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Frequent Norton notifications, popups and google redirects


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16 replies to this topic

#1 Ann M

Ann M

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Posted 12 July 2010 - 12:05 PM




Hello Bleeping computer staff. Last week my computer started malfunctioning. I can't even submit a post to this message board on the infected computer. When I hit the submit button it forwards to a page that says "IE can't display page." I'm sending this via another computer. I have been getting frequent notifications from norton internet security that attacks have been blocked. Internet explorer redirects to random sites. I lose the taskbar to black or classic style. A few times I also had to reinstall my mouse touchpad driver. Sometimes it will freeze trying to shutdown. I downloaded defogger, dds, and gmer. I was unable to run gmer. The 1st time it froze the computer. The 2nd time I tried it it crashed to a black screen and quickly rebooted. Thanks for your help and assistance.
Here is the dds log
DDS (Ver_10-03-17.01) - NTFSx86
Run by Owner at 21:47:39.23 on Thu 07/08/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.479.165 [GMT -4:00]

============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Digital Media Reader\shwicon2k.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
svchost.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Verizon\VSP\ServicepointService.exe
C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\dds.scr
============== Pseudo HJT Report ===============
uSearch Bar = hxxp://www.google.com/ie
uStart Page = hxxp://facebook.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\17.7.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\17.7.0.12\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AOL Toolbar: {4982d40a-c53b-4615-b15b-b5b5e98d167c} - c:\program files\aol toolbar\toolbar.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\17.7.0.12\coIEPlg.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [AOL Spyware Protection] "c:\progra~1\common~1\aol\aolspy~1\AOLSP Scheduler.exe"
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
mRun: [<NO NAME>]
mRun: [SunKist] c:\program files\digital media reader\shwicon2k.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [VerizonServicepoint.exe] "c:\program files\verizon\vsp\VerizonServicepoint.exe" /AUTORUN
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - c:\program files\aol toolbar\toolbar.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/Verizon%20High%20Speed%20Internet%20Installer.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232416044296
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Notify: igfxcui - igfxsrvc.dll
============= SERVICES / DRIVERS ===============
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1107000.00c\symds.sys [2010-6-23 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1107000.00c\symefa.sys [2010-6-23 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\bashdefs\20100619.001\BHDrvx86.sys [2010-6-23 691248]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1107000.00c\cchpx86.sys [2010-6-23 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1107000.00c\ironx86.sys [2010-6-23 116784]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\17.7.0.12\ccsvchst.exe [2010-6-23 126392]
R2 ServicepointService;ServicepointService;c:\program files\verizon\vsp\ServicepointService.exe [2010-5-16 668912]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-26 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\ipsdefs\20100707.001\IDSXpx86.sys [2010-7-7 331640]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20100708.016\NAVENG.SYS [2010-7-8 85552]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20100708.016\NAVEX15.SYS [2010-7-8 1347504]
=============== Created Last 30 ================
2010-07-09 01:43:17 0 ----a-w- c:\documents and settings\owner\defogger_reenable
2010-07-06 19:31:09 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-07-02 15:35:02 0 d-----w- c:\windows\system32\NtmsData
2010-06-23 19:57:06 47408 ----a-r- c:\windows\system32\drivers\SymIM.sys
2010-06-22 18:06:06 0 d-----w- c:\docume~1\owner\applic~1\Tific
==================== Find3M ====================
2010-06-29 22:47:46 7406 ----a-w- c:\docume~1\owner\applic~1\wklnhst.dat
2010-06-22 17:44:02 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-06-22 17:44:02 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-06-22 17:44:02 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-06-22 17:44:02 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-05-04 17:20:39 832512 ----a-w- c:\windows\system32\wininet.dll
2010-05-04 17:20:34 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-05-04 17:20:32 17408 ------w- c:\windows\system32\corpol.dll
2010-05-02 05:56:34 1850880 ----a-w- c:\windows\system32\win32k.sys
2010-04-20 05:51:20 285696 ----a-w- c:\windows\system32\atmfd.dll
============= FINISH: 21:49:55.21 ===============

Attached Files



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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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Posted 15 July 2010 - 01:53 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Ann M

Ann M
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Posted 15 July 2010 - 03:47 PM

Hello again here are the details of my computer problem:
Frequent notifications by Norton Internet Security 2010 that an attempt to attack my computer has been blocked.; I believe they are tiddserv (sp?) requests.
Computer freezes up during shutdowns and I have to hold down the power button to turn off.
Random popups with weird webpages, and google.com redirects.
*I can't post messages to bleeping computer on my computer! I get IE cannot display page after hitting post message* I have to use another computer to write new posts. Please let me know if I posted everything correctly.
Thanks!
Here is today's DDS log:
DDS (Ver_10-03-17.01) - NTFSx86
Run by Owner at 15:04:34.07 on Thu 07/15/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.479.179 [GMT -4:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Digital Media Reader\shwicon2k.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Verizon\VSP\ServicepointService.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie
uStart Page = hxxp://facebook.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\17.7.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\17.7.0.12\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AOL Toolbar: {4982d40a-c53b-4615-b15b-b5b5e98d167c} - c:\program files\aol toolbar\toolbar.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\17.7.0.12\coIEPlg.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [AOL Spyware Protection] "c:\progra~1\common~1\aol\aolspy~1\AOLSP Scheduler.exe"
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
mRun: [<NO NAME>]
mRun: [SunKist] c:\program files\digital media reader\shwicon2k.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [VerizonServicepoint.exe] "c:\program files\verizon\vsp\VerizonServicepoint.exe" /AUTORUN
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - c:\program files\aol toolbar\toolbar.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/Verizon%20High%20Speed%20Internet%20Installer.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232416044296
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Notify: igfxcui - igfxsrvc.dll

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1107000.00c\symds.sys [2010-6-23 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1107000.00c\symefa.sys [2010-6-23 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\bashdefs\20100709.001\BHDrvx86.sys [2010-7-12 691248]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1107000.00c\cchpx86.sys [2010-6-23 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1107000.00c\ironx86.sys [2010-6-23 116784]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\17.7.0.12\ccsvchst.exe [2010-6-23 126392]
R2 ServicepointService;ServicepointService;c:\program files\verizon\vsp\ServicepointService.exe [2010-5-16 668912]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-26 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\ipsdefs\20100714.003\IDSXpx86.sys [2010-7-15 331640]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20100715.003\NAVENG.SYS [2010-7-15 85424]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20100715.003\NAVEX15.SYS [2010-7-15 1362608]

=============== Created Last 30 ================

2010-07-12 23:53:02 552 ----a-w- c:\windows\system32\d3d8caps.dat
2010-07-09 01:43:17 0 ----a-w- c:\documents and settings\owner\defogger_reenable
2010-07-06 19:31:09 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-07-02 15:35:02 0 d-----w- c:\windows\system32\NtmsData
2010-06-23 19:57:06 47408 ----a-r- c:\windows\system32\drivers\SymIM.sys
2010-06-22 18:06:06 0 d-----w- c:\docume~1\owner\applic~1\Tific

