Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

popups and muted volume


  • This topic is locked This topic is locked
6 replies to this topic

#1 aiyarunaway

aiyarunaway

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:02:55 AM

Posted 12 July 2010 - 10:02 AM

just recently my computer was working fine until the volume keeps on muting itself every few minutes. (the slide control for the volume goes down itself ) then i noticed pop ups from internet explorer pops up itself even though i use Firefox. i have ran a scan to check if it was a virus and it had no detection. Can you please help?

i also ran a few system restores but it keeps on coming back .

Edited by aiyarunaway, 12 July 2010 - 11:20 AM.


BC AdBot (Login to Remove)

 


#2 aiyarunaway

aiyarunaway
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:02:55 AM

Posted 12 July 2010 - 08:09 PM

i am getting really annoyed with the pop ups now DX someone please help?

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,220 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:55 AM

Posted 12 July 2010 - 10:12 PM

Hello, this looks like a new piece of malware called Bootkit Whistler. This is a piece of malware that alters the Master Boot Record of your Harddisk. Once it's done that it can facilitate all kinds of malware.

To confirm this, do the following:

In case you don't have an archive extracter installed already:
Please download 7zip and install the program on your computer (we need this program in order to be able to unzip the tool that can delete Bootkit Whistler).

When 7zip is succesfully installed, please download bootkit_remover.rar and save the file to your desktop.

Right click on the file and select "extract/unzip here".

This will create two readme files and remover.exe on your desktop.
Double click on remover.exe; a command window will open. Please copy/paste the text under "MBR Status" and post that in your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 aiyarunaway

aiyarunaway
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:02:55 AM

Posted 13 July 2010 - 10:38 AM

Thank you for helping out :
here is the text from the command box

Bootkit Remover version 1.0.0.1
© 2009 eSage Lab
www.esagelab.com

\\.\C: -> \\.\PhysicalDrive0
MD5: b19ee33a0168d5f0bb9afbe12e2bc035

Size Device Name MBR Status
--------------------------------------------
33 GB \\.\PhysicalDrive0 Unknown boot code

Unknown boot code has been found on some of your physical disks.
To inspect the boot code manually, dump the master boot sector:
remover.exe dump <device_name> [output_file]
To disinfect the master boot sector, use the following command:
remover.exe fix <device_name>


Press any key to quit...

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,220 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:55 AM

Posted 13 July 2010 - 10:49 AM

We have a Rootkit that requires proper removal.
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip Gmer and post the bootkit log above.
.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 aiyarunaway

aiyarunaway
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:02:55 AM

Posted 13 July 2010 - 11:23 AM

i think its going pretty well :] thank you for your help
ill post in the other topic now

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,220 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:55 AM

Posted 13 July 2010 - 12:22 PM

You're welcome! That post looks good.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users