - 08:33 PM

You have no DNS Servers look at the bolded part of mine.

#9 Wynnd

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Posted 12 July 2010 - 08:35 PM

o.0

Ah, I didn't look at yours thoroughly.

Crap. Uhm. How do I fix that? -halo-

#10 cryptodan

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Posted 12 July 2010 - 09:51 PM

Go to your network connections in Control Panel then right click on the LAN Connection and select properties. On the next window click high TCP/IP Settings IPv4 and select Properties add the DNS there.

#11 coxchris

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Posted 12 July 2010 - 11:49 PM

DNS servers are require to convert host names (google.com) to IP: (72.14.204.147 google ip for example) and visa vise.

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#12 Wynnd

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Posted 13 July 2010 - 10:14 AM

Well I went into settings like one of you said, and all of them are set to obtain automatically. On both ipv4 and 6... And if I were to enter a dns server, hell, i dont even know where to get that lol. I'm new to all this damn networking stuff..

Basically, I need another way/ more detailed explanation on how to fix this lol...

I wonder if redownloading Net Nanny then uninstalling again would solve it.

#13 Wynnd

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Posted 13 July 2010 - 10:35 AM

Okay so I looked into it some more, and it seems as if the system restore combined with the uninstallation of Net Nanny did it. I should have uninstalled it after i restored my computer. Looking online told me that sometimes when 'tampering' with the program, it shuts off all internet. Since we system restored it after uninstalling CORRECTLY, whatever the program uses to block internet probably came back. I tried to uninstall it again but it tells me that the files don't exist. Theres got to be some way to go in and delete whatevers blocking it manually...

We bought the online version of the program, and since there's no internet, how am i supposed to install it again? No one is going to want to go out and buy it...

The entire point of it was to be able to control the browsing limits of friends and relatives. Had no idea it would turn into this...lol.

Help me out guys!!! :huh:

#14 coxchris

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Posted 13 July 2010 - 12:35 PM

Okay so I looked into it some more, and it seems as if the system restore combined with the uninstallation of Net Nanny did it. I should have uninstalled it after i restored my computer. Looking online told me that sometimes when 'tampering' with the program, it shuts off all internet. Since we system restored it after uninstalling CORRECTLY, whatever the program uses to block internet probably came back. I tried to uninstall it again but it tells me that the files don't exist. Theres got to be some way to go in and delete whatevers blocking it manually...

We bought the online version of the program, and since there's no internet, how am i supposed to install it again? No one is going to want to go out and buy it...

The entire point of it was to be able to control the browsing limits of friends and relatives. Had no idea it would turn into this...lol.

Help me out guys!!! :huh:


Please use this guide http://www.sevenforums.com/tutorials/15037...indows-7-a.html
when at enter the following

In the Preferred DNS server boxes enter this sequence: : 71.252.0.12

In the Alternate DNS server boxes enter this sequence: 71.242.0.12
as suggested by cryptodan

Hope this helps

If it does Please post back and we can work on your software program.

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#15 Wynnd

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Posted 13 July 2010 - 02:49 PM

'Ello again,

Well, I did exactly what you told me, and still no internet. The MSN troubleshooter still says it is being caused by the same error. Ughhh.

Posted Image

My dad was tampering with the computer earlier, and somehow received the blue screen again. I guess he did another SR. We managed to capture part of it at the last minute. The strange thing is, this error just has to do with bad drivers or something.

As for the internet problem, I have NO idea. lol.

So here it is.

Posted Image

Edited by Wynnd, 13 July 2010 - 02:53 PM.





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