==================== Find3M ====================

2010-06-29 22:47:46 7406 ----a-w- c:\docume~1\owner\applic~1\wklnhst.dat
2010-06-22 17:44:02 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-06-22 17:44:02 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-06-22 17:44:02 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-06-22 17:44:02 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-05-04 17:20:39 832512 ----a-w- c:\windows\system32\wininet.dll
2010-05-04 17:20:34 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-05-04 17:20:32 17408 ------w- c:\windows\system32\corpol.dll
2010-05-02 05:56:34 1850880 ----a-w- c:\windows\system32\win32k.sys
2010-04-20 05:51:20 285696 ----a-w- c:\windows\system32\atmfd.dll

============= FINISH: 15:05:58.01 ===============
I ran otl here are the files:
OTL:
OTL logfile created on: 7/15/2010 11:59:09 AM - Run 1
OTL by OldTimer - Version 3.2.9.0 Folder = C:\Documents and Settings\Owner\Desktop
Windows XP Professional Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

479.00 Mb Total Physical Memory | 97.00 Mb Available Physical Memory | 20.00% Memory free
1.00 Gb Paging File | 1.00 Gb Available in Paging File | 58.00% Paging File free
Paging file location(s): c:\pagefile.sys 720 1440 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 71.00 Gb Total Space | 59.91 Gb Free Space | 84.39% Space Free | Partition Type: NTFS
Drive D: | 3.52 Gb Total Space | 1.06 Gb Free Space | 30.15% Space Free | Partition Type: FAT32
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: YOUR-63D0C8B447
Current User Name: Owner
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: All users
Company Name Whitelist: Off
Skip Microsoft Files: Off
File Age = 30 Days
Output = Standard

========== Processes (SafeList) ==========

PRC - [2010/07/15 11:54:38 | 000,574,976 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Owner\Desktop\OTL.exe
PRC - [2010/02/25 20:21:50 | 000,126,392 | R--- | M] (Symantec Corporation) -- C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccsvchst.exe
PRC - [2009/11/18 10:50:40 | 000,668,912 | ---- | M] (Radialpoint Inc.) -- C:\Program Files\Verizon\VSP\ServicepointService.exe
PRC - [2009/11/18 10:50:32 | 000,468,208 | ---- | M] (Radialpoint Inc.) -- C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
PRC - [2009/11/18 10:50:30 | 004,269,296 | ---- | M] (Verizon) -- C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
PRC - [2009/01/19 21:18:36 | 000,172,032 | ---- | M] (New Boundary Technologies, Inc.) -- C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
PRC - [2007/06/13 06:23:07 | 001,033,216 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2004/05/26 21:57:24 | 000,139,264 | ---- | M] (Alcor Micro, Corp.) -- C:\Program Files\Digital Media Reader\shwicon2k.exe
PRC - [2004/04/07 16:07:32 | 001,135,728 | ---- | M] (America Online, Inc.) -- C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
PRC - [2004/03/26 16:20:28 | 000,098,304 | ---- | M] (Synaptics, Inc.) -- C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
PRC - [2004/03/19 18:17:00 | 000,078,960 | ---- | M] () -- C:\Program Files\Common Files\AOL\AOL Spyware Protection\AOLSP Scheduler.exe


========== Modules (SafeList) ==========

MOD - [2010/07/15 11:54:38 | 000,574,976 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Owner\Desktop\OTL.exe
MOD - [2010/05/14 01:35:01 | 000,415,088 | R--- | M] (Symantec Corporation) -- C:\Program Files\Norton Internet Security\Engine\17.7.0.12\asoehook.dll
MOD - [2009/07/12 03:02:02 | 000,653,120 | R--- | M] (Microsoft Corporation) -- C:\Program Files\Norton Internet Security\Engine\17.7.0.12\microsoft.vc90.crt\msvcr90.dll
MOD - [2009/07/12 03:02:00 | 000,569,664 | R--- | M] (Microsoft Corporation) -- C:\Program Files\Norton Internet Security\Engine\17.7.0.12\microsoft.vc90.crt\msvcp90.dll
MOD - [2006/08/25 11:45:55 | 001,054,208 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
MOD - [2004/08/04 08:00:00 | 000,102,400 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\system32\msscript.ocx
MOD - [2004/03/26 16:20:22 | 000,066,048 | ---- | M] (Synaptics, Inc.) -- C:\WINDOWS\system32\SynTPFcs.dll


========== Win32 Services (SafeList) ==========

SRV - File not found [Disabled | Stopped] -- C:\WINDOWS\System32\hidserv.dll -- (HidServ)
SRV - [2010/02/25 20:21:50 | 000,126,392 | R--- | M] (Symantec Corporation) [Unknown | Running] -- C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe -- (NIS)
SRV - [2009/11/18 10:50:40 | 000,668,912 | ---- | M] (Radialpoint Inc.) [Auto | Running] -- C:\Program Files\Verizon\VSP\ServicepointService.exe -- (ServicepointService)
SRV - [2009/01/19 21:18:36 | 000,172,032 | ---- | M] (New Boundary Technologies, Inc.) [Auto | Running] -- C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS -- (PrismXL)
SRV - [2008/12/01 11:59:52 | 000,033,752 | ---- | M] (NOS Microsystems Ltd.) [On_Demand | Stopped] -- C:\Program Files\NOS\bin\getPlus_HelperSvc.exe -- (getPlus® Helper) getPlus®
SRV - [2008/01/29 17:09:02 | 000,394,704 | ---- | M] (Symantec, Inc.) [On_Demand | Stopped] -- C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe -- (Symantec RemoteAssist)
SRV - [2004/04/07 16:07:32 | 001,135,728 | ---- | M] (America Online, Inc.) [Auto | Running] -- C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe -- (AOL ACS)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMNDIS.SYS -- (SYMNDIS)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMIDS.SYS -- (SYMIDS)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMFW.SYS -- (SYMFW)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\DRIVERS\mxnic.sys -- (mxnic)
DRV - [2010/07/14 09:38:05 | 001,362,608 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\Definitions\VirusDefs\20100715.003\NAVEX15.SYS -- (NAVEX15)
DRV - [2010/07/14 09:38:02 | 000,085,424 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\Definitions\VirusDefs\20100715.003\NAVENG.SYS -- (NAVENG)
DRV - [2010/06/22 14:15:23 | 000,371,248 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys -- (eeCtrl)
DRV - [2010/06/22 13:44:02 | 000,124,976 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\SYMEVENT.SYS -- (SymEvent)
DRV - [2010/05/28 15:33:19 | 000,331,640 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\Definitions\IPSDefs\20100714.003\IDSXpx86.sys -- (IDSxpx86)
DRV - [2010/05/26 04:00:00 | 000,102,448 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2010/05/22 14:16:04 | 000,691,248 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\Definitions\BASHDefs\20100709.001\BHDrvx86.sys -- (BHDrvx86)
DRV - [2010/05/06 00:01:59 | 000,361,904 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\WINDOWS\System32\Drivers\NIS\1107000.00C\SYMTDI.SYS -- (SYMTDI)
DRV - [2010/05/06 00:01:43 | 000,047,408 | R--- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\SymIM.sys -- (SymIMMP)
DRV - [2010/05/06 00:01:43 | 000,047,408 | R--- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\SymIM.sys -- (SymIM)
DRV - [2010/04/29 01:03:51 | 000,116,784 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\NIS\1107000.00C\Ironx86.SYS -- (SymIRON)
DRV - [2010/04/21 23:02:20 | 000,173,104 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\WINDOWS\system32\drivers\NIS\1107000.00C\SYMEFA.SYS -- (SymEFA)
DRV - [2010/04/21 22:29:50 | 000,325,680 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Running] -- C:\WINDOWS\System32\Drivers\NIS\1107000.00C\SRTSP.SYS -- (SRTSP)
DRV - [2010/04/21 22:29:50 | 000,043,696 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\NIS\1107000.00C\SRTSPX.SYS -- (SRTSPX) Symantec Real Time Storage Protection (PEL)
DRV - [2010/02/25 20:22:57 | 000,501,888 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\NIS\1107000.00C\ccHPx86.sys -- (ccHP)
DRV - [2010/02/03 21:40:47 | 000,328,752 | R--- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\drivers\NIS\1107000.00C\SYMDS.SYS -- (SymDS)
DRV - [2009/01/19 21:10:06 | 000,008,552 | ---- | M] (Windows ® 2000 DDK provider) [Kernel | Auto | Running] -- C:\WINDOWS\System32\drivers\asctrm.sys -- (ASCTRM)
DRV - [2005/02/11 22:46:00 | 000,371,712 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\BCMWL5.SYS -- (BCM43XX)
DRV - [2004/11/10 21:30:18 | 000,024,832 | ---- | M] (Roxio) [Kernel | System | Running] -- C:\WINDOWS\System32\drivers\cdralw2k.sys -- (Cdralw2k)
DRV - [2004/11/10 21:27:34 | 000,044,288 | ---- | M] (Roxio) [Kernel | System | Running] -- C:\WINDOWS\System32\drivers\cdr4_xp.sys -- (Cdr4_xp)
DRV - [2004/08/04 10:07:44 | 000,043,008 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\amdagp.sys -- (amdagp)
DRV - [2004/08/04 10:07:44 | 000,041,088 | ---- | M] (Silicon Integrated Systems Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\sisagp.sys -- (sisagp)
DRV - [2004/08/04 08:00:00 | 000,179,584 | ---- | M] (Mylex Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\dac2w2k.sys -- (dac2w2k)
DRV - [2004/08/04 08:00:00 | 000,049,024 | ---- | M] (QLogic Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\ql1280.sys -- (ql1280)
DRV - [2004/08/04 08:00:00 | 000,045,312 | ---- | M] (QLogic Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\ql12160.sys -- (ql12160)
DRV - [2004/08/04 08:00:00 | 000,040,320 | ---- | M] (QLogic Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\ql1080.sys -- (ql1080)
DRV - [2004/08/04 08:00:00 | 000,036,736 | ---- | M] (Promise Technology, Inc.) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\ultra.sys -- (ultra)
DRV - [2004/08/04 08:00:00 | 000,032,640 | ---- | M] (LSI Logic) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\symc8xx.sys -- (symc8xx)
DRV - [2004/08/04 08:00:00 | 000,030,688 | ---- | M] (LSI Logic) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\sym_u3.sys -- (sym_u3)
DRV - [2004/08/04 08:00:00 | 000,028,384 | ---- | M] (LSI Logic) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\sym_hi.sys -- (sym_hi)
DRV - [2004/08/04 08:00:00 | 000,026,496 | ---- | M] (Advanced System Products, Inc.) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\asc.sys -- (asc)
DRV - [2004/08/04 08:00:00 | 000,019,072 | ---- | M] (Adaptec, Inc.) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\sparrow.sys -- (Sparrow)
DRV - [2004/08/04 08:00:00 | 000,017,280 | ---- | M] (American Megatrends Inc.) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\mraid35x.sys -- (mraid35x)
DRV - [2004/08/04 08:00:00 | 000,016,256 | ---- | M] (Symbios Logic Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\drivers\symc810.sys -- (symc810)
DRV - [2004/08/04 08:00:00 | 000,014,848 | ---- | M] (Advanced System Products, Inc.) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\asc3550.sys -- (asc3550)
DRV - [2004/08/04 08:00:00 | 000,006,656 | ---- | M] (CMD Technology, Inc.) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\cmdide.sys -- (CmdIde)
DRV - [2004/08/04 08:00:00 | 000,005,248 | ---- | M] (Acer Laboratories Inc.) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\aliide.sys -- (AliIde)
DRV - [2004/08/04 01:29:56 | 001,897,408 | ---- | M] (NVIDIA Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\nv4_mini.sys -- (nv)
DRV - [2004/06/24 14:16:44 | 000,029,856 | ---- | M] (Alcor Micro Corp.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\EMCfilt.sys -- (EMCFILT)
DRV - [2004/03/26 16:15:40 | 000,180,000 | ---- | M] (Synaptics, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\SynTP.sys -- (SynTP)
DRV - [2003/09/26 08:26:54 | 000,272,128 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\camchal.sys -- (CAMCHALA)
DRV - [2003/09/26 08:25:06 | 000,291,712 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\camcaud.sys -- (CAMCAUD)
DRV - [2003/05/01 06:42:08 | 000,030,592 | ---- | M] (Conexant Systems, Inc.) [Kernel | Auto | Running] -- C:\WINDOWS\system32\drivers\strmdisp.sys -- (StreamDispatcher)
DRV - [2003/05/01 06:40:56 | 000,165,504 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HSFHWICH.sys -- (HSFHWICH)
DRV - [2003/05/01 06:38:56 | 000,622,848 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HSF_CNXT.sys -- (winachsf)
DRV - [2003/05/01 06:37:46 | 001,107,200 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HSF_DP.sys -- (HSF_DP)
DRV - [2003/01/10 20:13:04 | 000,033,588 | ---- | M] (America Online, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\wanatw4.sys -- (wanatw) WAN Miniport (ATW)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm


IE - HKU\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-4008726859-3865194763-1697424464-1003\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://facebook.com/
IE - HKU\S-1-5-21-4008726859-3865194763-1697424464-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

FF - HKLM\software\mozilla\Firefox\extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\IPSFFPlgn\ [2010/06/23 21:21:45 | 000,000,000 | ---D | M]
FF - HKLM\software\mozilla\Firefox\extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\coFFPlgn\ [2010/06/22 13:53:33 | 000,000,000 | ---D | M]


O1 HOSTS File: ([2004/08/04 15:00:00 | 000,000,734 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\coieplg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\Program Files\Google\GoogleToolbar1.dll (Google Inc.)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (&Google) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\Program Files\Google\GoogleToolbar1.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (AOL Toolbar) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (IE Toolbar)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\coieplg.dll (Symantec Corporation)
O3 - HKU\.DEFAULT\..\Toolbar\WebBrowser: (&Google) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\Program Files\Google\GoogleToolbar1.dll (Google Inc.)
O3 - HKU\.DEFAULT\..\Toolbar\WebBrowser: (AOL Toolbar) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (IE Toolbar)
O3 - HKU\S-1-5-18\..\Toolbar\WebBrowser: (&Google) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\Program Files\Google\GoogleToolbar1.dll (Google Inc.)
O3 - HKU\S-1-5-18\..\Toolbar\WebBrowser: (AOL Toolbar) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (IE Toolbar)
O3 - HKU\S-1-5-21-4008726859-3865194763-1697424464-1003\..\Toolbar\ShellBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O3 - HKU\S-1-5-21-4008726859-3865194763-1697424464-1003\..\Toolbar\WebBrowser: (&Google) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\Program Files\Google\GoogleToolbar1.dll (Google Inc.)
O3 - HKU\S-1-5-21-4008726859-3865194763-1697424464-1003\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\17.7.0.12\coieplg.dll (Symantec Corporation)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [AOL Spyware Protection] C:\Program Files\Common Files\AOL\AOL Spyware Protection\AOLSP Scheduler.exe ()
O4 - HKLM..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe (Ahead Software Gmbh)
O4 - HKLM..\Run: [Recguard] C:\WINDOWS\SMINST\Recguard.exe ()
O4 - HKLM..\Run: [SunKist] C:\Program Files\Digital Media Reader\shwicon2k.exe (Alcor Micro, Corp.)
O4 - HKLM..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe (Synaptics, Inc.)
O4 - HKLM..\Run: [VerizonServicepoint.exe] C:\Program Files\Verizon\VSP\VerizonServicepoint.exe (Verizon)
O4 - HKU\S-1-5-21-4008726859-3865194763-1697424464-1003..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (Google Inc.)
O4 - HKU\S-1-5-21-4008726859-3865194763-1697424464-1003..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10c.exe (Adobe Systems, Inc.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O7 - HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: CDRAutoRun = 0
O7 - HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: CDRAutoRun = 0
O7 - HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-21-4008726859-3865194763-1697424464-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O9 - Extra Button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (IE Toolbar)
O9 - Extra 'Tools' menuitem : AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - Reg Error: Value error. File not found
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} https://activatemydsl.verizon.net/sdcCommon...20Installer.cab (Support.com Configuration Class)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} http://www.update.microsoft.com/windowsupd...b?1232416044296 (WUWebControl Class)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab (Java Plug-in 1.6.0_11)
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flash...r/ultrashim.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-...indows-i586.cab (Java Plug-in 1.5.0_02)
O16 - DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab (Java Plug-in 1.6.0_11)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1 192.168.1.1
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - Winlogon\Notify\igfxcui: DllName - igfxsrvc.dll - C:\WINDOWS\System32\igfxsrvc.dll (Intel Corporation)
O24 - Desktop WallPaper: C:\WINDOWS\Web\Wallpaper\Bliss.bmp
O24 - Desktop BackupWallPaper: C:\WINDOWS\Web\Wallpaper\Bliss.bmp
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2005/03/23 14:13:17 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O32 - AutoRun File - [2004/09/13 11:15:24 | 000,000,053 | -HS- | M] () - D:\Autorun.inf -- [ FAT32 ]
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2010/07/15 11:57:07 | 000,574,976 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\Owner\Desktop\OTL.exe
[2010/07/08 21:54:17 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Owner\Desktop\gmer
[2010/07/07 07:49:17 | 000,000,000 | -HSD | C] -- C:\Config.Msi
[2010/07/02 11:35:02 | 000,000,000 | ---D | C] -- C:\WINDOWS\System32\NtmsData
[2010/06/24 16:47:03 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Owner\My Documents\reeng3006_80366_201035thisweekineng3006
[2010/06/23 15:57:06 | 000,047,408 | R--- | C] (Symantec Corporation) -- C:\WINDOWS\System32\drivers\SymIM.sys
[2010/06/22 14:06:06 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Owner\Application Data\Tific
[2010/06/22 12:44:46 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Documents\Norton
[2010/06/22 02:00:29 | 000,000,000 | ---D | C] -- C:\Documents and Settings\NetworkService\Local Settings\Application Data\Adobe
[2010/06/22 02:00:10 | 000,000,000 | ---D | C] -- C:\Documents and Settings\NetworkService\Application Data\Sun
[2010/06/21 20:55:35 | 000,000,000 | R--D | C] -- C:\Documents and Settings\Owner\My Documents\My Pictures
[2010/06/20 11:29:19 | 000,000,000 | ---D | C] -- C:\Documents and Settings\NetworkService\Application Data\Macromedia
[2010/06/20 11:29:17 | 000,000,000 | ---D | C] -- C:\Documents and Settings\NetworkService\Application Data\Adobe
[2010/06/20 11:16:15 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Owner\Local Settings\Application Data\ulbnmxdsj
[6 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2010/07/15 11:54:38 | 000,574,976 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Owner\Desktop\OTL.exe
[2010/07/15 11:42:32 | 000,012,626 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2010/07/15 11:42:28 | 000,000,868 | ---- | M] () -- C:\WINDOWS\tasks\Google Software Updater.job
[2010/07/15 11:42:00 | 000,000,006 | -H-- | M] () -- C:\WINDOWS\tasks\SA.DAT
[2010/07/15 11:41:54 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2010/07/15 11:41:52 | 502,714,368 | -HS- | M] () -- C:\hiberfil.sys
[2010/07/15 02:26:24 | 003,407,872 | -H-- | M] () -- C:\Documents and Settings\Owner\NTUSER.DAT
[2010/07/15 02:26:24 | 000,000,178 | -HS- | M] () -- C:\Documents and Settings\Owner\ntuser.ini
[2010/07/14 16:49:06 | 000,000,422 | -H-- | M] () -- C:\WINDOWS\tasks\User_Feed_Synchronization-{05E301A3-CF2D-4B59-8DF7-8B55C1FF353B}.job
[2010/07/14 13:00:08 | 000,002,808 | ---- | M] () -- C:\Documents and Settings\Owner\Desktop\citz.rtf
[2010/07/13 13:25:16 | 000,000,284 | ---- | M] () -- C:\WINDOWS\tasks\AppleSoftwareUpdate.job
[2010/07/12 19:53:02 | 000,000,664 | ---- | M] () -- C:\WINDOWS\System32\d3d9caps.dat
[2010/07/12 19:53:02 | 000,000,552 | ---- | M] () -- C:\WINDOWS\System32\d3d8caps.dat
[2010/07/10 11:14:50 | 000,075,985 | ---- | M] () -- C:\Documents and Settings\Owner\My Documents\Santorelli, Ann Marie 1.13.2010.pdf
[2010/07/08 21:52:53 | 000,284,915 | ---- | M] () -- C:\Documents and Settings\Owner\Desktop\gmer.zip
[2010/07/08 21:46:44 | 000,525,824 | ---- | M] () -- C:\Documents and Settings\Owner\Desktop\dds.scr
[2010/07/08 21:43:17 | 000,000,000 | ---- | M] () -- C:\Documents and Settings\Owner\defogger_reenable
[2010/07/07 17:19:53 | 000,000,754 | ---- | M] () -- C:\WINDOWS\WORDPAD.INI
[2010/07/05 20:01:26 | 000,000,740 | ---- | M] () -- C:\WINDOWS\tasks\Norton Internet Security - Run Full System Scan - Owner.job
[2010/07/05 07:58:48 | 000,000,637 | ---- | M] () -- C:\WINDOWS\win.ini
[2010/07/03 09:16:54 | 000,214,762 | ---- | M] () -- C:\Documents and Settings\Owner\My Documents\Norton Identifying repeated intrusion attempts.htm
[2010/06/29 19:19:40 | 000,001,347 | ---- | M] () -- C:\Documents and Settings\Owner\My Documents\recommendation.wps.rtf
[2010/06/29 18:47:46 | 000,007,406 | ---- | M] () -- C:\Documents and Settings\Owner\Application Data\wklnhst.dat
[2010/06/25 14:56:58 | 007,464,964 | -H-- | M] () -- C:\Documents and Settings\Owner\Local Settings\Application Data\IconCache.db
[2010/06/24 15:36:02 | 000,001,729 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Adobe Reader 9.lnk
[2010/06/24 00:23:14 | 000,002,761 | ---- | M] () -- C:\Documents and Settings\Owner\My Documents\abstract.rtf
[2010/06/23 15:57:05 | 001,108,224 | ---- | M] () -- C:\WINDOWS\System32\drivers\NIS\1107000.00C\Cat.DB
[2010/06/23 15:56:14 | 000,001,973 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Norton Internet Security.LNK
[2010/06/22 13:48:31 | 000,000,775 | ---- | M] () -- C:\Documents and Settings\Owner\Desktop\Norton Installation Files.lnk
[2010/06/22 13:44:02 | 000,124,976 | ---- | M] (Symantec Corporation) -- C:\WINDOWS\System32\drivers\SYMEVENT.SYS
[2010/06/22 13:44:02 | 000,060,808 | ---- | M] (Symantec Corporation) -- C:\WINDOWS\System32\S32EVNT1.DLL
[2010/06/22 13:44:02 | 000,007,443 | ---- | M] () -- C:\WINDOWS\System32\drivers\SYMEVENT.CAT
[2010/06/22 13:44:02 | 000,000,805 | ---- | M] () -- C:\WINDOWS\System32\drivers\SYMEVENT.INF
[2010/06/21 17:32:35 | 000,004,054 | ---- | M] () -- C:\Documents and Settings\Owner\My Documents\rev draft continued mid section.rtf
[2010/06/21 17:27:57 | 000,013,312 | ---- | M] () -- C:\Documents and Settings\Owner\My Documents\mid section wks copy.wps
[2010/06/17 21:32:56 | 000,003,340 | ---- | M] () -- C:\Documents and Settings\Owner\My Documents\New Rich Text Document (3).rtf
[6 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files Created - No Company Name ==========

[2010/07/14 13:00:08 | 000,002,808 | ---- | C] () -- C:\Documents and Settings\Owner\Desktop\citz.rtf
[2010/07/12 19:53:02 | 000,000,552 | ---- | C] () -- C:\WINDOWS\System32\d3d8caps.dat
[2010/07/08 21:52:39 | 000,284,915 | ---- | C] () -- C:\Documents and Settings\Owner\Desktop\gmer.zip
[2010/07/08 21:46:46 | 000,525,824 | ---- | C] () -- C:\Documents and Settings\Owner\Desktop\dds.scr
[2010/07/08 21:43:17 | 000,000,000 | ---- | C] () -- C:\Documents and Settings\Owner\defogger_reenable
[2010/07/06 15:31:09 | 000,000,664 | ---- | C] () -- C:\WINDOWS\System32\d3d9caps.dat
[2010/07/03 09:16:54 | 000,214,762 | ---- | C] () -- C:\Documents and Settings\Owner\My Documents\Norton Identifying repeated intrusion attempts.htm
[2010/06/24 00:23:14 | 000,002,761 | ---- | C] () -- C:\Documents and Settings\Owner\My Documents\abstract.rtf
[2010/06/22 12:44:48 | 000,000,775 | ---- | C] () -- C:\Documents and Settings\Owner\Desktop\Norton Installation Files.lnk
[2010/06/21 17:27:57 | 000,013,312 | ---- | C] () -- C:\Documents and Settings\Owner\My Documents\mid section wks copy.wps
[2010/06/21 13:03:28 | 000,004,054 | ---- | C] () -- C:\Documents and Settings\Owner\My Documents\rev draft continued mid section.rtf
[2010/02/19 10:40:20 | 000,000,754 | ---- | C] () -- C:\WINDOWS\WORDPAD.INI
[2009/02/27 19:04:06 | 000,000,049 | ---- | C] () -- C:\WINDOWS\NeroDigital.ini
[2009/01/19 21:18:52 | 000,077,824 | ---- | C] () -- C:\WINDOWS\System32\SynTPCoI.dll
[2005/03/27 03:10:58 | 000,000,061 | ---- | C] () -- C:\WINDOWS\smscfg.ini
[2005/03/23 12:53:24 | 000,001,170 | ---- | C] () -- C:\WINDOWS\System32\oeminfo.ini
[2005/03/23 12:53:24 | 000,000,455 | ---- | C] () -- C:\WINDOWS\System32\emver.ini
< End of report >
EXTRAS
OTL Extras logfile created on: 7/15/2010 11:59:09 AM - Run 1
OTL by OldTimer - Version 3.2.9.0 Folder = C:\Documents and Settings\Owner\Desktop
Windows XP Professional Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

479.00 Mb Total Physical Memory | 97.00 Mb Available Physical Memory | 20.00% Memory free
1.00 Gb Paging File | 1.00 Gb Available in Paging File | 58.00% Paging File free
Paging file location(s): c:\pagefile.sys 720 1440 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 71.00 Gb Total Space | 59.91 Gb Free Space | 84.39% Space Free | Partition Type: NTFS
Drive D: | 3.52 Gb Total Space | 1.06 Gb Free Space | 30.15% Space Free | Partition Type: FAT32
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: YOUR-63D0C8B447
Current User Name: Owner
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: All users
Company Name Whitelist: Off
Skip Microsoft Files: Off
File Age = 30 Days
Output = Standard

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
htmlfile [edit] -- Reg Error: Key error.
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DoNotAllowExceptions" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"1900:UDP" = 1900:UDP:LocalSubNet:Disabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Disabled:@xpsp2res.dll,-22008

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe" = C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe:*:Enabled:AOL -- (America Online, Inc.)
"C:\Program Files\Common Files\AOL\ACS\AOLDial.exe" = C:\Program Files\Common Files\AOL\ACS\AOLDial.exe:*:Enabled:AOL -- (America Online, Inc)
"C:\Program Files\America Online 9.0\waol.exe" = C:\Program Files\America Online 9.0\waol.exe:*:Enabled:America Online 9.0 -- (America Online, Inc.)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe" = C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe:*:Enabled:AOL -- (America Online, Inc.)
"C:\Program Files\Common Files\AOL\ACS\AOLDial.exe" = C:\Program Files\Common Files\AOL\ACS\AOLDial.exe:*:Enabled:AOL -- (America Online, Inc)
"C:\Program Files\America Online 9.0\waol.exe" = C:\Program Files\America Online 9.0\waol.exe:*:Enabled:America Online 9.0 -- (America Online, Inc.)
"C:\Program Files\Verizon\VSP\ServicepointService.exe" = C:\Program Files\Verizon\VSP\ServicepointService.exe:*:Enabled:Servicepoint Service -- (Radialpoint Inc.)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{15377C3E-9655-400F-B441-E69F0A6BEAFE}" = Recovery Software Suite Gateway
"{20C53FA2-4307-4671-A93F-9463B29DFCF1}" = Symantec Technical Support Web Controls
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{26A24AE4-039D-4CA4-87B4-2F83216011FF}" = Java™ 6 Update 11
"{3248F0A8-6813-11D6-A77B-00B0D0150020}" = J2SE Runtime Environment 5.0 Update 2
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{3F262ADC-5AD2-48E5-A586-44315E04A9E2}" = Microsoft Picture It! Library 10
"{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}" = Microsoft Works
"{42756145-9997-4D28-809B-8756BFD00106}" = Microsoft Picture It! Premium 10
"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{77DCDCE3-2DED-62F3-8154-05E745472D07}" = Acrobat.com
"{8A708DD8-A5E6-11D4-A706-000629E95E20}" = Intel® Extreme Graphics 2 Driver
"{8DC42D05-680B-41B0-8878-6C14D24602DB}" = QuickTime
"{8DCE550C-CA43-4E82-92DF-FFC4A48F5BE1}" = Napster Burn Engine
"{9F7FC79B-3059-4264-9450-39EB368E3225}" = Microsoft Digital Image Library 9 - Blocker
"{A607AC66-0C76-4519-9751-E12A93BF8EB2}" = Digital Media Reader
"{AC76BA86-7AD7-1033-7B44-A93000000001}" = Adobe Reader 9.3.2
"{BBBCAE4B-B416-4182-A6F2-438180894A81}" = Napster
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CF40ACC5-E1BB-4aff-AC72-04C2F616BCA7}" = getPlus® for Adobe
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"America Online us" = America Online (Choose which version to remove)
"AOL Connectivity Services" = AOL Connectivity Services
"AOL Spyware Protection" = AOL Spyware Protection
"AOL Toolbar" = AOL Toolbar
"AOL YGP Screensaver" = AOL You've Got Pictures Screensaver
"AOLCoach" = AOL Coach Version 1.0(Build:20040229.1 en)
"CNXT_MODEM_PCI_VEN_8086&DEV_24C6&SUBSYS_202F161F" = SoftK56 Data Fax
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"Conexant PCI Audio" = Conexant AC-Link Audio
"Google Updater" = Google Updater
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"ie7" = Windows Internet Explorer 7
"InstallShield_{A607AC66-0C76-4519-9751-E12A93BF8EB2}" = Digital Media Reader
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Money2005b" = Microsoft Money 2005
"Nero - Burning Rom!UninstallKey" = Nero OEM
"Nero BurnRights!UninstallKey" = Nero BurnRights
"NIS" = Norton Internet Security
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"PictureItPrem_v10" = Microsoft Picture It! Premium 10
"Port Magic" = Pure Networks Port Magic
"RadialpointClientGateway_is1" = Verizon Servicepoint 3.5.10
"RealPlayer 6.0" = RealPlayer Basic
"ResearchSoft Direct Export Helper" = ResearchSoft Direct Export Helper
"StreetPlugin" = Learn2 Player (Uninstall Only)
"SynTPDeinstKey" = Synaptics Pointing Device Driver
"Verizon Online DSL_is1" = Verizon Online DSL
"ViewpointMediaPlayer" = Viewpoint Media Player
"Windows Media Format Runtime" = Windows Media Format Runtime
"Windows Media Player" = Windows Media Player 10

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 7/2/2010 5:32:15 PM | Computer Name = YOUR-63D0C8B447 | Source = Application Error | ID = 1001
Description = Fault bucket 1888155440.

Error - 7/4/2010 8:53:34 PM | Computer Name = YOUR-63D0C8B447 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.17055, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 7/4/2010 8:54:29 PM | Computer Name = YOUR-63D0C8B447 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.17055, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 7/5/2010 5:26:10 PM | Computer Name = YOUR-63D0C8B447 | Source = Application Error | ID = 1000
Description = Faulting application svchost.exe, version 5.1.2600.2180, faulting
module Flash10c.ocx, version 10.0.32.18, fault address 0x0023fa1a.

Error - 7/8/2010 8:17:11 PM | Computer Name = YOUR-63D0C8B447 | Source = Application Error | ID = 1000
Description = Faulting application , version 0.0.0.0, faulting module unknown, version
0.0.0.0, fault address 0x100e672a.

Error - 7/11/2010 12:07:17 AM | Computer Name = YOUR-63D0C8B447 | Source = Application Error | ID = 1000
Description = Faulting application svchost.exe, version 5.1.2600.2180, faulting
module unknown, version 0.0.0.0, fault address 0x001a56c8.

Error - 7/11/2010 11:17:03 AM | Computer Name = YOUR-63D0C8B447 | Source = Application Error | ID = 1000
Description = Faulting application svchost.exe, version 5.1.2600.2180, faulting
module unknown, version 0.0.0.0, fault address 0x122fa1c0.

Error - 7/11/2010 7:11:25 PM | Computer Name = YOUR-63D0C8B447 | Source = Application Error | ID = 1000
Description = Faulting application svchost.exe, version 5.1.2600.2180, faulting
module Flash10c.ocx, version 10.0.32.18, fault address 0x0004eb22.

Error - 7/14/2010 1:50:36 PM | Computer Name = YOUR-63D0C8B447 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.17055, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 7/14/2010 1:50:52 PM | Computer Name = YOUR-63D0C8B447 | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.17055, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

[ System Events ]
Error - 7/14/2010 4:44:22 PM | Computer Name = YOUR-63D0C8B447 | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.

Error - 7/14/2010 7:56:17 PM | Computer Name = YOUR-63D0C8B447 | Source = Ftdisk | ID = 262189
Description = The system could not sucessfully load the crash dump driver.

Error - 7/14/2010 7:56:17 PM | Computer Name = YOUR-63D0C8B447 | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.

Error - 7/14/2010 10:39:30 PM | Computer Name = YOUR-63D0C8B447 | Source = Ftdisk | ID = 262189
Description = The system could not sucessfully load the crash dump driver.

Error - 7/14/2010 10:39:30 PM | Computer Name = YOUR-63D0C8B447 | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.

Error - 7/15/2010 1:15:12 AM | Computer Name = YOUR-63D0C8B447 | Source = Ftdisk | ID = 262189
Description = The system could not sucessfully load the crash dump driver.

Error - 7/15/2010 1:15:12 AM | Computer Name = YOUR-63D0C8B447 | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.

Error - 7/15/2010 1:16:42 AM | Computer Name = YOUR-63D0C8B447 | Source = Windows Update Agent | ID = 16
Description = Unable to Connect: Windows is unable to connect to the automatic updates
service and therefore cannot download and install updates according to the set
schedule. Windows will continue to try to establish a connection.

Error - 7/15/2010 11:42:05 AM | Computer Name = YOUR-63D0C8B447 | Source = Ftdisk | ID = 262189
Description = The system could not sucessfully load the crash dump driver.

Error - 7/15/2010 11:42:05 AM | Computer Name = YOUR-63D0C8B447 | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.


< End of report >



I failed running GMER 3 times. It kept freezing up but I believe it worked in safe mode. I don't know if I saved the log correctly. I unchecked SHOW ALL as specified. Here is the log:
GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-07-15 14:44:40
Windows 5.1.2600 Service Pack 2
Running: gmer.exe; Driver: C:\DOCUME~1\Owner\LOCALS~1\Temp\pfpyqfoc.sys

---- Kernel code sections - GMER 1.0.15 ----
? SYMDS.SYS The system cannot find the file specified. !
? SYMEFA.SYS The system cannot find the file specified. !
.rsrc C:\WINDOWS\system32\DRIVERS\kbdclass.sys entry point in ".rsrc" section [0xF7B5DE14]
---- User code sections - GMER 1.0.15 ----
.text C:\WINDOWS\system32\svchost.exe[596] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 0098000A
.text C:\WINDOWS\system32\svchost.exe[596] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 0099000A
.text C:\WINDOWS\system32\svchost.exe[596] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 0097000C
.text C:\WINDOWS\system32\svchost.exe[596] ole32.dll!CoCreateInstance 774FFAC3 5 Bytes JMP 009A000A
.text C:\WINDOWS\Explorer.EXE[848] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 00B6000A
.text C:\WINDOWS\Explorer.EXE[848] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 00C4000A
.text C:\WINDOWS\Explorer.EXE[848] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 00B5000C
---- Devices - GMER 1.0.15 ----
Device Ntfs.sys (NT File System Driver/Microsoft Corporation)
Device Fastfat.SYS (Fast FAT File System Driver/Microsoft Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \FileSystem\Fastfat \Fat fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
Device \FileSystem\Cdfs \Cdfs F6A4E400
Device -> \Driver\atapi \Device\Harddisk0\DR0 85220EC5
---- Files - GMER 1.0.15 ----
File C:\WINDOWS\system32\DRIVERS\kbdclass.sys suspicious modification
File C:\WINDOWS\system32\drivers\atapi.sys suspicious modification
---- EOF - GMER 1.0.15 ----

Attached Files



#4 Elise

Elise

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Posted 15 July 2010 - 03:50 PM

Hello again,

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


COMBOFIX
---------------
Please download ComboFix from one of these locations:
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#5 Ann M

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Posted 15 July 2010 - 04:10 PM

Thank you for the quick reply! I'm going to attempt to run combofix and clean the machine. If you suspect that an OS reinstallation is required, I will need ALOT of help with that. I will post the results soon.

#6 Elise

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Posted 16 July 2010 - 03:11 AM

Okay, post when you are ready smile.gif

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 Ann M

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Posted 16 July 2010 - 11:06 AM

Yes!Post went through successfully!
Just ran combofix. Here is the log. What should I do next?
ComboFix 10-07-15.03 - Owner 07/16/2010 11:38:14.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.479.223 [GMT -4:00]
Running from: c:\documents and settings\Owner\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Owner\Recent\Thumbs.db
c:\windows\system\oeminfo.ini
c:\windows\xpsp1hfm.log
D:\Autorun.inf

Infected copy of c:\windows\system32\drivers\kbdclass.sys was found and disinfected
Restored copy from - Kitty had a snack tongue.gif
.
((((((((((((((((((((((((( Files Created from 2010-06-16 to 2010-07-16 )))))))))))))))))))))))))))))))
.

2010-07-12 23:53 . 2010-07-12 23:53 552 ----a-w- c:\windows\system32\d3d8caps.dat
2010-07-06 19:31 . 2010-07-12 23:53 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-07-02 15:35 . 2010-07-02 15:52 -------- d-----w- c:\windows\system32\NtmsData
2010-06-23 19:57 . 2010-05-06 04:01 47408 ----a-r- c:\windows\system32\drivers\SymIM.sys
2010-06-23 14:58 . 2010-05-06 04:01 361904 ----a-w- c:\windows\system32\drivers\symtdi.sys
2010-06-23 14:58 . 2010-04-22 03:02 173104 ----a-w- c:\windows\system32\drivers\symefa.sys
2010-06-23 14:58 . 2010-02-04 01:40 328752 ----a-r- c:\windows\system32\drivers\symds.sys
2010-06-23 14:58 . 2010-04-22 02:29 43696 ----a-w- c:\windows\system32\drivers\srtspx.sys
2010-06-23 14:58 . 2010-04-29 05:03 116784 ----a-w- c:\windows\system32\drivers\ironx86.sys
2010-06-23 14:58 . 2010-02-26 00:22 501888 ----a-w- c:\windows\system32\drivers\cchpx86.sys
2010-06-22 18:06 . 2010-06-22 18:06 -------- d-----w- c:\documents and settings\Owner\Application Data\Tific
2010-06-22 06:00 . 2010-06-22 06:04 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe
2010-06-20 15:16 . 2010-06-20 15:18 -------- d-----w- c:\documents and settings\Owner\Local Settings\Application Data\ulbnmxdsj

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-07-07 11:50 . 2010-05-10 14:39 -------- d-----w- c:\documents and settings\All Users\Application Data\Thomson.ResearchSoft.Installers
2010-06-29 22:47 . 2009-01-27 01:55 7406 ----a-w- c:\documents and settings\Owner\Application Data\wklnhst.dat
2010-06-24 13:06 . 2010-05-16 15:20 -------- d-----w- c:\documents and settings\All Users\Application Data\Radialpoint
2010-06-22 17:55 . 2009-05-02 01:41 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton
2010-06-22 17:44 . 2009-05-02 01:42 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-06-22 17:44 . 2009-05-02 01:42 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-06-22 17:44 . 2009-05-02 01:42 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-06-22 17:44 . 2009-05-02 01:42 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-06-22 17:44 . 2009-05-02 01:42 -------- d-----w- c:\program files\Symantec
2010-05-04 17:20 . 2004-08-04 12:00 832512 ----a-w- c:\windows\system32\wininet.dll
2010-05-04 17:20 . 2004-08-04 12:00 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-05-04 17:20 . 2004-08-04 12:00 17408 ------w- c:\windows\system32\corpol.dll
2010-05-02 05:56 . 2004-08-04 12:00 1850880 ----a-w- c:\windows\system32\win32k.sys
2010-04-20 05:51 . 2004-08-04 12:00 285696 ----a-w- c:\windows\system32\atmfd.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-08-04 39408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AOL Spyware Protection"="c:\progra~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe" [2004-03-19 78960]
"NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648]
"SynTPLpr"="c:\program files\Synaptics\SynTP\SynTPLpr.exe" [2004-03-26 98304]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2004-03-26 499712]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2002-09-14 212992]
"SunKist"="c:\program files\Digital Media Reader\shwicon2k.exe" [2004-05-27 139264]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2003-07-10 155648]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2003-07-10 114688]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-09-06 413696]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-01-20 136600]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-04-04 36272]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-06-09 976832]
"VerizonServicepoint.exe"="c:\program files\Verizon\VSP\VerizonServicepoint.exe" [2009-11-18 4269296]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\America Online 9.0\\waol.exe"=
"c:\\Program Files\\Verizon\\VSP\\ServicepointService.exe"=

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1107000.00C\symds.sys [6/23/2010 10:58 AM 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1107000.00C\symefa.sys [6/23/2010 10:58 AM 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\Definitions\BASHDefs\20100709.001\BHDrvx86.sys [7/12/2010 7:53 PM 691248]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\NIS\1107000.00C\cchpx86.sys [6/23/2010 10:58 AM 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1107000.00C\ironx86.sys [6/23/2010 10:58 AM 116784]
R2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\17.7.0.12\ccsvchst.exe [6/23/2010 10:57 AM 126392]
R2 ServicepointService;ServicepointService;c:\program files\Verizon\VSP\ServicepointService.exe [5/16/2010 11:20 AM 668912]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [5/26/2010 4:00 AM 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\Definitions\IPSDefs\20100715.001\IDSXpx86.sys [7/16/2010 11:07 AM 331640]
.
Contents of the 'Scheduled Tasks' folder

2010-07-13 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]

2010-07-16 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-08-04 12:56]

2010-07-06 c:\windows\Tasks\Norton Internet Security - Run Full System Scan - Owner.job
- c:\program files\Norton Internet Security\Engine\17.7.0.12\navw32.exe [2010-06-23 05:34]

2010-07-16 c:\windows\Tasks\User_Feed_Synchronization-{05E301A3-CF2D-4B59-8DF7-8B55C1FF353B}.job
- c:\windows\system32\msfeedssync.exe [2007-08-13 23:36]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://facebook.com/
.
- - - - ORPHANS REMOVED - - - -

AddRemove-com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 - c:\program files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-07-16 11:49
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\17.7.0.12\diMaster.dll\" /prefetch:1"
.
Completion time: 2010-07-16 11:54:08
ComboFix-quarantined-files.txt 2010-07-16 15:54

Pre-Run: 64,394,158,080 bytes free
Post-Run: 66,024,116,224 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - F952FD45EE78EDFF80EF49D4B7531A0C

Edited by Ann M, 16 July 2010 - 11:08 AM.


#8 Elise

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Posted 16 July 2010 - 12:06 PM

Hello again, that looks already a lot better! What problems do you still have left?


MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


UPDATE JAVA
------------------
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 21 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u21-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 Ann M

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Posted 17 July 2010 - 12:06 AM

OK, since running combofix, I have not had any googleredirects or warnings from Norton about attacks. I hope this is a good sign. What should I do next?
I updated Java and I downloaded the free version of MalwareBytes and did a scan. I disabled my Norton Internet Security 2010 while scanning and turned off the network until the scan was finished. I re-enabled Norton when the scan ended. Here is the log:
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4320

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

7/17/2010 12:16:01 AM
mbam-log-2010-07-17 (00-16-01).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 172611
Time elapsed: 38 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

One problem I still want to fix is during shutdown, I get an 'ending program' screen for ccSvcHst.exe. It always shows up since I restored my computer last year. It appears to be a Norton File. I found it on the logs.
HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\17.7.0.12\diMaster.dll\" /prefetch:1"
Is there a way to get rid of this screen?

Thanks for your assistance!


#10 Elise

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Posted 17 July 2010 - 01:48 AM

i think the only way to get rid of this error is completely removing and reinstalling Norton. If you have a separate install disk for Norton, this should not be a problem.

Please click HERE and follow the instructions in STEP 2 to download and run the norton removal tool.


ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    Note - when ESET doesn't find any threats, no report will be created.
  12. Push the button.
  13. Push

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#11 Ann M

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Posted 17 July 2010 - 06:27 PM

OK I'm having having a problem using ESET. There is a problem getting the update for the program. On step 2, it says Intialization...can not get update. Is proxy configured?
What's should I do?

#12 Elise

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Posted 18 July 2010 - 01:27 AM

Lets just try another scanner. smile.gif

KASPERSKY ONLINE SCAN
-----------------------------------
Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner
You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended (if available otherwise Standard)
    • Scan Options:
      Scan Archives
      Scan Mail Bases
  • Click OK
  • Now under select a target to scan:
      Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#13 Ann M

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Posted 19 July 2010 - 05:10 AM

Just finished scanning with Kaspersky Online Scanner.I turned off Norton while it was running. It took all night and unfortunately it found a couple threats. What's next?
--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Monday, July 19, 2010
Operating system: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Sunday, July 18, 2010 19:45:43
Records in database: 3977777
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: standard
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Objects scanned: 54050
Threats found: 2
Infected objects found: 3
Suspicious objects found: 0
Scan duration: 05:15:10


File name / Threat / Threats count
C:\Qoobox\Quarantine\C\WINDOWS\system32\Drivers\kbdclass.sys.vir Infected: Rootkit.Win32.TDSS.ap 1
C:\System Volume Information\_restore{D23EFF2A-BFEF-46A5-8364-D064E372DF2B}\RP196\A0087682.sys Infected: Rootkit.Win32.TDSS.ap 1
C:\WINDOWS\Temp\3.406939488406854e7.exe Infected: Trojan-Ransom.Win32.XBlocker.auv 1

Selected area has been scanned.


#14 Elise

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Posted 19 July 2010 - 06:19 AM

Don't worry, there is only one file that needs cleaning, which we can do with OTL.

OTL FIX
------------
We need to run an OTL Fix
  1. Please reopen on your desktop.
  2. Copy and Paste the following code into the textbox. Do not include the word "Code"
    CODE
    :commands
    [emptytemp]
  3. Push
  4. OTL may ask to reboot the machine. Please do so if asked.
  5. Click .
  6. A report will open. Copy and Paste that report in your next reply.

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean smile.gif

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS, GMER (this is a random named file) and OTL.
Please read these advices, in order to prevent reinfecting your PC:
  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  2. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  3. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  4. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.
Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


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#15 Ann M

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Posted 19 July 2010 - 06:27 PM

Thanks again for all ur help and assistance. Should I do another online scan? Here is the latest OTL log:
All processes killed
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator

User: All Users

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32902 bytes

User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Java cache emptied: 16480 bytes
->Flash cache emptied: 29028 bytes

User: Owner
->Temp folder emptied: 109291269 bytes
->Temporary Internet Files folder emptied: 18282188 bytes
->Java cache emptied: 65971469 bytes
->Flash cache emptied: 207526 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 4285428 bytes
%systemroot%\System32 .tmp files removed: 2577 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 637667 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 57563 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 190.00 mb


OTL by OldTimer - Version 3.2.9.0 log created on 07192010_191416

Files\Folders moved on Reboot...
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\VRDNA0FX\topic331011[1].htm moved successfully.
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\3ERX8TD8\iframe[1].htm moved successfully.
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\AntiPhishing\A0AB7674-8D67-4F4D-B5E1-96FAEADFB79D.dat moved successfully.
File\Folder C:\WINDOWS\temp\Perflib_Perfdata_464.dat not found!

Registry entries deleted on Reboot...





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